100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
80% lettings fee satisfaction
Oct 28,2016
Oct 28,2016
2
people found
this helpful
this helpful
Totally incompetent. I had a property to let out in Bromley, I decided to use ADM's ‘full management service' (management used in the loosest of terms) which turned out to be a huge regret. I had no end of problems with bad tenants (obviously references were not checked), very poor management of repairs, appalling communication etc…
The staff turnover at ADM was incredible, I must have had at least six different property managers in a two year period, out of that only one person was decent, the rest – utterly uselless.
As an example, they let one set of tenants leave who had not paid the last month's rent, another tenant left taking half of the contents of the kitchen (it was a furnished flat) and also allowed another set of tenants to have a big dog when no pets were allowed. ADM completely missed this, I found pictures of said dog sprawled all over the white sofa which came with the furnished flat on Facebook! If I could find out they had a dog that easily all the way from living in Asia, how did they miss it if they were inspecting the property as they claimed?
There were also a few issues such as kitchen flood, it took ADM over four working days to get the issue looked at by workmen and resolved – my tenants were suitably unimpressed as you can imagine.
Separately, another set of tenants had a list of small repairs that they wanted looking at, they gave this list to ADM several times but ADM did nothing, I knew nothing about this until I received a letter from Bromley Council informing me and telling in pretty stern words that the repairs must be resolved in ‘x' amount of time or I would be in court and face fines!!! I lived half way around the world at this time, I paid ADM to manage this kind of thing for me, in fact, they should have had the flat in good working order and not even let a list build up.
The worst was to come when eventually decided to sell the property, stupidly I thought I'd use ADM (massive error) as it might be easier to use the same agent.
They arranged several open days and we had dozens of people through – no offers – which I thought was strange as it was a beautiful period property. After months of this, I decided to use another agent as well and have both working on the marketing. As soon as ADM found out about this they got extremely hostile, they told me is an extremely rude manner that I could use ADM only or nothing, in other words they weren't willing to share the marketing with another agent. When the other agent went to ADMs office to collect a spare set of keys, the ADM agent told them you will never sell that place, it's got serious structural issues' which was completely untrue!
That was the final straw - I told ADM their services were no longer required and I decided to use a fantastic agent (Orange Square) instead after being recommended by a friend. When the agent went into the property for an initial look around , he told me that the place had clearly not been looked after by past tenants at all, the whole place needed redecorating, things had been damaged and pulled off the walls etc… How could ADM not tell me this and allow tenants to check out leaving the place in a state and THEN try and sell it looking like that?! It absolutely beggars belief
Terrible service for a ridiculous ‘management' fee
AVOID
The staff turnover at ADM was incredible, I must have had at least six different property managers in a two year period, out of that only one person was decent, the rest – utterly uselless.
As an example, they let one set of tenants leave who had not paid the last month's rent, another tenant left taking half of the contents of the kitchen (it was a furnished flat) and also allowed another set of tenants to have a big dog when no pets were allowed. ADM completely missed this, I found pictures of said dog sprawled all over the white sofa which came with the furnished flat on Facebook! If I could find out they had a dog that easily all the way from living in Asia, how did they miss it if they were inspecting the property as they claimed?
There were also a few issues such as kitchen flood, it took ADM over four working days to get the issue looked at by workmen and resolved – my tenants were suitably unimpressed as you can imagine.
Separately, another set of tenants had a list of small repairs that they wanted looking at, they gave this list to ADM several times but ADM did nothing, I knew nothing about this until I received a letter from Bromley Council informing me and telling in pretty stern words that the repairs must be resolved in ‘x' amount of time or I would be in court and face fines!!! I lived half way around the world at this time, I paid ADM to manage this kind of thing for me, in fact, they should have had the flat in good working order and not even let a list build up.
The worst was to come when eventually decided to sell the property, stupidly I thought I'd use ADM (massive error) as it might be easier to use the same agent.
They arranged several open days and we had dozens of people through – no offers – which I thought was strange as it was a beautiful period property. After months of this, I decided to use another agent as well and have both working on the marketing. As soon as ADM found out about this they got extremely hostile, they told me is an extremely rude manner that I could use ADM only or nothing, in other words they weren't willing to share the marketing with another agent. When the other agent went to ADMs office to collect a spare set of keys, the ADM agent told them you will never sell that place, it's got serious structural issues' which was completely untrue!
That was the final straw - I told ADM their services were no longer required and I decided to use a fantastic agent (Orange Square) instead after being recommended by a friend. When the agent went into the property for an initial look around , he told me that the place had clearly not been looked after by past tenants at all, the whole place needed redecorating, things had been damaged and pulled off the walls etc… How could ADM not tell me this and allow tenants to check out leaving the place in a state and THEN try and sell it looking like that?! It absolutely beggars belief
Terrible service for a ridiculous ‘management' fee
AVOID
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Terrible service for a ridiculous ‘management’ fee
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Latest Reviews
13th Sep 2024
reviewed by 'Rachel'
2nd Nov 2023
reviewed by 'Greg Corbett'
5th Oct 2023
reviewed by 'Angry and disappointed tenant.'
