London, SW12
4.3/5, 103 reviews
82% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“Guillaume and I have had a great experience with Jackson ......”

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Apr 10,2017
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By: 'Amandine'
Apr 10,2017
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Guillaume and I have had a great experience with Jackson Estate Agents throughout our move process! Becky was super supportive all along the way, she made herself available and was super flexible even at short notice, which we appreciated a lot. She understood our need quickly and helped us find our new home shorter than we anticipated ! We particularly appreciated her honesty and transparent feedback at offer stage which we know has made the difference to secure our home. We also want to thank Oscar who has worked with Becky in the process as well. Both of them have been great partners. Thank you !
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By: Marilyn
Jun 13, 2017
Dear Amandine and Guillaume,

I am writing to say thank you for your kind comments about the service you received from our Balham Office.

We really appreciate you taking the time to post this review as feedback is very important to us.

I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.

Kind regards,
Marilyn Head of Customer Relations

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Latest Reviews

View all Reviews 103
4th Apr 2022
reviewed by 'Victor'
“Very nice team!!!Always available to help and clarify all information. Sonnie and Claudia, thank you very much for your ......”
4th Apr 2022
reviewed by 'Victor'
“Very nice team!!!Always available to help and clarify all information. Sonnie and Claudia, thank you very much for your ......”
4th Feb 2022
reviewed by 'A Cooke'
“Claudia has been amazing in supporting us find out new home in London. She was always very quick to respond, ......”
24th Nov 2021
reviewed by 'Katy'
“Claudia was so helpful in finding our flat for us and has made the process so far very easy. Thank ......”
26th Oct 2021
reviewed by 'Luciana'
“James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched ......”
26th Oct 2021
reviewed by 'Luciana'
“James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Jacksons Estate Agents
115 Balham High Road
Balham,London
Greater London
SW12 9AP
020 8675 6565

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £420,000 £420,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 2 37 13 0 0 4 1 8 3
Areas covered
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“Very nice team!!!Always available to help an......”

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Apr 04,2022
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Sonnie
By: 'Victor'
Apr 04,2022
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Very nice team!!! Always available to help and clarify all information. Sonnie and Claudia, thank you very much for your excellent service....
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By: Ria Burton
Apr 26, 2022
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Dear Victor, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...

“Very nice team!!!Always available to help an......”

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Apr 04,2022
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Sonnie
By: 'Victor'
Apr 04,2022
0 people found
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Very nice team!!! Always available to help and clarify all information. Sonnie and Claudia, thank you very much for your excellent service....
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“Superb service from Claudia...”

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Feb 04,2022
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Claudia
By: 'A Cooke'
Feb 04,2022
0 people found
this helpful
Claudia has been amazing in supporting us find out new home in London. She was always very quick to respond, giving sound, honest advice and ultimately helped us secure a property which we are so excited about. Still after agreeing the deal Claudia remains available ...
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By: Ria Burton
Mar 24, 2022
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Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team ...

“Claudia was so helpful in finding our flat fo......”

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Nov 24,2021
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Claudia
By: 'Katy'
Nov 24,2021
0 people found
this helpful
Claudia was so helpful in finding our flat for us and has made the process so far very easy. Thank you, I would recommend this estate agents....
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“James Castleman made our property search so easy......”

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Oct 26,2021
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James
By: 'Luciana'
Oct 26,2021
0 people found
this helpful
James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with him....
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“James Castleman made our property search so easy......”

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Oct 26,2021
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James
By: 'Luciana'
Oct 26,2021
0 people found
this helpful
James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with him....
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“James Castleman made our property search so easy......”

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Oct 26,2021
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James
By: 'Luciana'
Oct 26,2021
0 people found
this helpful
James Castleman was so supportive and enthusiastic when it came to helping us find a property in Balham that matched our criteria. He was an absolute pleasure to deal with and I'd strongly recommend working with him....
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“Just moved into our new flat in Balham - desp......”

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Sep 28,2021
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By: 'Megan'
Sep 28,2021
0 people found
this helpful
Just moved into our new flat in Balham - despite our signed tenant agreement stating that we would be provided with a full professional clean, the state of our new flat was despicable. Thick black hairs everywhere, used toothbrushes still in the bathroom, random items ...
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“Tatyana was super helpful in our renting sear......”

