100% sales valuation accuracy
100% sales fee satisfaction
Dec 15,2016
Dec 15,2016
11
people found
this helpful
this helpful
My experience of Rendall and Rittner ( rendallandrittner.co.uk ) the Management company for One Osnaburgh st, London, NW1 3DE
A number of leaseholders came forward to report a concierge had been using keys to access their apartments without their permission. The same concierge was also suspected of intercepting and opening parcels to check for valuables as partially opened packages were reported during his shifts. There were also a large number of other allegations against him, including violent criminal offenses
After a brief investigation, the staff member in question was suspended, he instructed a solicitor to threaten Rendell and Ritner with litigation and they made a decision to keep him as they were worried that because they didn't have any evidence they would lose at an employment tribunal. They also became aware that the staff member had previously been sacked for same reasons and successfully sued his previous employer. It looks like this is his business model is to work as a concierge steal from his residents, get sacked and then attempt to sue for unfair dismissal. In contrast, the other two concierges that work in this building are extremely professional.
Unfortunately, because of Rendell and Rittners fear of legal proceedings the residents have to continue living with a career criminal who is there to steal from them. Its ridiculous that Rendell and Rittner value that their HR policies & fear of fairly trivial legal proceedings over the safety & security of their leaseholders. My reason for writing this is because we have been left with no other options, after exhausting every other avenue our only options are to complain publicly, complain to the freeholder, write to every leaseholder (on the land registry) and begin the time-consuming process of replacing Rendall & Ritner.
A number of leaseholders came forward to report a concierge had been using keys to access their apartments without their permission. The same concierge was also suspected of intercepting and opening parcels to check for valuables as partially opened packages were reported during his shifts. There were also a large number of other allegations against him, including violent criminal offenses
After a brief investigation, the staff member in question was suspended, he instructed a solicitor to threaten Rendell and Ritner with litigation and they made a decision to keep him as they were worried that because they didn't have any evidence they would lose at an employment tribunal. They also became aware that the staff member had previously been sacked for same reasons and successfully sued his previous employer. It looks like this is his business model is to work as a concierge steal from his residents, get sacked and then attempt to sue for unfair dismissal. In contrast, the other two concierges that work in this building are extremely professional.
Unfortunately, because of Rendell and Rittners fear of legal proceedings the residents have to continue living with a career criminal who is there to steal from them. Its ridiculous that Rendell and Rittner value that their HR policies & fear of fairly trivial legal proceedings over the safety & security of their leaseholders. My reason for writing this is because we have been left with no other options, after exhausting every other avenue our only options are to complain publicly, complain to the freeholder, write to every leaseholder (on the land registry) and begin the time-consuming process of replacing Rendall & Ritner.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Mar 2022
reviewed by 'Eugenia'
25th Dec 2020
reviewed by 'Giuseppe'
6th Sep 2018
reviewed by 'Donna'
27th Aug 2018
reviewed by 'Ms'
Opening Hours
Address
Dexters
123 Wapping High Street
Wapping,London
Greater London
E1W 3NQ
020 7650 5350, 020 7650 5351
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £460,000 | £460,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 3 | 1 | 0 | 1 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 08,2022
Mar 08,2022
0
people found
this helpful
this helpful
I wanted to give a shoutout to Aliah and Alex. They were kind, professional, and incredibly helpful - really went the extra mile to assist us....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 30, 2022
View all comments
(1)
Dear Eugenia, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team ...
Apr 27,2021
Apr 27,2021
0
people found
this helpful
this helpful
Unfortunately Dexters let down their profession with typical sales tactics which put us off putting in an offer, only to then find the property still up and vacant 2 months later.