31st Aug 2023
reviewed by 'Joan E Head'
2nd Aug 2023
reviewed by 'Ramesh'
Opening Hours
Address
Alan De Maid
The Old Municipal Buildings, 19 East Street
Bromley
Kent
BR1 1QE
02031518071
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £240,000 | £7,000,000 |
| Lettings | 86% | 80% | £909 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 1 | 7 | 1 | 5 | 0 | 5 | 3 | 0 | 1 |
Areas covered
- BR7
- Chislehurst, Elmstead Woods,
- SE9
- Bickley, Mottingham,
- DA14
- New Eltham, Sidcup
- BR1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 13,2024
Sep 13,2024
0
people found
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Mac, Robin and the team were great from the outset. Professional, friendly, no time wasting. Sold our house on the first day. Returned calls promptly, worked hard to solve issues/problems. Would highly recommend...
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Nov 02,2023
Nov 02,2023
0
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Lisa, Georgina & Ross were all amazing during my recent flat purchase. Wasn't the easiest process but they were so patient and understanding of all the hurdles I had to overcome.
Really friendly and personable. Couldn't rate highly enough....
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Oct 05,2023
Oct 05,2023
0
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Not a great agent at all. I have been dealing with a leak from one of the properties they rent out and they are incapable of fixing this problem.
Also from the same property, their tenants are repeatedly leaving their rubbish everywhere in the front ...
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Aug 31,2023
Aug 31,2023
0
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We found Alan de Maid very good to deal with, Andrea Hassan went above and beyond what is expected of an estate agent.
Thanks Andrea for all your help....
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Aug 02,2023
Aug 02,2023
0
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It was a very pleasant purchase from start to finish. A very happy experience!
Rebecca Corbett from Alan de Maid Orpington Branch was dealing with my purchase. She is really a good communicator, perfect professional & efficient. Very prompt to respond to any query. I Would ...
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Oct 05,2022
Oct 05,2022
0
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Excellent Service. Very Happy with the service Alan de Maid provided selling my house. Ravina Fermah was very professional kept me informed and updated throughout the entire process....
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Sep 03,2021
Sep 03,2021
0
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Alan de Maid in Bromley were absolutely fantastic throughout the sale of my flat. They achieved lots of viewings for us as well as an asking price offer and sale. Their communication and support throughout the process was second to none. They provided support, clarity ...
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Jul 04,2021
Jul 04,2021
0
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this helpful
this helpful
We couldn't rate Kerry Dexter and her team highly enough. From start to finish we were provided with exceptional service. Kerry was very supportive and accommodating of all our requests/questions ensuring we were provided with regular updates through out the process. The best part ...
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Sep 05,2019
Sep 05,2019
0
people found
this helpful
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Patient and persistent, Sophie is an advocate for the tenant as well as representing me effectively as a landlord. She keeps on top of what needs to be done while keeping all parties informed. Makes my life much easier!...
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May 16,2019
May 16,2019
0
people found
this helpful
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Sophie is efficient and positive in working with both landlord and tenant. She picks up what essentially needs to be done and acts promptly to keep the property well-managed. I have appreciated her discretion and judgement....
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Comment on agent fees
Fair
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Mar 01,2019
Mar 01,2019
0
people found
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My experience of buying through Alan de maid was great. I haven't bought a home for nearly 25 years and forgot what the process was Petrena at the branch was fantastic. Patience with my questions , so flexible when it come to viewing and re viewing and ...
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Comment on agent fees
Good
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Nov 29,2018
Nov 29,2018
0
people found
this helpful
this helpful
My daughter and I were recently shown around a rental property by Natasha, She was very pleasant and professional and gave us plenty of time to view every part of the house. All questions were answered in detail on the day, as were the numerous ...
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All fee’s were explained to us at the initial viewing.
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Feb 14,2017
Feb 14,2017
0
people found
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After a year-long battle of issues with our lease, we finally sold our garden flat and have moved into our new house. The team at Alan de Maid (Teresa, Sarah and Aurienne) stood by us every inch of the way. They were incredibly supportive and ...
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Comment on agent fees
Perfectly happy with the fee. Industry standard.
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Jan 23,2017
Jan 23,2017
0
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I purchased my first home through Alan de Maid, I just had a house purchase fall apart and found the whole experience stressful and really upsetting. Thankfully I found another flat through Alan de Maid and my experience the second time round was very different, ...
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Jan 12,2017
Jan 12,2017
5
people found
this helpful
this helpful
Really disappointed with the service received from Alan De Maid when Buying our property. They were rude and did not respond to our emails or take our requests into consideration, ie completion date. They created a lot of tension and stress (from both us and ...
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Dec 06,2016
Dec 06,2016
4
people found
this helpful
this helpful
Be weary of a poor service. Agent was difficult to deal with throughout Buying process. They adopted a blame approach towards us as buyers for delays in legal process. They did not respond to us or action reasonable requests and changed an agreed 4 week period ...
