Shepherds Bush, London, W12
4.8/5, 217 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction

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“Being a buyer looking for properties, my experience with Winkworth's ......”

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Mar 03,2017
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James
By: 'P'
Mar 03,2017
10 people found
this helpful
Being a buyer looking for properties, my experience with Winkworth's different offices has been excellent, till my experience with James from the Shepherd's Bush office. I was due to have a viewing after work. I had a long day and realised would get c. 20 mins. delayed, so informed him so through all the contact means he had shared - called his direct landline as well as main office no. (both went to vm), emailed as well. I commuted 40 mins. only to have a missed call from a mobile no.(turned out to be his no. when I called back which he hadn't shared before) that he left 5 mins. back and can't be bothered to be back. Upon stating that I had notified him of my delay in advance through all means I had, commuted more than 1.5 hrs. just for this viewing (I work in EC and live in SW8) and requested if he can drive back as he had left only a few mins. back, he refused acknowledgement of any email/ call and refused to do the few mins. drive back, further was very casual about it and thought I live locally in W8 (so, possibly even my address details had been incorrectly entered on the system). So, at the end of a long workday, I wasted 1.5 hrs. commuting to interact with an agent who refused receipt of any advance notice that he had been given, accused me of making a fuss when I''m delayed, and refused a few mins. drive back to show me the property. I am really surprised by the unprofessional and lazy attitude I experienced, specially unexpected from Winkworth, and am not using this branch again in my search.
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By: Michael Connaughton
Mar 08, 2018
I am sorry you had a wasted and long trip. I believe that the appointment was booked for 6.30 and that James was at the property on time and waiting to show you the property as scheduled. He had called you many times from 6.30 until 6.45 with no answer. He therefor assumed you were not attending and left the property. At 6.55 you called back to advise you had arrived. As you were 25 minutes late, he was then almost home and so advised he was not prepared to drive back to the property as had other plans that evening.
Our office closes at 6.30 (the time of your scheduled appointment) and so calling beyond this time would i'm afriad have gone to our voicemail. Our standard procedure is we allow 15 minutes after an appointed time where possible and call the applicant during this period.
We do not want to waste anyone's time but also can't be expected to stand outside a property for an hour hoping an applicant will arrive.

I hope we can assist further will your property search as we of course value our applicants and want to find them a home.

Regards

Michael

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Latest Reviews

View all Reviews 217
5th Oct 2022
reviewed by 'Maria F'
“Horrible experience with the lettings team, in specific **. The property had not been checked by anyone prior to moving in, ......”
24th Jun 2022
reviewed by 'Alexandru'
“DISAPPOINTING overall!I have to say, always had a pleasant experience with the agents, they do take their time for ......”
13th Nov 2019
reviewed by 'Matthew'
“I felt extremely disappointed by the service I received. It was not at all thorough, and any shortcomings were ignored ......”
24th Dec 2018
reviewed by 'Sarka'
“What a ride it has been for past two months! Actually very smooth and fun one. From contacting the agency ......”
13th Aug 2018
reviewed by 'BB'
“We are entirely satisfied with how Winkworth let our flat, and in particular, the very efficient and helpful manner in ......”
6th Aug 2018
reviewed by 'Shiva'
“Great experience. Very professional and thorough. Friendly and supportive throughout the process. I would strongly recommend this agent. Well done....”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 17:00
  • Sunday: Closed
Address

Winkworth
97 Uxbridge Road
Shepherds Bush,London
Greater London
W12 8NL
02087353266

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £55,000 £915,000
Lettings 92% 88% £300 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
58 2 68 9 37 0 35 0 7 1
Areas covered
  • W3
  • W12
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Ascot, SL5
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Basingstoke, RG21
Bath, BA2
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Beaconsfield, HP9

“Dishonest and continuous unhelpful service...”

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Oct 05,2022
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By: 'Maria F'
Oct 05,2022
1 people found
this helpful
Horrible experience with the lettings team, in specific **. The property had not been checked by anyone prior to moving in, stains and dirt in several places (walls and floor), sink clogged up, many maintenance issues, used coffee cup on the floor. All of these issues ...
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“AVOID AT ALL COST...”

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Jun 24,2022
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Sibel
By: 'Alexandru'
Jun 24,2022
0 people found
this helpful
DISAPPOINTING overall! I have to say, always had a pleasant experience with the agents, they do take their time for you and they are committed to their work. Unfortunately I can't say the same about the propriety management team whom I have struggled with since ...
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“I felt extremely disappointed by the service ......”

