0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 23,2012
Apr 23,2012
5
people found
this helpful
this helpful
Acres Lettings charges extremely high fees for the poor quality of service they provide. They charge the highest fees in the area and you would expect first class service for that money. Just to mention a few examples: the inventory lacked detail and was "extremely" inaccurate, the utility bills were incorrectly transferred and I did not get to see the tenancy agreement until the day I moved in. Whilst they have been appointed to manage the property, they do very little to solve problems. When I called them to discuss the obvious problem of damp, I was treated in a disrespectful and patronising way. And after all these problems, I decided to write a complaint which they clearly did not take seriously as the letting agency is not a member of any professional bodies or the Property Ombudsman.
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13th Mar 2023
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5th Sep 2018
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6th Aug 2013
reviewed by 'J'
5th Apr 2013
reviewed by 'stressed'
4th Jun 2012
reviewed by 'Tiziano'
23rd Apr 2012
reviewed by 'Donna'
Opening Hours
Address
Acres Estate Agents
74 Walsall Road,
Four Oaks,Sutton Coldfield
West Midlands
B74 4QY
0121 323 3088
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £595 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 13,2023
Mar 13,2023
0
people found
this helpful
this helpful
From start to finish, Liz helped the sale of our house and purchase my new property and one for the Ex! Simply lovely lady! Lorraine then dealt with the contract and chasing of all parties involved in the considerable chain! Again lovely! Would highly recommend ...
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Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
So pleased with the service I have received off Nigel and the team at acres four oaks. put my house up for sale, got a great price and a sale within 2 weeks. The office was very professional and dealt in my best interests, not the ...
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Comment on agent fees
Good value
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Aug 06,2013
Aug 06,2013
6
people found
this helpful
this helpful
If you want to have to chase basic things like your statement and rent every month then Acres are the ones for you. All work quoted for at the premises goes to the same firm and always comes back very expensive, fence job quoted at £ 400 ...
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Feb 14, 2015
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(2)
Acres response to this review states "We always try to source the best possible quotes for our clients and where possible obtain two quotes.". From personal experience as a tenant of theirs, this is absolutely rubbish. We didn't once have 2 quotes carried out for any single job that was carried out at the property in 15 months (and there were alot jobs carried out unfortunately). Most notably was when a company came around to repair electric gates and quoted £600 for a new circuit board. I felt ...
Apr 05,2013
Apr 05,2013
7
people found
this helpful
this helpful
After paying over £2100 admin fees, credit cheaks, deposit, 1st months rent and paperwork fee if we phoned to ask for things to be done in property ie damp she's say it was lifestyle damp after replacing 2 cots, 3 single beds and 2 double beds all brand new ...
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Jul 03, 2017
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It took Acres 2 years to reply to this comment to " defend" themselves! Says it all really , dealt with them on a number of occasions and the manager is rude, arrogant, tells lies and couldnt organise an egg and spoon race! ...
Jun 04,2012
Jun 04,2012
5
people found
this helpful
this helpful
Their only interest is to let the property and get the commission. They did lie about maintenance work that they said the landlords would carry out but never did. They also put in the inventory a washing machine that wasn't there at the time. They ...
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Feb 20, 2015
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I am afraid that the information stated by the agent is wrong, the tenancy was fully managed by ACRES Lettings and I am actually shocked that it has taken them 3 years to reply to my review. ...
Apr 23,2012
Apr 23,2012
5
people found
this helpful
this helpful
Acres Lettings charges extremely high fees for the poor quality of service they provide. They charge the highest fees in the area and you would expect first class service for that money. Just to mention a few examples: the inventory lacked detail and was "extremely" ...
read full review
read full review
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May 08, 2012
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(1)
Absolutly terrible. The staff are all 2 faced, and definatly dont have the customers best wishes, as they should. We bought a house, they did not help us negotiate, lied to us about how long the house had been vacant for and the state of heating etc. they know we had children and only 2 days to move in, but do decency at all. we moved in to be landed with a £2500 bill, for the electric work, boiler work and huge water leaks in the bathroom and kitchen. They lied outright. would never use agai ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:50 PM 13/09/2018 by heather heather
PS: on the note where they told us the house had been empty for 6months, it had been vacant for over 18mths, and they had been round gardening to give us a false illusion.