0% sales valuation accuracy
0% sales fee satisfaction
Nov 11,2016
Nov 11,2016
7
people found
this helpful
this helpful
I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things moving and I thought that if I accepted their legal agents Martin Tolhurst (AVOID) and the life/Mortgage insurance Legal and General. (AVOID)
So first to make contact was Tolhurst solicitors an absolute nightmare to deal with email and after email then they wanted me to travel over an hour to their offices to produce a document that I had produced via email. Attention to detail is extremely poor for a solicitors. How they manage to do conveyancing I don't know.
Then Legal and general called me saying that I needed to attend Harley st clinic for a 1 hr medical when I refused I was told the doctor would attend the house I reluctantly agreed.
Then having spoke with many people they said just go on line to find insurance which we did and cancelled my NASA space program medical asking them to cancelled the Harley st doctor which they said they would. A few days later at 1930hrs the Harley St doc arrived at the house.... You just couldn't make it up.
By this time all had gone very Q with regards to our application for our mortgage we were using Mr Andrew S as an advisor we never received updates so I had to go in to speak with him and tell him that we had heard that the surveyor had been told that we had back out of the sale. He could not provide an acceptable answer and Lee the manager was no better. I phoned many times but I was unable to speak with Andrew or Manager Lee No call backs from them. I emailed Andrew re a number of issues No reply.
Eventually ward and Partners contacted my wife to tell her the sale had fallen though vis the vendor. But they said they would do every thing to find something else (Which they failed to do) It took Andrew a week to get hold of Andrew he made an appointment for me to review the situation. I arrived on time to be told he was running late by 10 mins acceptable I guess. 35 minutes later still no Andrew so that was it. I went else where. I sacked the lot of them Ward and Partners, Martin Tolhurst and Legal & General all incompetent in my view.
We have since found a new advisor and within 1 week had our mortgage secured and new solicitors are very quick it has shown us how V incompetent the other actually were. All that I ever wanted was a competent reliable service with good communications regular updates. Sadly that never happen.
I hate complaining it takes up so much time and is so very negative but unfortunately I could not see or find any positive, oh except Andrew was very proud that he answered my email and within 17 minutes when I announced I no longer wanted his services. I was then sent several waffling emails excuse after excuse.
And the ironic thing about all this was that upon speaking with friends a lot of them would say oh I could of told you to stay away from Wards and not to use their advisor. Now they tell me. Very disappointed and surprised they still trade, they deserve NO stars in my book.
So first to make contact was Tolhurst solicitors an absolute nightmare to deal with email and after email then they wanted me to travel over an hour to their offices to produce a document that I had produced via email. Attention to detail is extremely poor for a solicitors. How they manage to do conveyancing I don't know.
Then Legal and general called me saying that I needed to attend Harley st clinic for a 1 hr medical when I refused I was told the doctor would attend the house I reluctantly agreed.
Then having spoke with many people they said just go on line to find insurance which we did and cancelled my NASA space program medical asking them to cancelled the Harley st doctor which they said they would. A few days later at 1930hrs the Harley St doc arrived at the house.... You just couldn't make it up.
By this time all had gone very Q with regards to our application for our mortgage we were using Mr Andrew S as an advisor we never received updates so I had to go in to speak with him and tell him that we had heard that the surveyor had been told that we had back out of the sale. He could not provide an acceptable answer and Lee the manager was no better. I phoned many times but I was unable to speak with Andrew or Manager Lee No call backs from them. I emailed Andrew re a number of issues No reply.
Eventually ward and Partners contacted my wife to tell her the sale had fallen though vis the vendor. But they said they would do every thing to find something else (Which they failed to do) It took Andrew a week to get hold of Andrew he made an appointment for me to review the situation. I arrived on time to be told he was running late by 10 mins acceptable I guess. 35 minutes later still no Andrew so that was it. I went else where. I sacked the lot of them Ward and Partners, Martin Tolhurst and Legal & General all incompetent in my view.
We have since found a new advisor and within 1 week had our mortgage secured and new solicitors are very quick it has shown us how V incompetent the other actually were. All that I ever wanted was a competent reliable service with good communications regular updates. Sadly that never happen.
I hate complaining it takes up so much time and is so very negative but unfortunately I could not see or find any positive, oh except Andrew was very proud that he answered my email and within 17 minutes when I announced I no longer wanted his services. I was then sent several waffling emails excuse after excuse.
