67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 18,2012
Apr 18,2012
1
people found
this helpful
this helpful
The initial viewing of the property was a pleasant and surprisingly good experience. From there, both my wife and I have had consistently poor communications with the office.
On deciding that we wished to proceed with the tenancy, we have encountered problems understanding the process and am left feeling as though we are being ripped off. The application forms came through in PDF electronic format (therefore unable to edit) and required a signature. This meant dropping through the manually written application by hand.
The fees involved with the agreement are not justified and seem rather arbitrary. £96 for this, £96 for that (which they also charge the landlord), 2 months rent as deposit because of our dog, £120 for referencing. When I emailed the query, I was not met with a written response as requested. Instead a phone call from Guy who proceeded to read the email (as if it was being read for the first time) and just reel off company policy without actually explaining anything.
Once the forms were submitted, we were then told that there was an outstanding fees document that we should have submitted. We have never seen this document before and will involve another trip to drop off a signed document. This document is also riddled with errors - 6 months contract instead of the 12 months agreed etc.
On deciding that we wished to proceed with the tenancy, we have encountered problems understanding the process and am left feeling as though we are being ripped off. The application forms came through in PDF electronic format (therefore unable to edit) and required a signature. This meant dropping through the manually written application by hand.
The fees involved with the agreement are not justified and seem rather arbitrary. £96 for this, £96 for that (which they also charge the landlord), 2 months rent as deposit because of our dog, £120 for referencing. When I emailed the query, I was not met with a written response as requested. Instead a phone call from Guy who proceeded to read the email (as if it was being read for the first time) and just reel off company policy without actually explaining anything.
Once the forms were submitted, we were then told that there was an outstanding fees document that we should have submitted. We have never seen this document before and will involve another trip to drop off a signed document. This document is also riddled with errors - 6 months contract instead of the 12 months agreed etc.
What agent could do to change your mind?
Treat others as you would expect to be treated yourself.Attached Filesnbsp;
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Latest Reviews
13th Apr 2018
reviewed by 'Kirsten'
19th Jul 2017
reviewed by 'Ash'
7th Jul 2017
reviewed by 'Lesley'
Opening Hours
Address
Straker & Co
Old Bear House, 53 High Street
Malmesbury
Wiltshire
SN16 9AG
01666 829 292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £425,000 | £425,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
I tried to book an appointment a week in advance on line which I left details but no one got back to me..then tried to book an appointment over the phone admittedly short notice but appears they are too busy...I was really interested ...
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Comment on agent fees
Not worth spending it.
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Jul 19,2017
Jul 19,2017
4
people found
this helpful
this helpful
Having used the services of Straker & Co a couple of times in the last ten years, it was refreshing in the last sale (April 2017) to deal with professionals.So many organisations these days promise so much and deliver a very poor quality of service, in ...
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Comment on agent fees
Good
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Jul 07,2017
Jul 07,2017
4
people found
this helpful
this helpful
I just want to thank every one at the Malmesbury Strakers office for working so hard on my behalf. When my sale fell through at the last minute in December - the first thing that happened was a big bunch of flowers - then a ...
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Comment on agent fees
Many people would have negotiated a reduction in fees after the first sale fell through. I didn't do that because they are worth every penny.
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Jun 21,2017
Jun 21,2017
2
people found
this helpful
this helpful
Unfortunately We purchased a property through strakers.
Without ranting here are the general issues we had
* Always late for viewings
* Communication was poor, they forgot to advise the seller we were viewing the property meaning we walked in on the previous owner crying whilst removing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