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Oct 28,2016
Oct 28,2016
2
people found
this helpful
this helpful
Totally incompetent. I had a property to let out in Bromley, I decided to use ADM's ‘full management service' (management used in the loosest of terms) which turned out to be a huge regret. I had no end of problems with bad tenants (obviously references ...
read full review
read full review
Comment on agent fees
Terrible service for a ridiculous ‘management’ fee
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Apr 06,2016
Apr 06,2016
0
people found
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I have to recommend Katie and Samantha at Alan de maid they are both very friendly and approachable with any questions/queries etc and basically do most of the work for you which makes everything so much easier. Thank you to them both for their ...
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Dec 05,2015
Dec 05,2015
1
people found
this helpful
this helpful
As my first experience as a landlord I was very worried about the all process, fortunately for me Katie and Samantha were very professional and communicative explaining every step of the all process and listening to my needs. I could not recommend them more!...
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Aug 19,2015
Aug 19,2015
0
people found
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After shopping around my wife and I found the service in Alan De Maid extremely professional and super friendly. The team were helpful and seeing as we are first time landlords they did everything to assist us in having a smooth transaction. Thank you very ...
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Jul 23,2015
Jul 23,2015
2
people found
this helpful
this helpful
Fast, efficient and good advice. Mark, Oliver, Katie and Sam always kept in touch so I knew excatly what was going on....
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Jul 18,2015
Jul 18,2015
4
people found
this helpful
this helpful
The whole process was very quick! Nothing was too much trouble for Katie, she sent me regular emails and had lengthy phone calls with me to make sure I knew what was happening when I rented through Alan de Maid. Whenever i called in, everyone ...
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Feb 20,2015
Feb 20,2015
3
people found
this helpful
this helpful
Good service! Worked with Oliver Painter, Samantha Newman and Kate Mardon. Highly recommended! Good communications. All questions were answered quickly and all problems resolved professionally....
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Feb 27, 2015
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(1)
Thank you for your kind review Yury. I am glad your were happy with our sevice, if you need any further assistance please do not hesitate to contact us. Samantha Newman Alan de Maid ...
Feb 13,2015
Feb 13,2015
2
people found
this helpful
this helpful
Kate has been absolutely wonderful in all of our dealings with her. She has been courteous, organised and very efficient, and has been a pleasure to deal with.
My washing machine had stopped working, and when we contacted her she had no delay in getting ...
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Nov 17,2014
Nov 17,2014
2
people found
this helpful
this helpful
I found the service provided by my agent helpful and professional
It was useful to have regular updates and a prompt reply to my questions...
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Nov 18, 2014
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Thank you for the kind review. We are glad to be of help. ...
Oct 26,2014
Oct 26,2014
3
people found
this helpful
this helpful
I was very impressed with the professional service I received. Samantha was easily contactable at all times, and could answer all my questions which made the process much easier. Everything ran to schedule and I would have no hesitation in recommending Alan De Maid....
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Oct 30, 2014
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Dear Scot Many thanks for your kind review I am glad your move went well. Should you require further help and assistance please do not hesitate to contact me. ...
Oct 22,2014
Oct 22,2014
2
people found
this helpful
this helpful
Buyer beware:
At our first (AND second) viewing we were told there must be at least 99 years left on the lease, but when during the mortgage application we asked for the details to be confirmed via email it turned out there were only 65 years left ...
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Dec 30, 2014
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Dear Mr and Mrs Robinson,
We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesitate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566
Thank You
Customer Care, Residential Lettings ...
Oct 12,2014
Oct 12,2014
2
people found
this helpful
this helpful
I am very happy with the service provided by Oliver and his team. The turnaround time was excellent.
The team has done everything on time as they committed during my initial discussion. I really appreciate the commitment!
However, I feel the service fee was little ...
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Oct 23, 2014
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Dear Peppin
Many thanks for your very kind response. Should you require further help and assistance please do not hesitate to contact us.
Kind regards
Claire O'Rourke
Lettings Coordinator, Residential Lettings
19 East Street, Bromley, BR1 1QE ...
Oct 09,2014
Oct 09,2014
2
people found
this helpful
this helpful
They were excellent. Considering the limited time we had to move into the property and getting all the paper work done within days....
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Oct 18, 2014
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Dear Antoine,
Thank you for your kind review about my service. It really motivates me to continue to provide exceptional service. If tyou need anything else please dont hesitate to call me. ...
Aug 05,2014
Aug 05,2014
3
people found
this helpful
this helpful
I tried to buy a property through them and I had the most terrible service.
The estate agent lady who was dealing with us was the most arrogant, rude and untrusted person I could have met.
Definitely and clearly she was after her commission only. ...
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Dec 30, 2014
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(1)
Dear Diroca,
We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesistate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566
Thank You
Customer Care, Residential Lettings ...
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Last updated at 11:18 AM 08/06/2015 by allAgents
