Thank you for your comments. I'm sorry to hear that you weren't happy with the fee or level of background checks that we carry out on prospective tenants. I understand that the referencing process can seem quite daunting, but it is necessary to reduce the risk to our landlords of entering into a tenancy with a tenant who may not be able to afford the rent or look after the property.

The detail that we go into is the reason why we have 0-1% rent arrears at any time in our management book. Our thoroughness is appreciated by most of our tenants, as it is also reflected in the standard of properties we take on, ensuring our tenants are safe and their money is protected. In fact in many of our reviews on this site written by tenants confirm that they feel our fees are reasonable for the customer service received.

Regarding your concerns about your check-in taking place at the office rather than at the property, I would like to reassure you that while we try to accommodate requests where possible, check-ins at the property are not necessary as an Inventory and Schedule of Condition is compiled immediately prior to the tenancy commencing, and the tenant has 3 days to sign agreement and return a copy to the Landlord. This is an indisputable document should there be a dispute over property condition at the end of the tenancy.

I hope this helps alleviate your concerns, but if I can be of any further assistance, please do not hesitate to get in touch on 01606 333742.