Absolutely fantastic service, all the staff were so helpful and made my 3rd year so amazing.

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• Experience: Would you recommend ? : No

We had nothing shy of a terrible experience working with them. We had our first issue even before we got inside the property on move in day. We were given a bills package, only for us to get to Nottingham, and we were given top up keys and we had to top up our meter while still having to pay the bills package. We were blindsided and told at the last minute.
1. Every bathroom had dried urine stains all around the toilets, sawdust all over the floors and paint stains. When we asked for it to be cleaned, it took them so long to get anything done, in the end one of our mums came and deep cleaned the bathrooms.
2. The windows were installed with no restrictors, causing them the swing open and be stuck. We were then told we were opening the windows wrong. There is only one way to open a window, how can you incorrectly open a window?
3. The door handles were falling off at least 3 of the doors due to inadequate screws being used.
4. We had no bins for the first few weeks.
5. The house had rats in it from before we moved in, due to a broken stair outside, when I raised concerns in the group chat with CL I was ignored bearing in mind, we moved in August 1st. When they finally came to close the holes, and lay rat traps (31/08), we were left with a dead rat under the kitchen sink until 10/09.
6. The floor was unlevelled causing tenants to trip and fall every time they walked through the corridor (this still has not been fixed since the floorboards were taken out)
7. The plumbing was ridiculous, room 1, was flooded, with sewage that was coming out of not only the toilet, but my shower as well, and it was left like that for 2 weeks, forcing me to stay somewhere else. They finally sent out two cleaners… they did nothing in the room except move my stuff around, then I had to wait for different cleaners to come and sort out the room.
After several complaints, I was compensated £40 after not having the room I was renting for a 2 weeks, baring in mind, one month's rent was £586.50, so I should've been compensated £293.25. When I complained that my room was inhabitable, CL said I could still sleep in there… in fact, look at the images and let me know if you could stay in a room like this. Then after this, CL had the audacity to say that the tenants had to pay for the damages, when in fact the maintenance man, told me and sent me a message saying that he cannot see what could've caused a blockage in the piping. When I bought this up to tell them I won't be paying for something I had nothing to do with, they still tried to insist that I would have to pay for it until I managed to get the maintenance man to speak to them.
9. Room 1, 2, 5 and 6 all had leaking showers and sinks.
Upon our many complaints, all of us were often ignored or given a half-assed response as to what they were going to do. At one point, we could not use the showers, or kitchen sink for few days due to plumbing issues. The staff at CL are unprofessional to ay the least. As part of our tenancy agreement, we are supposed to have 24 hours' notice before the landlord, or anyone the landlord is sending comes to the property. On SEVERAL occasions, this clause was broken, we had random men walking in and out of the house with no warning. At one point, 3 grown men moved into the house, and when we asked CL about why were weren't notified, they said they didn't know? How can you manage a property, and you never knew 3 men were moving into the house? I started doing nails in my bedroom to make extra money (Yes I did break a clause in my tenancy but really I didn't care anymore) and if you see how fast they were to let me know what I was doing was wrong, but when I called them out about their breaks in the clause I was ignored, and none of the 3 tenants that were left were acknowledged or even apologized to. There are other online testimonials of other students complaining about the same things that I have stated here in terms of messing you about because you're a student. So a warning to all the future students looking to rent from CL, run.

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• Experience: Would you recommend ? : No

Rented a house through them in Stoke for my family, a semi-detached 3 bed, upon viewing I have been told the garden will be cleaned and will be provided with grass seeds and a fence mesh as well as a back garden decking. Upon moving the heating didn't work, the garden was a mess, no back gate was installed, and the personnel was totally rude and unprofessional.
HEATING - Asked for a plumber, forgot about it, mentioned that they didn't think I needed it since I didn't insist on it. Andrew from the agency mentioned he will call me an hour before his arrival (plumber), didn't call, just advised the plumber could not enter the property because he could not access the key box (which he did access and left open just didn't flip the switch), we mentioned that our 2 yo is catching a cold and we will be moving to a hotel, they send someone in to pressure the system and we had the plumber in the second day, it said that it is because the installation has not been used in a while and that is why is not working properly, I keep chasing the agency , no sign of any other plumber yet ( we have a 2 yo in the house as well).
The garden is a mess and a danger for ourselves and the neighbors. We had goods were stolen from it (my daughter's garden toys), and we had to put all of our garden toys and furniture in storage. Chasing the agency for a date when the gate will be installed and the garden will be cleaned, but still no update, after last week they said the gate will be installed. Regarding the photo attached, I have no date or time as of which this will be done, so no agreement, just the verbal promise that eventually at some point "when the weather will be right" someone will come.
Apart from this, there are other smaller issues, such as the dishwasher is not working, the floors are not finished, the walls started cracking, the radiators having rust on them, and behind the radiator, there is still wallpaper that has not been removed from before "refurbishing". The drainage is not working properly, the shower water is running on the external walls, and the washing machine sewage is going straight into the garden. The boiler room(which is in the house) has not been even repainted)

If you can, please avoid!

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• Experience: Would you recommend ? : No

A woman of staff was stupidly rude on the phone, treating people like they're dumb and don't know anything instead of helping. I am paying rent and having a service that isn't helpful nor takes care of things. Terrible service.

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• Experience: Would you recommend ? : No

Rude...........I called up to ask for the owners contact email address to complaint.......the girl on the phone really didn't want me to have it, putting me on hold giving me 3 different email address and then.......telling me that I need to tell her what the problem is.

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No