83% sales valuation accuracy
100% sales fee satisfaction
Feb 25,2017
Feb 25,2017
1
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If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own!
In my experience they only worry about the customer care they provide to the Landlord!
They do not seem to listen to tenant's concerns! It feels that they have forgotten that a tenant is a client as well; as and if not more, important than the Landlord!
Certain employees are very rude and their inspections are as unfriendly as they can be!
BE PREPARED TO FIGHT FOR YOUR DEPOSIT!
They will happily support unreasonable deposit requests by the Landlord using the excuse that as the agents of the Landlord they have to act as per the Landlord's instructions! At least that is what I have experienced after 12 years of tenancy!
At the end of your tenancy, irrespective of how clean you leave the property, be prepared to FIGHT to get your Deposit back! You will probably have to go through an Alternative Dispute Resolution process (stressful and time consuming for a tenant!). Note: In my case after 12+ years of tenancy, they were unreasonably claiming 61.5% of my deposit and the ADR adjudicator only gave them 4.6%!
In their standard instructions prior to your check out they will claim that you have the obligation to pay for professional cleaning (e.g. for carpets etc)….
DO NOT BE PUSHED AROUND BY THEM!
As per your contract, the only obligation you have as a tenant is to return the property in the same condition of cleanliness as when the tenancy began. That does not necessarily mean you have to pay for professional cleaning.
In order to prepare accordingly for an ADR process during your tenancy:
a) Make sure that the unreasonable clauses in their contract (e.g. obligations to use professional cleaning services etc) are clarified on outset.
b) Make sure that any check-in documents reflect exactly how you have received the property noting even the minute detail; they will use it against you at the end of the tenancy if you do not do so!
c) Take your own pictures/videos clearly exhibiting the issues. If possible make sure that these are part of the check-in document.
d) Make sure all your correspondence is in writing. Be very careful of what you say on the phone as they log it and you have no control of what they log. They use such logs to make their case against you at the end of the tenancy!
e) Do not be bullied by their pre check-out requests. You can clean a carpet yourself! The adjudicator will consider whether the carpets were in a comparable condition of cleanliness at the end of the tenancy with that at the start of the tenancy and NOT whether you have paid for professional cleaning.
f) Take your own pictures at the end of the tenancy. Do not rely on theirs which will be taken to bring out all the issues in order to support their claims.
g) Do not sign the check-out report if you do not agree with it!
h) Make a formal complaint and request that they provide you with all the supporting evidence. This way you will force them to reply in writing.
i) Research and challenge any invoices. In my case, even when the adjudicator found in their favour of a cleaning claim, it allocated a much lower amount of what they were requesting; less than half!
In my experience they only worry about the customer care they provide to the Landlord!
They do not seem to listen to tenant's concerns! It feels that they have forgotten that a tenant is a client as well; as and if not more, important than the Landlord!
Certain employees are very rude and their inspections are as unfriendly as they can be!
BE PREPARED TO FIGHT FOR YOUR DEPOSIT!
They will happily support unreasonable deposit requests by the Landlord using the excuse that as the agents of the Landlord they have to act as per the Landlord's instructions! At least that is what I have experienced after 12 years of tenancy!
At the end of your tenancy, irrespective of how clean you leave the property, be prepared to FIGHT to get your Deposit back! You will probably have to go through an Alternative Dispute Resolution process (stressful and time consuming for a tenant!). Note: In my case after 12+ years of tenancy, they were unreasonably claiming 61.5% of my deposit and the ADR adjudicator only gave them 4.6%!
In their standard instructions prior to your check out they will claim that you have the obligation to pay for professional cleaning (e.g. for carpets etc)….
DO NOT BE PUSHED AROUND BY THEM!
As per your contract, the only obligation you have as a tenant is to return the property in the same condition of cleanliness as when the tenancy began. That does not necessarily mean you have to pay for professional cleaning.
