50% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
25% lettings fee satisfaction
Apr 16,2017
Apr 16,2017
5
people found
this helpful
this helpful
UNPROFESSIONAL SERVICE AND INCORRECT ADVICE provided by Elia Magar, Letting Agent Negotiator at King & Chasemore Brighton Branch- 52 Nolfork Square. We have applied for renting a property at 67 Kingsmere in Preston Park through this Letting Agent. Before paying the holding deposit, we have asked the Letting Negotiator in several e-mails if my husband's second income included in a payslips could be taken into consideration for referencing process. We have his confirmation in written saying both incomes could be taken into consideration for the referencing process.We have also contacted directly their reference company Letting Hub, and they have also confirmed over the phone (we have phone recordings sent by the reference company now) in which they confirmed, his tips/service charge are taken into consideration. To our massive surprise, the results came from the reference process saying we needed a UK guarantor because my husband second's income is not taken into consideration for referencing. Why the letting Agent Negotiator didn't say that from the moment we asked, before we paid the holding deposit so we wouldn't waste our time and money.??? As we trusted their advice given, we paid holding deposit and gave notice in our place, which has been rented now. We have a toddler and we are currently without a place to live only because of the incorrect advice from Elia Magar, Letting Agent Negotiator from Brighton branch. We were required to provide a UK guarantor in 24 hours, which was extremely stressful for us as we both were working full day on both days. We found one within their rigid deadline, when they haven't even asked the landlord if they would accept us with a guarantor.!!!!!! Information to the landlord was manipulated as the Agent didn't want to show was their fault, as we have provided the correct information about our incomes from the beginning of the process. As a result of this unprofessional service and incorrect information provided by the Letting Agent, the Landlord didn't want to take us (decision we respect), which was about three weeks after we started the process to rent this property. And now, we are homeless with a two years old daughter, only because the Letting Agent Negotiator provided the incorrect information from the beginning. Things would be different if from the very first moment when we asked about the requirements for the reference process, we would have been provided with the correct information!!!! VERY UNPROFESSIONAL SERVICE!!
Comment on agent fees
EXTREMELY HIGH AGENT'S FEES!!!!, KING & CHASEMORE ONE OF THE ESTATE AGENTS WITH MORE EXPENSIVE FEES IN THE MARKET.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Jul 2022
reviewed by 'Raj.'
28th Jul 2014
reviewed by 'theprice'
29th May 2013
reviewed by 'tenant'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 50% | 25% | £825 | £1,125 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 08,2023
Mar 08,2023
28
people found
this helpful
this helpful
i HAVE AN EXCELLENT CREDIT REPORT ( A CREDIT REPORT REFLECTS YOUR PRESENT ND PAST CONDUCT WITH ALL THINGS FINANCIAL)
I HAVE SAVINGS
i HAVE REFERENCES
I AM CONVALESCING FROM A COVID RELATED CONDITION THEREFORE NOT WORKING JUST NOW BUT COUNT ON ALL OF THE ABOVE ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2022
Jul 12,2022
0
people found
this helpful
this helpful
Great team of staff, understanding and helpful. They were courteous when they should have been and kept on top of process throughout. A thank you to Erena and Rebecca for there service....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 16,2017
Apr 16,2017
5
people found
this helpful
this helpful
UNPROFESSIONAL SERVICE AND INCORRECT ADVICE provided by Elia Magar, Letting Agent Negotiator at King & Chasemore Brighton Branch- 52 Nolfork Square. We have applied for renting a property at 67 Kingsmere in Preston Park through this Letting Agent. Before paying the holding deposit, we have asked the Letting ...
read full review
read full review
Comment on agent fees
EXTREMELY HIGH AGENT'S FEES!!!!, KING & CHASEMORE ONE OF THE ESTATE AGENTS WITH MORE EXPENSIVE FEES IN THE MARKET.
Was this helpful?
Yes
Yes
Jul 28,2014
Jul 28,2014
1
people found
this helpful
this helpful
I rented out my house with King & Chasemore because of their name, but now i realise the smaller the company, the better.
The staff themselves were nice enough, but there was so many errors in the paperwork that i couldnt risk them working for me ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22, 2023
View all comments
(1)
Dear Landlord
we are sorry to hear about your bad experience as a landlord, We at Brighton Homes, would be delighted to let & manage your property and our staff have all been with us since we opened 14 years ago. We are a small independent agency, we value each & every customer of ours. Please call us on 01273 672 333 ...
May 29,2013
May 29,2013
0
people found
this helpful
this helpful
Avoid this agency at all costs. The staff can be very unprofessional when you need them. Had to call a lawyer twice to ask for help as they were trying to enter my property without me being there and tried to convince me that that's ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