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Nov 13,2019
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By: 'Matthew'
Nov 13,2019
1 people found
this helpful
I felt extremely disappointed by the service I received. It was not at all thorough, and any shortcomings were ignored or swept under the carpet. Raising a complaint with the manager was pointless, he didn't even bother to reply for several days....
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“Best Christmas gift ever...”

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Dec 24,2018
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Daisy
By: 'Sarka'
Dec 24,2018
0 people found
this helpful
What a ride it has been for past two months! Actually very smooth and fun one. From contacting the agency via property match to getting comfy in our new home, we cannot recommend this branch enough. We had a viewing the very next day after ...
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Comment on agent fees
Well deserved, definitely not unreasonable
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“Entirely happy with our experience...”

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Aug 13,2018
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Sibel
By: 'BB'
Aug 13,2018
0 people found
this helpful
We are entirely satisfied with how Winkworth let our flat, and in particular, the very efficient and helpful manner in which Sibel oversaw the arrangements for the tenants to move in....
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“Fantastic...”

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Aug 06,2018
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Sibel
By: 'Shiva'
Aug 06,2018
0 people found
this helpful
Great experience. Very professional and thorough. Friendly and supportive throughout the process. I would strongly recommend this agent. Well done....
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Comment on agent fees
Good
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“Good Seamless Service...”

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May 28,2018
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By: 'Dave'
May 28,2018
0 people found
this helpful
From viewing the property and speaking to James at Brook Green to getting all the final parts sorted with Sibel in the Shepards Bush everything was seamless and a really easy interaction. Keep up the good work...
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Comment on agent fees
Fee's were fine in comparison to others
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“Sale of house...”

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Apr 16,2018
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Michael
By: 'I&R'
Apr 16,2018
2 people found
this helpful
During the period that our house was on the market we found that all the staff at the Uxbridge Road office have been friendly, courteous and welcoming each time we have called in. All our questions have receive received proper consideration and the answers have ...
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Comment on agent fees
Fair
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“Stella just told me I am being rude because I ......”

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Mar 27,2017
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By: 'Sarah'
Mar 27,2017
10 people found
this helpful
Stella just told me I am being rude because I asked her if she had a piece of law to back up her claim that a landlord can hold on to my deposit three months after moving out. Joke...
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By: Joanna Hewitt
Jun 15, 2017
View all comments (1)
Firstly please accept my apologies for the delay in replying. I am sorry to hear about your experience and the fact that it took some time for the return of your deposit to be sorted out however I do need to let you know that as agents we are bound by the laws and cannot refund a deposit or make any deductions until both parties agree. I am unable to reply in more detail at present as I do not know which property this relates to and Stella has now left the company. I am more than happy to go thr ...

“Being a buyer looking for properties, my experience with Winkworth's ......”

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Mar 03,2017
Minithumbdown
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James
By: 'P'
Mar 03,2017
10 people found
this helpful
Being a buyer looking for properties, my experience with Winkworth's different offices has been excellent, till my experience with James from the Shepherd's Bush office. I was due to have a viewing after work. I had a long day and realised would get c. 20 mins. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Michael Connaughton
Mar 08, 2018
View all comments (1)
I am sorry you had a wasted and long trip. I believe that the appointment was booked for 6.30 and that James was at the property on time and waiting to show you the property as scheduled. He had called you many times from 6.30 until 6.45 with no answer. He therefor assumed you were not attending and left the property. At 6.55 you called back to advise you had arrived. As you were 25 minutes late, he was then almost home and so advised he was not prepared to drive back to the property as had othe ...

“One of the worst agents I've dealt with from start ......”

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Aug 18,2016
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By: 'Dissatisfied'
Aug 18,2016
8 people found
this helpful
One of the worst agents I've dealt with from start to finish - antiquated filing, rigid structures, excessive fees (although this is no different from other agents), a lazy attitude and unhelpful and patronising responses. I can safely say I will never deal with them ...
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Comment on agent fees
Fees are extortionate for the service you provided.
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“Joanna Hewitt has been my property manager for 6 years. As ......”

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May 17,2016
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Joanna
By: 'Winkworth'
May 17,2016
0 people found
this helpful
Joanna Hewitt has been my property manager for 6 years. As an overseas landlord with a property situated at Bromyard House, I depend completely on the professional service I have received all these years from Joanna. She is customer focused, helpful, friendly, efficient. Far away as ...
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Comment on agent fees
Good.
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“I have been using Winkworths for a number of years ......”

