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London, N3
1.9/5, 9 Reviews
22% Recommended
0% sales valuation accuracy
67% letting valuation accuracy
20% sales fee satisfaction
20% letting fee satisfaction
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"If you are a landlord, you..."
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1 Star Review
By : 'Mark'
Services : Letting(As a Owner)
Rent PCM : £2600
Would you recommend ? : No
Postcode : SW1V
11 Jan 2017
People found this helpful5
If you are a landlord, you should seek an agency with whom you can grow your business. JAC were useful as a one off, but, curiously, they don't seem to be interested in long term relationships. As a landlord, I sought Japanese tenants and thought JAC would fit the bill. They found a Japanese family before the London Olympics for my three bed flat in SW1 and they left a few months after the Olympics to return to Japan. The property was empty for some time after that as JAC struggled to find tenants. It wasn't on their usual patch. They weren't pro active in finding a solution and I only filled the property after I chased them and proposed broadening the search to include sharers. Eventually they found three sharers who were fine. JAC failed to renew the contract with the tenants at the end of year two, so I initiated the process myself. JAC realised their mistake and insisted on doing the paperwork (to get their fee for year 3), which again was fine by me, but they failed to complete any paperwork on time. As a landlord, being left with tenants but no contract and no landlord insurance would leave me in a very dangerous situation. Unfortunately the staff member at JACS handling this lied a number of times (I'm sending the contract this afternoon etc.) and failed to act on simple requests (Please take out ABC Landlord Insurance policy on my behalf etc.) but eventually I was able to get someone senior to intervene and JAC released me from my contractual obligation to use them at the 11th hour. I sorted out contract, inventory and insurance myself. It isn't difficult and I was able to do it in 48 hrs. Luckily I had established a very good personal relationship with the tenant (I had decided been managing the flat myself for the previous year after some JAC disasters) so there were no problems despite there not having been a contract in place for two weeks. Property management isn't brain surgery, but JAC Strattons are sure to make it seem as complicated. Avoid.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 20% | £320,000 | £320,000 |
| Lettings | 67% | 20% | £1,500 | £4,000 |
Address
JAC Strattons
318-320 Regents Park Road, London, Greater London
N3 2LN
02083 495077
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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JAC Strattons Branches (View All 6)
You've been warned, do NOT ...
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1 Star Review
Akemi
By : 'Are'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : N127
20 Sept 2017
People found this helpful5
You've been warned, do NOT use JAC. As a landlord, they do not want to know you the minute you sign the tenancy agreement. Blatant overcharging on the first bill, ignore complaint emails even when head offfice is alerted and generally rude letting manager Akemi. They may well find Japanese... Read Full Review
Comments on Agent Fees
Lots of surprise extras, will not honour verbal or written promises made before tenancy agreements are signed. Do not trust.
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Are your parents proud of you JAC staff? said about JAC Strattons
Services : Letting( As a Owner )Date: 19th Sep 2017
You've been warned, do NOT use JAC. As a landlord, they do not want to know you the minute you sign the tenancy agreement. Blatant overcharging on the first bill, ignore complaint emails even when head offfice is alerted and generally rude letting manager Akemi. They may well find Japanese tenants but their promise to translate and act as a go between if the tenants have an issue or need to get in touch is false. The tenants know extremely limited English and I know zero Japanese so we are now struggling to understand each other having been fobbed off by the Finchley Central branch of JAC. I will never use them again even if they offer 0% fees, cowboy firm.
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If you are a landlord, you ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : No
Postcode : SW1V
11 Jan 2017
People found this helpful5
If you are a landlord, you should seek an agency with whom you can grow your business. JAC were useful as a one off, but, curiously, they don't seem to be interested in long term relationships. As a landlord, I sought Japanese tenants and thought JAC would fit the bill. They found a Japanese... Read Full Review
Comments on Agent Fees
Similar to that of other agencies.