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Sep 05,2021
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Tatyana
By: 'Sophie'
Sep 05,2021
0 people found
this helpful
Tatyana was super helpful in our renting search as she was very pro active and was in regular contact with us. She made the whole process very easy for us, would definately recommend her! Sophie...
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“Johnathan...”

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Aug 28,2021
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Johnathan
By: 'Buyer'
Aug 28,2021
0 people found
this helpful
Although Jonathan Mallet as good at getting us to see the property and the initial agreement, he was an absolute nightmare afterward. Belittling us because we were first time buyers. And when we then asked for advice on changing the price of the property due ...
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“Tatyana, was great really friendly and helpfu......”

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Jun 21,2021
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Tatyana
By: 'Emma'
Jun 21,2021
0 people found
this helpful
Tatyana, was great really friendly and helpful. She always got back to me very quickly with any questions I had. :)...
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“Claudia - really great estate agent!...”

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Jan 15,2021
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Claudia
By: 'Rosie O'callaghan'
Jan 15,2021
0 people found
this helpful
Claudia has been extremely helpful in our flat search over the past few months. She has sent us all the information we have asked for really promptly and has been great work with! Would definitely recommend and would work with again in the future....
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“problems with management...”

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Dec 05,2020
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By: 'Charles'
Dec 05,2020
0 people found
this helpful
problems with management. I'm a tenant living in a Jacksons managed property and I have recently had an encounter with a property manager by the name of Ana Tonial who has been extremely unhelpful in my requests for help as I explained in detail every ...
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“Jacksons estate agents (sales) in Balham do ......”

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Sep 30,2020
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By: 'Alex'
Sep 30,2020
1 people found
this helpful
Jacksons estate agents (sales) in Balham do not put properties under offer; even though the property is not available. I rang Jacksons today to enquire about two properties. They said that both were under offer and unavailable. When I asked the chap why those properties ...
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“Avoid like the plague. Untrustworthy staff. T......”

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Aug 05,2020
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By: 'Tenants'
Aug 05,2020
3 people found
this helpful
Avoid like the plague. Untrustworthy staff. They are only bothered about getting your money. Service is horrendous and lack of communication. Rude staff. I can't stress enough how much I advise everyone to avoid using this agency....
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“Jackson’s lettings Balham...”

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Feb 13,2020
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Claudia
By: 'Gemma'
Feb 13,2020
0 people found
this helpful
Claudia has been professional, helpful and always timely and detailed in her responses. I would have no hesitation in recommending her....
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“Professional and Helpful....”

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Jun 28,2019
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Kerry
By: 'Joao'
Jun 28,2019
0 people found
this helpful
I am very satisfied with the work done by Kerry Dunmall answering to our needs in a professional and helpful way....
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“Good Service...”

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Apr 19,2019
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Charlie
By: 'David'
Apr 19,2019
0 people found
this helpful
Charlie has done a good job of managing ongoing issues with one of our properties in Tooting. Multiple roof repairs have lead to a lot of extra work for him and the team which has been done in a thoughtful & conscientious way....
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Comment on agent fees
Fees are fair
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“Great experience with James...”

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Mar 01,2019
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James
By: 'Jake'
Mar 01,2019
0 people found
this helpful
We have been resident in Tooting for about 6 months and James recently took over as our property manager. He has been amazing, helping us out with a few broken things in the flat that needed sorting, which he managed to get sorted really quickly. We ...
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Comment on agent fees
n/a
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“Shocking...”

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Jul 08,2018
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By: 'Jo'
Jul 08,2018
3 people found
this helpful
From start to finish, our experience with Jacksons has been awful. We have been tenants in a Jacksons managed property for two years and I will be avoiding them at all costs in the future. Repairs are not done and it takes multiple follow up ...
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Comment on agent fees
Awful- Rental agency fees are a joke anyway but given service provided this was awful.
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By: Marilyn
Jul 11, 2018
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Dear Jo, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Property Management team. I have passed your comments onto the Head of Property Management, Ann, who has advised me that she will be in contact with you regarding this matter. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“Extremely Knowledgable...”

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May 01,2018
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Nicole
By: 'Raymond'
May 01,2018
0 people found
this helpful
I would just like to thank the Nicole, Ann and the team for all their help whilst we have been working with the team. We are a building company who works on behalf of Jacksons for their landlords and without the help, knowledge and support ...
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Comment on agent fees
Good
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By: Marilyn
May 10, 2018
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Dear Raymond, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“Absolutely appalling and depressing to deal with. Deductions made from ......”