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May 11,2016
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Joanna
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Mili
By: 'LM,'
May 11,2016
0 people found
this helpful
I have been using Winkworths for a number of years to let flats for me and have always been pleased with their service. Jo is my Property Manager and she has always been efficient in dealing with anything promptly, calmly and fairly. I used to ...
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Comment on agent fees
Fair for the level of service - others would kill for your money and then provide no "after care"!
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“Our first experience using an agent has been fantastic! Cristina ......”

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May 04,2016
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Cristina
By: 'Olivia'
May 04,2016
0 people found
this helpful
Our first experience using an agent has been fantastic! Cristina is a lovely, helpful and trustworthy individual. Unfortunately for her there have been a number of things for her to deal with over the two years we have been in our property. But I am ...
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Comment on agent fees
Good
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“I've been living in Loftus Road together with my boyfriend ......”

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May 04,2016
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Cristina
By: 'Elena'
May 04,2016
0 people found
this helpful
I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides. We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any ...
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“Cristina could not have been more accomodating. She always replied ......”

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Apr 08,2016
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Cristina
By: 'Lisa'
Apr 08,2016
0 people found
this helpful
Cristina could not have been more accomodating. She always replied swiftly to our many queries and nothing was too much trouble. Our experience with Winkworth could not have been better. Thank you very much Cristina, its a shame we can't take you with us!...
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Comment on agent fees
Seems to be competitive with London market
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By: Cristina
Apr 08, 2016
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Thank you very much for your kind words! You have both been excellent tenants and very sad to see you go - wishing you all the best in your new home! :-) ...

“Cristina has been fabulous over the past 18 months. She has ......”

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Feb 17,2016
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Cristina
By: 'Scott'
Feb 17,2016
0 people found
this helpful
Cristina has been fabulous over the past 18 months. She has constantly been polite and responsive to our requests and through her work we would not hesitate to recommend Winkworth to friends and family....
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Comment on agent fees
The fees - whilst high - were very competitive for London real estates and were all very clear about what was and what was not covered.
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By: cristina
Feb 17, 2016
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Thank you for your kind words Scott! You and Jess were both excellent tenants :-) ...

“All members of staff were really efficient and any issue ......”

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Jan 29,2016
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By: 'Efficient'
Jan 29,2016
0 people found
this helpful
All members of staff were really efficient and any issue was sorted out promptly. They adapted to our availability and that helped a lot when searching for a place....
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“Cristina is a highly professional and proficient property manager, and ......”

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Dec 14,2015
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Cristina
By: 'Nick'
Dec 14,2015
0 people found
this helpful
Cristina is a highly professional and proficient property manager, and I would recommend her and the Winkworth team to anybody that requires Estate Agents in Shepherds Bush. We moved into our house two years ago and unfortunately have had a number of unforeseen property faults. ...
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By: Cristina
Dec 14, 2015
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Thank you for your kind review Nick - we really appreciate it! You are an excellent tenant and hope you stay with us for a long time! :-) Cristina ...

“I have let my flat in London with Winkworth for ......”

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Dec 09,2015
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Cristina
By: 'Hannah'
Dec 09,2015
1 people found
this helpful
I have let my flat in London with Winkworth for the last five years. I initially dealt with Terence Thorogood & now deal with Cristina Peliza. Both Agents are extremely professional & deal with any requests I may have in a very efficient timely manner. My property ...
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By: Terence
Dec 22, 2015
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Thank you Hannah, good to be remembered and thank you for the endorsement! Best Wishes Terence ...

“Cristina is very professional, diligent and prompt with all work ......”

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Dec 09,2015
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Cristina
By: 'Fox'
Dec 09,2015
0 people found
this helpful
Cristina is very professional, diligent and prompt with all work which is carried out. She doesn't just react well, but she thinks ahead to avoid issues which is just what one hopes for when recruiting an agent. I would highly recommend Cristina and have been ...
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By: Cristina
Dec 09, 2015
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Thank you for your kind words Fox! It's always a pleasure working with you :-) Cristina ...

“Terence has been excellent in his letting management role and ......”

