0% sales valuation accuracy
0% sales fee satisfaction
67% lettings valuation accuracy
20% lettings fee satisfaction
Jan 11,2017
Jan 11,2017
5
people found
this helpful
this helpful
If you are a landlord, you should seek an agency with whom you can grow your business. JAC were useful as a one off, but, curiously, they don't seem to be interested in long term relationships. As a landlord, I sought Japanese tenants and thought JAC would fit the bill. They found a Japanese family before the London Olympics for my three bed flat in SW1 and they left a few months after the Olympics to return to Japan. The property was empty for some time after that as JAC struggled to find tenants. It wasn't on their usual patch. They weren't pro active in finding a solution and I only filled the property after I chased them and proposed broadening the search to include sharers. Eventually they found three sharers who were fine. JAC failed to renew the contract with the tenants at the end of year two, so I initiated the process myself. JAC realised their mistake and insisted on doing the paperwork (to get their fee for year 3), which again was fine by me, but they failed to complete any paperwork on time. As a landlord, being left with tenants but no contract and no landlord insurance would leave me in a very dangerous situation. Unfortunately the staff member at JACS handling this lied a number of times (I'm sending the contract this afternoon etc.) and failed to act on simple requests (Please take out ABC Landlord Insurance policy on my behalf etc.) but eventually I was able to get someone senior to intervene and JAC released me from my contractual obligation to use them at the 11th hour. I sorted out contract, inventory and insurance myself. It isn't difficult and I was able to do it in 48 hrs. Luckily I had established a very good personal relationship with the tenant (I had decided been managing the flat myself for the previous year after some JAC disasters) so there were no problems despite there not having been a contract in place for two weeks. Property management isn't brain surgery, but JAC Strattons are sure to make it seem as complicated. Avoid.
Comment on agent fees
Similar to that of other agencies.
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Latest Reviews
20th Sep 2017
reviewed by 'Are'
11th Jan 2017
reviewed by 'Mark'
24th Jun 2016
reviewed by 'Mr'
15th Oct 2015
reviewed by 'Sue'
1st Jul 2014
reviewed by 'Landlord'
Opening Hours
Address
JAC Strattons
318-320 Regents Park Road
Finchley,London
Greater London
N3 2LN
02083 495077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £320,000 | £320,000 |
| Lettings | 67% | 20% | £1,500 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Sep 20,2017
Sep 20,2017
5
people found
this helpful
this helpful
You've been warned, do NOT use JAC. As a landlord, they do not want to know you the minute you sign the tenancy agreement. Blatant overcharging on the first bill, ignore complaint emails even when head offfice is alerted and generally rude letting manager Akemi. ...
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Comment on agent fees
Lots of surprise extras, will not honour verbal or written promises made before tenancy agreements are signed. Do not trust.
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Jan 11,2017
Jan 11,2017
5
people found
this helpful
this helpful
If you are a landlord, you should seek an agency with whom you can grow your business. JAC were useful as a one off, but, curiously, they don't seem to be interested in long term relationships. As a landlord, I sought Japanese tenants and thought ...
read full review
read full review
Comment on agent fees
Similar to that of other agencies.
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Jul 12,2016
Jul 12,2016
2
people found
this helpful
this helpful
Roberto proved to be extremely helpful with the entire process of me purchasing my property (via JAc Strattons Finchley Central) from start to finish. His knowledge of the local property market proved to be very useful, and with his assistance I felt confident throughout the ...
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Jun 24,2016
Jun 24,2016
1
people found
this helpful
this helpful
Adam Pryor was very professional ,and very helpful , when any thing goes wrong, he will always sort out the problem quickly and efficiently...
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Oct 15,2015
Oct 15,2015
12
people found
this helpful
this helpful
I viewed a flat with this company in Lichfield Grove N3 and made an offer just below the asking price after having my builder friend have a look at it for me. I was told that there was a higher offer so I increased my ...
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Jul 01,2014
Jul 01,2014
6
people found
this helpful
this helpful
I will never use this agency again. The office manager has been insulting and rude and uncooperative on a number of occasions, both to myself and to my tenant. I cannot work with people who are this unprofessional!...
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What agent could do to change your mind?
Replace their Office Manager in FinchleyAttached Filesnbsp;
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Jul 07, 2014
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(2)
Dear Mr Landlord
Thank you very much for your review and first of all I am sincerely sorry for that you did not have pleasant experience with us.
Although I can have reasonable guess who left this review, we are unable to identify 100% what exactly happened to your case without your name and property details. Therefore could you kindly contact my e-mail so that we can discuss further to resolve your complaint? Whatever happened, I swear, from my 25 years experience serving to thousands of our ...
Jan 13,2014
Jan 13,2014
6
people found
this helpful
this helpful
I recently had the misfortune of talking to Kerry Kane from Jac Strattons having seen a property I was interested in renting which was advertised in the window of the estate agents. His lack of social skills were astounding, let alone his lack of professionalism. ...
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Dec 16,2013
Dec 16,2013
5
people found
this helpful
this helpful
I really dont understand! How unproffational they are. They are lazy and don't know how to do there job on above this well anoyed !!...
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What agent could do to change your mind?
Get the profational staff please.....!Attached Filesnbsp;
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Oct 04,2013
Oct 04,2013
6
people found
this helpful
this helpful
I had a terrible experience with them, not only the agent himself had severe issues:
- Being late to viewings (up to 40 mins)
- Scheduling viewings and having no key for the property
- Inability to understand the terms of the offer on the table ...
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What agent could do to change your mind?
Provide services in a professional manner, demonstrating thourough understanding of all aspects of their bussiness and finding viable solutions.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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