In order to prepare accordingly for an ADR process during your tenancy:
a) Make sure that the unreasonable clauses in their contract (e.g. obligations to use professional cleaning services etc) are clarified on outset.
b) Make sure that any check-in documents reflect exactly how you have received the property noting even the minute detail; they will use it against you at the end of the tenancy if you do not do so!
c) Take your own pictures/videos clearly exhibiting the issues. If possible make sure that these are part of the check-in document.
d) Make sure all your correspondence is in writing. Be very careful of what you say on the phone as they log it and you have no control of what they log. They use such logs to make their case against you at the end of the tenancy!
e) Do not be bullied by their pre check-out requests. You can clean a carpet yourself! The adjudicator will consider whether the carpets were in a comparable condition of cleanliness at the end of the tenancy with that at the start of the tenancy and NOT whether you have paid for professional cleaning.
f) Take your own pictures at the end of the tenancy. Do not rely on theirs which will be taken to bring out all the issues in order to support their claims.
g) Do not sign the check-out report if you do not agree with it!
h) Make a formal complaint and request that they provide you with all the supporting evidence. This way you will force them to reply in writing.
i) Research and challenge any invoices. In my case, even when the adjudicator found in their favour of a cleaning claim, it allocated a much lower amount of what they were requesting; less than half!
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Latest Reviews
4th Jul 2023
reviewed by 'richard'
20th Jun 2022
reviewed by 'Heather'
21st Nov 2021
reviewed by 'Marcela and Petr'
10th Oct 2021
reviewed by 'Liam O'Meara'
7th Oct 2021
reviewed by 'Vasile'
17th Jul 2021
reviewed by 'Bharat'
Opening Hours
Address
Belvoir
10 New Street
Basingstoke,Basingstoke
Hampshire
RG21 7DE
01256274062
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 100% | £225,000 | £1,275,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 13 | 4 | 5 | 0 | 2 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 04,2023
Jul 04,2023
0
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I must commend Rachel from Belvoir for her extremely professional and efficient manner in which she addressed our very interesting discovery of an old air raid shelter in our back garden. A contractor was sent out and the entrance to the underground structure was made ...
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Jun 20,2022
Jun 20,2022
0
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We had a long wait and few issues on the way to buying our house, however, Natalie @Belvoir, kept us up to date all the way and was very efficient. Would certainly recommend Belvoir....
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Nov 21,2021
Nov 21,2021
0
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The best communication, fast action, we can move until 14 days into new home. Professional and helpful agents, which answered me on every questions. We found very quickly our new home. Thank you Tracey, Abi, Kate and other. Happy customers Marcela and Petr...
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Oct 10,2021
Oct 10,2021
0
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What and excellent company to work with. They look after you from start to finish. Getting into the property was done very smoothly, and the continuous support from the letting staff was very well done. Perhaps the most daunting aspect of being a tenant is ...
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Oct 07,2021
Oct 07,2021
0
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Thank you for Vasile and Erika to Tracey Caulkett-Shelley,is a lovely lady who spend time for us to shows lot of property from Belvoir...
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Jul 17,2021
Jul 17,2021
0
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👍 Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to managing all the issues related to maintenance were managed quite professionally. Their application for logging the issues is quite effective and their turnaround time to ...
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Apr 01,2021
Apr 01,2021
1
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As a prospective tenant the first thing that’s clear is the professional manner in which you are dealt with. It’s a personal service with everything conducted with transparency and honesty. The viewing was COVID managed and all my questions were answered professionally and ...
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Jun 02, 2021
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(1)
Hi, thanks very much for taking the time to leave this review. Things have been tough for all concerned during the Covid pandemic and we're pleased to note that we've managed to keep you so happy. ...
Mar 01,2021
Mar 01,2021
0
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A Tenants' Thoughts.
There are insufficient stars provided here for me to accurately score Belvoir Basingstoke Lettings and Administration teams.