They gave us incorrect information about important aspects of what was in the property which ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Dec 25,2020
Dec 25,2020
2
people found
this helpful
this helpful
THEY ARE DANGEROUS, AVOID!! Nathan (the agent) widthdrew the offer 2 weeks before the move in, during Christmas holiday in a middle of a pandemic, without offering any type of solution or support. They just don't give a shit, instead Nathan started shouting on the phone ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22, 2021
View all comments
(1)
Dear Giuseppe, I am concerned to read your review and have brought this to the attention of the Director for the office and we will be in touch. Kind regards, Sarah Tranter ...
Jul 23,2020
Jul 23,2020
0
people found
this helpful
this helpful
Very professional 10/10. Holly was I great very helpful and communicated 100% throughout. Lovley young lady won't hesitate to use them again. Great job, thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2018
Sep 06,2018
0
people found
this helpful
this helpful
Just wanted to say a massive thank you to Adam guiding me through my purchase and all his advice was invaluable....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27,2018
Aug 27,2018
0
people found
this helpful
this helpful
I've been living in Wapping for many years and I've come across a fair share of Estate Agents but none like Dexters. I found them all very pleasant, honest, professional & very accommodating. Adam Camplin was very patient and diligent in his work.
If anyone is ...
read full review
read full review
Comment on agent fees
I think that they are very reasonable
Was this helpful?
Yes
Yes
Sep 03, 2018
View all comments
(1)
Dear Ms Luck,
We are delighted to read that our Wapping Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 19,2018
Apr 19,2018
5
people found
this helpful
this helpful
In a building managed by R&R, due to major issue, a temporary generator was placed to supply heating in front of my flat. It was making noise and creating fumes so I couldn't sleep, and I am pregnant. I got in touch with one ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Jan 06,2018
Jan 06,2018
8
people found
this helpful
this helpful
The most appalling company I've ever encountered - avoid at all costs! Rendall & Rittner charge an extortionate management fee and to me as a resident have offered no value whatsoever. They don't respond to phone calls or emails or make contact when they say they ...
read full review
read full review
Comment on agent fees
Extortionate for zero value.
Was this helpful?
Yes
Yes
Feb 26,2017
Feb 26,2017
16
people found
this helpful
this helpful
Rendall & Rittner are an absolute disgrace. They have no interest in residents' wishes whatsoever - their own needs come first and then their paymaster Berkeley Homes. The Rendall & Rittner complaints policy is a self-serving joke and they have even censored notes from residents' meetings (2 a ...
read full review
read full review
Comment on agent fees
outrageous - 7% increase this year (2017/18) when inflation has been well below 2 % for many years.
Was this helpful?
Yes
Yes
Dec 15,2016
Dec 15,2016
11
people found
this helpful
this helpful
My experience of Rendall and Rittner ( rendallandrittner.co.uk ) the Management company for One Osnaburgh st, London, NW1 3DE
A number of leaseholders came forward to report a concierge had been using keys to access their apartments without their permission. The same concierge was also ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 26,2016
Mar 26,2016
12
people found
this helpful
this helpful
Rendall & Rittner managed our building for 3 years. They were appointed via the LVT, they were to obtain 6 years accounts from the landlord to give to lessees. They did not also they failed to provide their accounts. The works carried out were shoddy many never finished ...
read full review
read full review
What agent could do to change your mind?
HIGHAttached Filesnbsp;
Comment on agent fees
HIGH
Was this helpful?
Yes
Yes
Sep 16,2015
Sep 16,2015
7
people found
this helpful
this helpful
Extremely rude and provide only minimal service. Ignored requests to clean mildew buildup, saying it was common in London apartments. Made threats over using deposit to pay last month rent, even though Apartment was vacated and inspected. Did some sort of fake request for damage, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2012
Jun 08,2012
6
people found
this helpful
this helpful
For over 5 months now, they are owing me rent and have refused to contact me with no explanation...
read full review
read full review
What agent could do to change your mind?
They should at least repond to my phone calls or email request fro an explanation.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Available upon request
Last updated at 9:28 AM 28/03/2016 by Robert Scullion-Smith