Comments (0)Was this helpful?:
Mark Landlord said about JAC Strattons
Services : Letting( As a Owner )Date: 11th Jan 2017
If you are a landlord, you should seek an agency with whom you can grow your business. JAC were useful as a one off, but, curiously, they don't seem to be interested in long term relationships. As a landlord, I sought Japanese tenants and thought JAC would fit the bill. They found a Japanese family before the London Olympics for my three bed flat in SW1 and they left a few months after the Olympics to return to Japan. The property was empty for some time after that as JAC struggled to find tenants. It wasn't on their usual patch. They weren't pro active in finding a solution and I only filled the property after I chased them and proposed broadening the search to include sharers. Eventually they found three sharers who were fine. JAC failed to renew the contract with the tenants at the end of year two, so I initiated the process myself. JAC realised their mistake and insisted on doing the paperwork (to get their fee for year 3), which again was fine by me, but they failed to complete any paperwork on time. As a landlord, being left with tenants but no contract and no landlord insurance would leave me in a very dangerous situation. Unfortunately the staff member at JACS handling this lied a number of times (I'm sending the contract this afternoon etc.) and failed to act on simple requests (Please take out ABC Landlord Insurance policy on my behalf etc.) but eventually I was able to get someone senior to intervene and JAC released me from my contractual obligation to use them at the 11th hour. I sorted out contract, inventory and insurance myself. It isn't difficult and I was able to do it in 48 hrs. Luckily I had established a very good personal relationship with the tenant (I had decided been managing the flat myself for the previous year after some JAC disasters) so there were no problems despite there not having been a contract in place for two weeks. Property management isn't brain surgery, but JAC Strattons are sure to make it seem as complicated. Avoid.
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Roberto proved to be ...
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5 Star Review
Roberto
By : 'Vas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N12
12 Jul 2016
People found this helpful2
Roberto proved to be extremely helpful with the entire process of me purchasing my property (via JAc Strattons Finchley Central) from start to finish. His knowledge of the local property market proved to be very useful, and with his assistance I felt confident throughout the entire process. He also ... Read Full Review
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Vas A said about JAC Strattons
Services : Letting( As a Owner )Date: 11th Jul 2016
Roberto proved to be extremely helpful with the entire process of me purchasing my property (via JAc Strattons Finchley Central) from start to finish. His knowledge of the local property market proved to be very useful, and with his assistance I felt confident throughout the entire process. He also proved to be responsive throoughout the day, and even prepared analytical material on similar property and prices. This research led me to grasp a greater understanding of the market as a whole and provided me with the confidence that I needed to execute the deal.
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Adam Pryor was very ...
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5 Star Review
By : 'Mr'
Services : Letting( Property Management )
Rent PCM : £1919
Would you recommend ? : Yes
Postcode : N12
24 Jun 2016
People found this helpful1
Adam Pryor was very professional ,and very helpful , when any thing goes wrong, he will always sort out the problem quickly and... Read Full Review
What agent could do to change your mind?
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Mr Charles said about JAC Strattons
Services : Letting( Property Management )Date: 23rd Jun 2016
Adam Pryor was very professional ,and very helpful , when any thing goes wrong, he will always sort out the problem quickly and efficiently
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I viewed a flat with this ...
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1 Star Review
By : 'Sue'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £320000
Would you recommend ? : No
Postcode : N3
15 Oct 2015
People found this helpful12
I viewed a flat with this company in Lichfield Grove N3 and made an offer just below the asking price after having my builder friend have a look at it for me. I was told that there was a higher offer so I increased my offer to the asking price. Again I was told there was a higher offer still, at... Read Full Review
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Sue N said about JAC Strattons
Services : Sales( Prospective Vendor/Buyer )Date: 14th Oct 2015
I viewed a flat with this company in Lichfield Grove N3 and made an offer just below the asking price after having my builder friend have a look at it for me. I was told that there was a higher offer so I increased my offer to the asking price. Again I was told there was a higher offer still, at this point i had a feeling Roberto was not submitting my offer to the owner in favor of other bids so I again increased my offer above asking price and this time I also dropped a copy of the offer to the owner who lived at the flat. I now learnt that none of my offers were submitted to the owner and the flat was sold below asking price by Roberto. The owner was not happy with this finding either as he called me but was too late to do anything as he was to far involved with the other buyer and was locked in a chain. I HAVE REPORTED JAC STRATTONS AND ROBERTO SARABY TO PROPERTY REDRESS SCHEME for with holding offers and improper conduct.