I have been a tenant with Belvoir for over three years and I have found them to be highly professional in all m y dealings ...
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Mar 03, 2021
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Deborah, many thanks for taking the time to leave this fantastic review. We're all very pleased that you've proved to be so happy with our efforts. ...
Dec 18,2020
Dec 18,2020
0
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After a bad experience with other letting agents, we were reticent to let out our property again, but thought we would have one more go with Belvoir. From the outset, Carole and Tracey have been professional, honest, helpful and courteous. They dealt with any questions ...
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Dec 22, 2020
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Linda, thanks for taking the time to leave this review. We're glad to have restored your faith in agents! Mike Jones ...
Dec 14,2020
Dec 14,2020
0
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I have been dealing with Belvoire Basingstoke for some years now. I have always found them to be very thorough and professional from advertising, vetting new tenants, checking in, inventory, regular inspections and not forgetting property maintenance and check-out. I would not hesitate to recommend ...
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Dec 18, 2020
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Thanks very much for taking the time to leave this review. It seems that you've been happy with every element of our offering and we're all very happy to learn this. ...
Oct 27,2020
Oct 27,2020
0
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We have been renting a house through Belvoir from last 3 years. I feel this is the best agency in town for the following reasons :
1. We have had many maintenance issues that kept coming in the flat as its old flat. Belvoir has a very good ...
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Dec 18, 2020
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Dear Siddharth, thanks for leaving this review. We're all very glad that you've been so happy with our efforts. ...
Sep 08,2020
Sep 08,2020
0
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A huge thanks of appreciation goes to Kate, Abi, Tracey and all the staff at Belvoir Basingstoke for the professional manner in which you managed our tenancy and responded to any requests we might have had during our tenancy. Jo Jones who is brilliant at ...
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Dec 18, 2020
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Dear Hugo, thanks for taking the time to write this review. It seems you've been happy with practically the whole team and we're all very glad to learn that our efforts are appreciated. ...
Sep 08,2020
Sep 08,2020
0
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I have been a happy tenant through Belvoir for the last 6 years and have always received a very high standard of service. Whether that is notice of any inspections, maintenance or surveys, or a response to a request as a tenant, the service is always ...
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Dec 18, 2020
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Hayley, thanks for taking the time to leave this review. We like happy tenants and always try to ensure they all are! ...
Aug 20,2020
Aug 20,2020
0
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I would give it a 0 star rating if I could. I was scheduled in for a viewing in a location an hour away for where I currently live. Firstly the person who booked me in was so rude on the phone I felt like not ...
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Dec 18, 2020
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Nikita, across all platforms on the internet, we have around 700 reviews with all but a very small minority being very positive. We hotly contest the veracity of your comments. We have already responded to these claims directly. ...
Jul 10,2020
Jul 10,2020
0
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Very efficient and concise with the viewings admin and information particularly during the Covid period but just as importantly if not more, Tracey guides you through the process with a vivacious friendly and very customer focused approach which is certainly not something I’ve experienced ...
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Dec 18, 2020
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Richard, thanks for taking the time to leave this review. We're all pleased to hear of your experience of us. ...
Mar 10,2020
Mar 10,2020
0
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The overall experience with Belvoir:
- check out - 5 stars for Jo Jones, who was very patient with us and explained all the steps we will have to do and everything she has to do; she did everything in the time frame she said she ...
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Mar 12, 2020
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Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo's efforts.
I have taken the time to investigate the issues you have raised and would comment in response:
We have the sheet you signed and initialled when you moved in and it clearly shows an electricity meter reading. In addition, the meter reading appeared on the inventory anyway. It is read at check-in in order to double-check. To claim otherwise is simply incorrect.
The water meter, ...
Nov 10,2019
Nov 10,2019
0
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this helpful
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We've had 3 rental flats in Basingstoke for the last 15 years, all managed through the Belvoir offices. The team there are EXCELLENT, very coordinated and 'on-the-ball'. As a landlord, It's good to know that whoever I speak to, the message gets relayed to the right person ...