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Nov 30,2015
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Michael
By: 'Nicola'
Nov 30,2015
0 people found
this helpful
Terence has been excellent in his letting management role and kept me informed of new legislation in a timely and clear manner, helping me as a landlady to comply with ever growing legislation. When things have gone wrong with tenants, the Winkworth's team have been ...
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By: Terence
Nov 30, 2015
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Thank you Nicola it a pleasure working with you. Best Wishes Terence ...

“Cristina has been managing our property since we moved in ......”

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Nov 26,2015
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Cristina
By: 'Thom'
Nov 26,2015
0 people found
this helpful
Cristina has been managing our property since we moved in back in March 2014. She's always quick to reply to emails and gets issues sorted very quickly - usually within 24 hours which is great. She has liaised with our landlord to obtain permission for us to ...
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Comment on agent fees
Generally speaking the fees have been as expected. No one likes to pay contract renewal fees but they are a reasonable price unlike some agents.
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By: Cristina
Dec 09, 2015
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Thank you for your kind review Thom - it's always a pleasure! I hope you both stay with us for a long time! Cristina ...

“Dear Sir/Madam,I and my other 3 housemates have had ......”

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Nov 24,2015
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Cristina
By: 'Dan'
Nov 24,2015
0 people found
this helpful
Dear Sir/Madam, I and my other 3 housemates have had the pleasure of renting our property through Winkworth Estate Agents in Shepherds Bush for 2years. Our tenancy has not been plain sailing to say the least but everything that has come to attention has been ...
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By: Cristina
Dec 09, 2015
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Thank you for your very kind words Dan! You and the others are excellent tenants and hope that you stay with us for a long time! Cristina ...

“I've been living in Loftus Road together with my boyfriend ......”

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Nov 23,2015
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Cristina
By: 'Elena'
Nov 23,2015
0 people found
this helpful
I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides. We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any ...
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By: Cristina
Dec 09, 2015
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Thank you for your review Elena - I really appreciate it! You are both excellent tenants and hope you stay with us for many more years! Cristina ...

“I have been dealing with Christina for two years, as ......”

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Nov 23,2015
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Cristina
By: 'Mumsie'
Nov 23,2015
0 people found
this helpful
I have been dealing with Christina for two years, as the letting agent for our two flats. She has always been helpful, professional and friendly. She provides a number of quotes, and will give an opinion (and find other opinions within the office) when asked. ...
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By: Cristina
Dec 09, 2015
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Thank you for your kind words :-) It is always a pleasure working with you - Cristina ...

“My husband and I have rented our property in Shepherds ......”

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Nov 20,2015
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Cristina
By: 'T.'
Nov 20,2015
0 people found
this helpful
My husband and I have rented our property in Shepherds Bush for nearly 20 years now whilst living abroad. In this time we have used several agencies and had many property managers looking after our property. Cristina Peliza is currently our property manager and has been ...
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By: Cristina
Nov 20, 2015
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Thank you for your review - we really appreciate it! It's always a pleasure working with you :) Cristina ...

“We have used three agents in the area (the other ......”

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Nov 19,2015
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By: 'Ed'
Nov 19,2015
0 people found
this helpful
We have used three agents in the area (the other two were Townends and KFH) and our experience with Winckworths was by far the best. Initial paperwork was completed very quickly after the let was agreed, and the contract process was smooth, and most importantly, ...
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“I have been a customer at Winkworth Estate Agents for ......”

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Nov 18,2015
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Cristina
By: 'Jonathan.'
Nov 18,2015
0 people found
this helpful
I have been a customer at Winkworth Estate Agents for many years, who manage the letting of my flat in Shepherd's Bush. As I live hundreds of miles away from the property I need a reliable agent who I can trust completely to sort out ...
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By: Cristina
Nov 18, 2015
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Thank you for your review Jonathan - I really appreciate it. It's always a pleasure working with you :) Cristina ...

“I dealt with the team at Winkworths as a tenant ......”

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Nov 16,2015
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Michael
By: 'Charlotte'
Nov 16,2015
0 people found
this helpful
I dealt with the team at Winkworths as a tenant between 2013 and 2015. They were really helpful throughout the process and gave good advice during the tenancy when it was sought with regard to getting an extra person into the flat under license when my original ...
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By: Terence
Dec 22, 2015
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Thank you Charlotte your comments are much appreciated we wish you ell in the future. Best Wishes Terence ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:26 AM 31/03/2016 by Suzy Pringle

Awards won by Winkworth, London W12 8NL



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