0% lettings valuation accuracy
9% lettings fee satisfaction
Mar 07,2017
Mar 07,2017
9
people found
this helpful
this helpful
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!
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Latest Reviews
20th Jun 2022
reviewed by 'Adityaraj'
15th May 2021
reviewed by 'Elena'
9th Jul 2019
reviewed by 'Roberto'
14th Feb 2019
reviewed by 'Lailani'
22nd Dec 2017
reviewed by 'Kim'
Opening Hours
Address
Romans
4-8 Kingston Road
Staines-upon-Thames
Surrey
TW18 4LG
01784 464 346
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 9% | £840 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 8 | 0 | 0 | 1 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 14,2023
Mar 14,2023
1
people found
this helpful
this helpful
Horrible experience as tenant. 11 tenants 11 one star reviews have been removed by romans for some reason this week from this platform. Avoid....
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Jun 20,2022
Jun 20,2022
0
people found
this helpful
this helpful
Dear Romans Team,
We just wanted to say a huge, huge thank you to your team for all your help and support with everything to get us to our special day! It was such a struggle at times to remain positive, but without you we ...
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May 15,2021
May 15,2021
1
people found
this helpful
this helpful
I am truly sorry that I can not give less than zero stars to this agency, otherwise I would have definitely been more harsh.
The worst experience that I had it’s with this agency, especially with the team that followed our attempt to buy ...
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Jul 09,2019
Jul 09,2019
2
people found
this helpful
this helpful
You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done ...
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Feb 14,2019
Feb 14,2019
0
people found
this helpful
this helpful
The above staff was kind and patient to look out the best deal that suits my needs. My mortgage interest was adjusted from 5% right down to 1.88%. He was helpful and gives a very honest advised. I am very happy with the service....
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Dec 22,2017
Dec 22,2017
16
people found
this helpful
this helpful
I tried to rent a flat from Romans, I liked the flat and I put the offer in, than I found out estate agents Fees were £760.00
Where most estate agents fees range £200 - £250.
I asked the agent how do you justify the price being 300% more ...
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Comment on agent fees
Terrible Stealing in brought day light
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Oct 24,2017
Oct 24,2017
6
people found
this helpful
this helpful
Would give zero stars if I could. Once you have signed the contract they are not interested. Made me get contents insurance on a unfurnished property, then did not fix a broken kitchen window(broken by previous tenant) thereby voiding the insurance ,should we be ...
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Comment on agent fees
Expensive
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Mar 20,2017
Mar 20,2017
6
people found
this helpful
this helpful
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore ...
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Comment on agent fees
too high! You pay premieum fee to be treated like premium crap!
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Mar 11,2017
Mar 11,2017
8
people found
this helpful
this helpful
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into ...
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Comment on agent fees
Terrible. Every expensive and over charge for everything!
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Mar 07,2017
Mar 07,2017
9
people found
this helpful
this helpful
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!...
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Nov 18,2016
Nov 18,2016
8
people found
this helpful
this helpful
WORST ESTATE AGENT EVER!!!
Worst estate agent ever!!!
Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of ...
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Oct 12,2015
Oct 12,2015
6
people found
this helpful
this helpful
Except for the first call, there was nothing good about this estate agent who even has no idea what documents we need at all. Because of his confused mind, it took 2 weeks to be sending assorted different things forth and back, all to start the ...
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What agent could do to change your mind?
Be responsible and truthful. If he had known everything and told us at one time, things could have gone very differently. And don't ignore anymore.Attached Filesnbsp;
Comment on agent fees
He had exaggerated it and forced us to pay over a year's rental in advance.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