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Mar 12, 2020
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Howard, thanks for taking the time to leave this review. Our job is always made easier when we have such an understanding and reasonable landlord. Sorry for the delay in responding, but we've only just been made aware of this review. ...
Oct 20,2019
Oct 20,2019
0
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this helpful
this helpful
Shahida from Belvoir Basingstoke has provided an excellent service. As my last tenants left, there were some issues to resolve and Shahida has been excellent in ensuring I have been well informed and supported as the Landlord. I’m pleased to say that Shahida has ...
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Mar 12, 2020
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Angela, thanks for taking the time to leave this review. We're glad that you've been so pleased. Sorry for the delay in responding, but we've only just been made aware of this reveiw. ...
Oct 14,2019
Oct 14,2019
0
people found
this helpful
this helpful
Belvoir (Basingstoke) have since January 2015 been letting agents for a flat that we own . They are responsible for finding and vetting tenants and drawing up the contract and managing the initial occupation of the property. Since they have been our agents the flat has never ...
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Oct 21, 2019
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John, thanks for taking the time to leave this review. It's pleasing to note that you've been happy with both the lettings and the sales side of our business. ...
Sep 25,2019
Sep 25,2019
1
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this helpful
this helpful
Mike Jones of Belvoir approached us as he was aware we had been trying to sell our property for some time with various different agents.
We instructed Mike and trusted that he would act efficiently and professionally on our behalf, he went over and beyond ...
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Oct 21, 2019
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Sophia, thanks for taking the time to leave this review. It was quite a testing sale, but I'm happy that it finally got over the line and that you were happy with our efforts. ...
Jul 21,2019
Jul 21,2019
0
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My experience with Belvoir has been extremely positive. Since first making contact with Carole, she has been nothing but short of helpful and an extremely useful source of local knowledge. As a first time landlord, her advice and help has been crucial and most welcome. ...
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Jul 22, 2019
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Bik, thanks for taking the time to leave this review. There's so much for a first time landlord to take on board and it's been clear that you have taken Carole's advice. We're very glad that you've been pleased with our efforts. ...
Jul 03,2019
Jul 03,2019
0
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From beginning to the end Belvoir have been thoroughly impressive and professional and have kept in close contact with us the entire way. They have made this sale extremely easy and stress free and I would recommend them to anybody wishing to sell or buy ...
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Jul 22, 2019
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Maria, thanks for taking the time to leave this review. We're all very glad that you've been so pleased with our efforts. ...
Jun 12,2019
Jun 12,2019
0
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this helpful
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Belvoir has acted as my letting agent for around 15 years and I have never had cause for complaint. They find tenants quickly when leases expire and all the admin work and charges are explained fully. They are great on maintenance issues, even taking the trouble ...
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Comment on agent fees
fair
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Jun 12, 2019
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Michael, thanks for taking the time to leave this review. We're glad that you're happy with our efforts over such a sustained period of time. ...
Jun 05,2019
Jun 05,2019
0
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Belvoir Basingstoke have acted for me since 2015 and I have found them reliable, knowledgeable and efficient. Based on this, I have no hesitation in recommending them to other prospective purchasers/landlords....
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Comment on agent fees
Good
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Jun 12, 2019
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Thanks very much for taking the trouble to leave this review. We're all glad to hear that you're happy with our efforts. ...
Jul 09,2018
Jul 09,2018
1
people found
this helpful
this helpful
On making a complaint Matthew Smith sniggered/laugh at it. Belvoir represents the seterotypical estate agent and my interaction with them was very unprofessional....
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Comment on agent fees
NA
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Jul 10, 2018
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I am glad you can easily identify the point at which your colleague sniggered. Since it was so easy to identify, I would take this as confirmation my account is accurate. Your colleague did not take my complaint seriously from the start and therefore left bad reviews as the only option of making my point heard. This was going to be the last poor review, however I am unsure you understand yet, therefore perhaps I should find some other portals? Let me know or please contradict the fact that this ...