And the ironic thing about all this was that upon speaking with friends a lot of them would say oh I could of told you to stay away from Wards and not to use their advisor. Now they tell me. Very disappointed and surprised they still trade, they deserve NO stars in my book.
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Latest Reviews
11th Nov 2016
reviewed by 'Jacko'
2nd Dec 2013
reviewed by 'ljrb'
12th Nov 2013
reviewed by 'Sally'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £205,000 | £205,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 8 | 2 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 11,2016
Nov 11,2016
7
people found
this helpful
this helpful
I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things ...
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Dec 02,2013
Dec 02,2013
0
people found
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this helpful
We moved to Deal last week after a particularly stressful few weeks in which we had had to do most of the work in progressing the whole moving progress. Both our selling agent and our solicitor only ever reacted when we phoned, emailed or presented ...
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Nov 22,2013
Nov 22,2013
0
people found
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Matt has been exceptionally helpful throughout the process. Unfortunately the first chalet we were hoping to purchase fell through as the vendor pulled out three days before the exchange took place. However Matt very quickly arranged for us to view some others which were for ...
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Nov 12,2013
Nov 12,2013
0
people found
this helpful
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I registered electronically but Ward followed this up promptly with a phone call when Hayley established what type of property I was looking for rather than just using a tickbox. They were proactive- I received regular calls as well as emails. Hayley and Danny were ...
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Sep 02,2013
Sep 02,2013
1
people found
this helpful
this helpful
While undertaking a fairly lengthy search for the right property in Deal, Matthew was unfailingly helpful and accommodating in arranging viewings etc. He was very likeable, friendly, honest and professional in his approach - demonstrated by such actions as always phoning when he said he ...
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Apr 24,2013
Apr 24,2013
0
people found
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I was particularly pleased with Demi Crick. She co-ordinated the sale with friendly professionalism and negotiated well between myself and the vendor, during a difficult time (me awaiting Grant of Probate and bad survey/damp report - the vendor living overseas).
Demi didn't fail to ...
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Apr 16,2013
Apr 16,2013
2
people found
this helpful
this helpful
Bought a property though Wards of deal after a bad experience with the Dover branch . From the outset poor communication. I sensed that after 4 weeks with no news that there was a problem with our purchase ( The owners of the property I was purchasing were ...
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What agent could do to change your mind?
Communication Honesty FairnessAttached Filesnbsp;
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Feb 22,2013
Feb 22,2013
0
people found
this helpful
this helpful
Matthew was very enthusiastic and informative. He was eager to help with our queries and met with us at the appointed time. Nothing was too much trouble and answered our questions in a professional manner. Keeping us up to date by text and phone....
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Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...
Jan 15,2013
Jan 15,2013
0
people found
this helpful
this helpful
I saw a house for sale through Ward and Partners in Deal in November 2012 and now own it (January 2013). Aimee showed me around the property and was very helpful and supportive throughout the whole purchasing process. Nothing was ever too much trouble and I was ...
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Nov 11,2012
Nov 11,2012
2
people found
this helpful
this helpful
Aimee was fantastic throughout and is still working with us to help support us as a couple to get through the stress and strains of moving. Aimee has been available to us when we are concerned or anxious and listens to our needs without judging. ...
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Oct 01,2012
Oct 01,2012
19
people found
this helpful
this helpful
It took a long time to eventually effect a satisfactory sale in a very difficult marketing time. Wards never lost their enthusiasm and were continually thinking up fresh marketing methods. The staff were friendly and helpful and carried out all viewings on our behalf. The ...
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Aug 31,2012
Aug 31,2012
16
people found
this helpful
this helpful
They seem to very quickly establish an accurate assessment of what sort of property we had in mind and were able to make the most use of our time in Deal.
You get the feeling that they really know and are interested in the properties ...
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“Professional,efficient and always available when further information was required. ......”
Aug 31,2012
Aug 31,2012
16
people found
this helpful
this helpful
Professional,efficient and always available when further information was required. A friendly service and always, as indicated, thoroughly professional.No hesitation in recommending this office to anyone.
Therefore highest marks possible for Aimee....
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Aug 24,2012
Aug 24,2012
0
people found
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this helpful
I have been searching to purchase a house in Deal and used the Deal office of Ward. Although I eventually brought another house through a different Agent, the Deal office were extremely helpful, both with prospective properties, telephone appointments and actually showing me around potential ...
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