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Sep 01,2017
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Karina
By: 'Miss'
Sep 01,2017
3 people found
this helpful
Absolutely appalling and depressing to deal with. Deductions made from rental income with no explanation. Invoices/explanations requested but not provided. Repair work paid for and never carried out. Money demanded upfront for repairs then charged for again on completion and never refunded. Carpet destroyed ...
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Comment on agent fees
Fees would be acceptable if work was actually done. In addition to agent fees I lost over 6 K in payments from insurance company, lost rent and double charging.
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By: Miss H
Sep 06, 2017
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Thank you Marilyn I will email you ...

“Despite of the great property in Balham, I was very ......”

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Aug 28,2017
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By: 'Mark'
Aug 28,2017
2 people found
this helpful
Despite of the great property in Balham, I was very disappointed with Jacksons Estate Agency. Before signing the contract, it was all rushes, granted. However we had an issue with our boiler and we spent 3 weeks in January without hot water nor heating and by ...
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Comment on agent fees
High fees for the quality of service.
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By: Marilyn
Sep 04, 2017
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Dear Mark, I am concerned to read your review and keen to discuss this with you. If you could please contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“I am a current tenant. Amber was great throughout our ......”

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Jun 03,2017
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Amber
By: 'Freddie'
Jun 03,2017
0 people found
this helpful
I am a current tenant. Amber was great throughout our discussions around changing the name on the lease to allow me to leave the tenancy early. She was responsive, explained the process and various fees, and generally made a situation that was a little complex ...
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Comment on agent fees
Very reasonable for a name change on the lease.
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By: Marilyn
Jun 13, 2017
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Dear Freddie, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Very efficient and helpful. Amber answered our queries in a ......”

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Jun 02,2017
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Amber
By: 'Demelza'
Jun 02,2017
1 people found
this helpful
Very efficient and helpful. Amber answered our queries in a very timely fashion and was always able to provide a solution to whatever issue we had....
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Comment on agent fees
Average. Better than most!
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By: Marilyn
Jun 13, 2017
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Dear Demelza, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Amber helped with a change of tenancy as I was ......”

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May 03,2017
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Amber
By: 'BG'
May 03,2017
0 people found
this helpful
Amber helped with a change of tenancy as I was leaving our property, so the tenancy was being replaced mid term with a new tenant. When the changeover process began, Amber was extremely organised and efficient with keeping us updated, getting paperwork signed and completed ...
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Comment on agent fees
The signing on fees at the beginning of the tenancy were not that bad but I thought the changeover of name fee was quite steep for the work that is required (£480).
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By: Marilyn
Jun 13, 2017
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Dear BG, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Both Becky & Oscar were great during our search & then move ......”

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Apr 16,2017
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Becky
By: 'Emmanuel'
Apr 16,2017
0 people found
this helpful
Both Becky & Oscar were great during our search & then move in through Jacksons. They kept us updated throughout the process & always came back to any of our questions quickly. We love the flat & are so grateful for all of their help....
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By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Emmanuel, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Guillaume and I have had a great experience with Jackson ......”

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Apr 10,2017
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By: 'Amandine'
Apr 10,2017
0 people found
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Guillaume and I have had a great experience with Jackson Estate Agents throughout our move process! Becky was super supportive all along the way, she made herself available and was super flexible even at short notice, which we appreciated a lot. She understood our need ...
read full review
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Amandine and Guillaume, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Great service, great team. Both agents really friendly and the ......”

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Apr 10,2017
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By: 'CM'
Apr 10,2017
0 people found
this helpful
Great service, great team. Both agents really friendly and the move went ahead without a hitch. Shame they're not managing the property too so won't be seeing these guys around too much in the future. Keep up the good work!...
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Comment on agent fees
Middle of the pack for London
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By: Marilyn
Jun 13, 2017
View all comments (1)
Dear CM, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I found a flat (which was on with dual agent) ......”

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Apr 10,2017
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Oscar
By: 'LL'
Apr 10,2017
0 people found
this helpful
I found a flat (which was on with dual agent) on Right Move and asked to view. Throughout the whole process, I dealt with the same agent, which made a real difference as there was continuity so he immediately was able to answer my questions & ...
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Comment on agent fees
Reasonable - check out & securing fee only
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By: Marilyn
Jun 13, 2017
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Dear LL, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:54 AM 06/09/2021 by allAgents

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