Feb 07,2018
Feb 07,2018
0
people found
this helpful
this helpful
The staff were always helpful and understanding and nothing was to much of a problem to sort things out for you.when giving up the tenancy the check out went smoothly with the help experience and expertise of Shahida,...
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Comment on agent fees
Good
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Feb 07, 2018
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Andy, thanks for taking the time to leave this review. We're glad that things went smoothly for you and that you are happy with our efforts. ...
Jan 17,2018
Jan 17,2018
0
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Since the beginning of the year we have tried to look at properties to rent. Each time I have sent an email for book a viewing for a property, I was told to call the office. I called the office and was told that the ...
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Comment on agent fees
The fees were higher than in some other places, but I thought perhaps the higher fees would mean better customer service, but I was very wrong.
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Jan 19, 2018
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George, thanks for this information. I shall find the email and call you.
Mike Jones Director. ...
Nov 10,2017
Nov 10,2017
1
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this helpful
Have never had a good expiernece with Belvoir. Firstly, we arranged an appointment to view a flat. We arrived 2 minutes after our scheduled appointment and were told by the flat owners they had gone because they didn't want to wait! No phone call to see ...
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Comment on agent fees
N/A
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Nov 13, 2017
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Unfortunately, I can find nothing to match the circumstances outlined in your first paragraph.
I am, however, aware of a recent situation which appears to be that to which you refer in your second paragraph.
You made an offer on a property we were selling, but the vendor did not wish us to stop marketing of the property until such time as your offer was "proceedable". Until such time as your own property was sold, you offer could not, therefore, be entertained. This is not at all unusua ...
Feb 25,2017
Feb 25,2017
1
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this helpful
this helpful
If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own!
In my experience they only worry about the customer ...
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Feb 27, 2017
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Dear "V K",
At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our contractu ...
Feb 23,2017
Feb 23,2017
0
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I had a viewing of a property through this agency once but did not like the property because of its size and location. We told them accordingly. After few days there was another property listed similar to that size but with lots of other positive ...
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Feb 23, 2017
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Dear Pr,
I am a director of Belvoir and the male member of staff with whom you spoke this morning. I apologise if anything I said offended you in any way; this was not my intention.
We always seek feedback from those who have viewed a property which it transpires they do not like, in order that we may try and direct them to an alternative property which is more suited to their needs. By examining in detail an applicant's requirements, we can save applicants the time and trouble of view ...
Mike
(2)
Tenant Fees
Overall Fees
£0 (inc. VAT), On CompletionTenant Charges
In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.
Before the tenancy starts
Holding Deposit: 1 week’s rent
Deposit: Usually 5 weeks' rent. 6 weeks' where the annual rent exceeds £50,000
During the tenancy
Payment for the late payment of rent. Interest at 3% over Bank of England base rate once rent is 14 days overdue.
Payment for a breach of the tenancy agreement up to the prescribed limit
During the tenancy if permitted and applicable
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax
Other permitted payments
Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in RG21 
Best Letting Agent in Basingstoke 
At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our contractual obligations. This has already been explained to you in response to your letter of complaint.
We lodge all our deposits with The Deposit Protection Service and occasionally, when required, we use their Alternative Dispute Resolution service. (ADR) On this occasion the ADR largely found in your favour and the vast majority of your deposit was returned to you.
In our formal response to your letter of complaint, we pointed out the fact that we are members of The Property Ombudsman and furnished you with details of how you may lodge a complaint with them. It is our understanding that they do not comment upon deposit deduction disputes since there are established methods for dealing with such issues. (In this case, The DPS ADR.)
If you remain unhappy with anything else, you are still free to contact The Property Ombudsman at 55 Milford St, Salisbury SP1 2BP