50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 31,2012
Mar 31,2012
14
people found
this helpful
this helpful
I have had my property let with this agent for the last 14 months, and have had problem after problem all caused by this agent. Eg:
1. Management fee paid evey month, yet not once have they checked the property as stated in their toc.
2. When problems have arisen at the property, any quotes for repair have been hugely inflated.
3. Various instructions given to the agent have not been followed.
4. Appalling communication
5. Poor rental cover
6. Frequent overcharging and late rent payments
7. No complaints procedure
8. What seems to be inept staff
9. A nightmare to terminate services
10. Feedback from tennent reflects the same levels of service from their part.
Overall, I would not recommend this company to my worst enemy! You will do well to avoid these charlatans
1. Management fee paid evey month, yet not once have they checked the property as stated in their toc.
2. When problems have arisen at the property, any quotes for repair have been hugely inflated.
3. Various instructions given to the agent have not been followed.
4. Appalling communication
5. Poor rental cover
6. Frequent overcharging and late rent payments
7. No complaints procedure
8. What seems to be inept staff
9. A nightmare to terminate services
10. Feedback from tennent reflects the same levels of service from their part.
Overall, I would not recommend this company to my worst enemy! You will do well to avoid these charlatans
What agent could do to change your mind?
After several complaints, nothing has changed and all promises to rectify multiple situations have not even been attempted to be fulfilled, in fact, only this week they have yet again failed to live up to their promises and have again let me down. Short of a complete overhaul of staff, replacing them with people who a. Know what they are doing, and b.care about it, I feel that this company is doomed to the rouge tradersAttached Filesnbsp;
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Apr 12, 2018
I've just got my house back -thank goodness- and have had exactly the same experience as you. In fact I could have written the review you posted. I am so angry at how My house and myself have been treated by Readings that I think they need to be reported or held to account in some way. I was just wondering if you found an ombudsman or anything to report them to?
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Opening Hours
Address
Readings Property Services
12 Elm Parade Elm Park Avenue
Elm Park,Hornchurch
Greater London
RM12 4RH
01708 437 766
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £225,000 | £225,000 |
| Lettings | 100% | 99% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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I wanted to buy a property in Rainham. I viewed the property and put an offer. only to be told that the vendor liked another couple, so they have accepted a lower offer. fair enough. Two weeks later, I saw the same property, still being ...
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Dec 04,2020
Dec 04,2020
0
people found
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Readings property services Elm Park Was Such a good experience would highly recommend.
The lady Elizabeth Was very professional with a very friendly approach and was always there when I needed. So happy with the service....
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Nov 12,2016
Nov 12,2016
0
people found
this helpful
this helpful
I always use this agent to rent my properties, had one bad tenant and they had put guaranteed rent policy in place so didn't need to worry. They even represented me in court with no charge, wouldn't use anyone else....
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Comment on agent fees
Never had a problem with this agents fee's, good value for money with the rent guarantee.
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Oct 26,2016
Oct 26,2016
0
people found
this helpful
this helpful
Could not have asked for better service from Readings.
My Flat was sold within a few weeks and everything has been done so professionally.
Terri and James at Readings both offered me great advice and nothing was too much for them. I cant thank them ...
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Comment on agent fees
Agents fees where very reasonable.
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Mar 31,2012
Mar 31,2012
14
people found
this helpful
this helpful
I have had my property let with this agent for the last 14 months, and have had problem after problem all caused by this agent. Eg:
1. Management fee paid evey month, yet not once have they checked the property as stated in their toc.
2. When problems ...
read full review
read full review
What agent could do to change your mind?
After several complaints, nothing has changed and all promises to rectify multiple situations have not even been attempted to be fulfilled, in fact, only this week they have yet again failed to live up to their promises and have again let me down. Short of a complete overhaul of staff, replacing them with people who a. Know what they are doing, and b.care about it, I feel that this company is doomed to the rouge tradersAttached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 12, 2018
View all comments
(1)
I've just got my house back -thank goodness- and have had exactly the same experience as you. In fact I could have written the review you posted. I am so angry at how My house and myself have been treated by Readings that I think they need to be reported or held to account in some way. I was just wondering if you found an ombudsman or anything to report them to? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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