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I will never use this agency ...
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1 Star Review
Akemi
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £4000
Would you recommend ? : No
Postcode : N20
1 Jul 2014
People found this helpful6
I will never use this agency again. The office manager has been insulting and rude and uncooperative on a number of occasions, both to myself and to my tenant. I cannot work with people who are this... Read Full Review
What agent could do to change your mind?
Replace their Office Manager in Finchley
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Landlord said about JAC Strattons
Services : Letting( As a Owner )Date: 30th Jun 2014
I will never use this agency again. The office manager has been insulting and rude and uncooperative on a number of occasions, both to myself and to my tenant. I cannot work with people who are this unprofessional!
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By : duncan kahn
3 Jul 2014Please contact me i have been abused by the managers in the office . ...
I recently had the misfortune ...
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1 Star Review
By : 'disappointed'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W5
13 Jan 2014
People found this helpful6
I recently had the misfortune of talking to Kerry Kane from Jac Strattons having seen a property I was interested in renting which was advertised in the window of the estate agents. His lack of social skills were astounding, let alone his lack of professionalism. He was completely uninterested in... Read Full Review
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disappointed said about JAC Strattons
Services : Letting( As a Prospective Landlord/Tenant )Date: 13th Jan 2014
I recently had the misfortune of talking to Kerry Kane from Jac Strattons having seen a property I was interested in renting which was advertised in the window of the estate agents. His lack of social skills were astounding, let alone his lack of professionalism. He was completely uninterested in showing us the property, vaguely pointing to a chair nearby when we asked if we could sit down and flicking quickly through the photos on his computer like a stroppy teenager. When we suggested to him that he take our details, he was so busy looking behind me at the people coming into the shop rather than listening to what I was saying I had to tell him everything repeatedly. He wrote down that our budget was £11,500 a month, which he obviously didn't realise was pretty unlikely for an average couple, and rudely screwed up his face when I told him my profession, because he didn't understand what it was. He even somehow managed to turn his nose up at my phone number! A very unpleasant experience and some of the worst customer service I've ever come across.
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I really dont understand! ...
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1 Star Review
By : 'V'
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : NW6
16 Dec 2013
People found this helpful5
I really dont understand! How unproffational they are. They are lazy and don't know how to do there job on above this well anoyed... Read Full Review
What agent could do to change your mind?
Get the profational staff please.....!
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V patel said about JAC Strattons
Services : Letting( Accounts )Date: 16th Dec 2013
I really dont understand! How unproffational they are. They are lazy and don't know how to do there job on above this well anoyed !!
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I had a terrible experience ...
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1 Star Review
Sean
By : 'Godboss'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NW1
4 Oct 2013
People found this helpful6
I had a terrible experience with them, not only the agent himself had severe issues: - Being late to viewings (up to 40 mins) - Scheduling viewings and having no key for the property - Inability to understand the terms of the offer on the table and the limits that were established in terms of ... Read Full Review
What agent could do to change your mind?
Provide services in a professional manner, demonstrating thourough understanding of all aspects of their bussiness and finding viable solutions.
Comments (0)I had a terrible experience with them, not only the agent himself had severe issues:
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Godboss said about JAC Strattons
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Oct 2013
I had a terrible experience with them, not only the agent himself had severe issues:
- Being late to viewings (up to 40 mins)
- Scheduling viewings and having no key for the property
- Inability to understand the terms of the offer on the table and the limits that were established in terms of future negotiation
- Inability to understand the referencing process and what was going wrong
But their reference agency messed up the whole process, referencing alone took 2 weeks, and in the end they seemed unable to understand their own business having my own accountants to explain to them what they should be looking for.
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