87% lettings valuation accuracy
90% lettings fee satisfaction
Mar 23,2012
Mar 23,2012
7
people found
this helpful
this helpful
Chase Evans are terrible. At first you will feel that they are inept, but I genuinely feel that they know exactly what they are doing in an attempt to rip you off, and over charge you at any possible time.
Moving in was a joke. It caused multiple problems and much hassle. So okay, I just get the impression that the agent was was useless, but then when deciding to move out, it is at this point when Chase Evans are at the immoral, unethical best. You can honestly forget about getting your full deposit back. It's common belief that when leaving a tenancy, any damages to the property come out of you deposit; fair enough. However, I didn't realize that a scratched light switch cost 50 pounds. You have to pay for the check out, which I don't understand. Surely they need to check the quality of their property, why is it down to the leaving tenant? They also require the property to be professionally cleaned, which is really just unnecessary. And again, if the property is left in good condition, why should the tenant have to pay for that? Is it not down to Chase Evans to make the place match their "high" standards in order to be able to let it out again? Apparently not. The most unfair of these examples in my eyes is the replacement of light bulbs. Now okay, if a light bulb to a lamp goes out, I am expected to replace it. I found this a bit unfair since I wouldn't break a bulb, they just eventually stop working as is the case with all light bulbs. But since they don't cost very much, fine. However, for a light which is built into the ceiling, blows out, how exactly am I supposed to replace that? Chase Evans idea is to take 50 pounds out of your deposit. Exactly how is it your fault when a light bulb stops working? Is it not down to them to repair such faults so as to retain a property that someone would want to live in? It is just really hard to figure out exactly where they stand when considering who the property belongs to? The short answer is, that they will change their attitude however it financially suits them. They also having this habit of obviously making up a random charge for something (eg. A scratch on the floor), which will cost you 45 pounds. Exactly how did they get this figure. Oh and secondly, that is excluding VAT. Surely this is not a legal practice. Surely it is not right to charge someone, probably in the region of quadruple the amount of money that it costs, to "REPAIR" something then just whack VAT on top. And you really wonder whether this money not they will take off you will actually go to fixing anything. It really wouldn't surprise me, if they gave it a second cleaning, and any "marks,scratches" were just left to be.
In short, the property was left spotless, and yet Chase Evans want 600 pounds back. I mean come on, 600 pounds. It is beyond being cheeky and so ridiculous, that one can only believe that they know that they are trying to get money unfairly from you.
DO NOT EVER USE CHASE EVANS. It is of absolutely no surprise for me to see that near enough every comment on here, other than one obviously fake comment which is telling you to ignore all the rubbish that you read here (come on, that's like listening to a lying child who hasn't leaned the art of subtlety yet), has had pretty much the same experience when dealing with them.
Chase Evans in a few words: Inept, unprofessional and dishonest
Don't use them, you will only lose money.
Moving in was a joke. It caused multiple problems and much hassle. So okay, I just get the impression that the agent was was useless, but then when deciding to move out, it is at this point when Chase Evans are at the immoral, unethical best. You can honestly forget about getting your full deposit back. It's common belief that when leaving a tenancy, any damages to the property come out of you deposit; fair enough. However, I didn't realize that a scratched light switch cost 50 pounds. You have to pay for the check out, which I don't understand. Surely they need to check the quality of their property, why is it down to the leaving tenant? They also require the property to be professionally cleaned, which is really just unnecessary. And again, if the property is left in good condition, why should the tenant have to pay for that? Is it not down to Chase Evans to make the place match their "high" standards in order to be able to let it out again? Apparently not. The most unfair of these examples in my eyes is the replacement of light bulbs. Now okay, if a light bulb to a lamp goes out, I am expected to replace it. I found this a bit unfair since I wouldn't break a bulb, they just eventually stop working as is the case with all light bulbs. But since they don't cost very much, fine. However, for a light which is built into the ceiling, blows out, how exactly am I supposed to replace that? Chase Evans idea is to take 50 pounds out of your deposit. Exactly how is it your fault when a light bulb stops working? Is it not down to them to repair such faults so as to retain a property that someone would want to live in? It is just really hard to figure out exactly where they stand when considering who the property belongs to? The short answer is, that they will change their attitude however it financially suits them. They also having this habit of obviously making up a random charge for something (eg. A scratch on the floor), which will cost you 45 pounds. Exactly how did they get this figure. Oh and secondly, that is excluding VAT. Surely this is not a legal practice. Surely it is not right to charge someone, probably in the region of quadruple the amount of money that it costs, to "REPAIR" something then just whack VAT on top. And you really wonder whether this money not they will take off you will actually go to fixing anything. It really wouldn't surprise me, if they gave it a second cleaning, and any "marks,scratches" were just left to be.
In short, the property was left spotless, and yet Chase Evans want 600 pounds back. I mean come on, 600 pounds. It is beyond being cheeky and so ridiculous, that one can only believe that they know that they are trying to get money unfairly from you.
DO NOT EVER USE CHASE EVANS. It is of absolutely no surprise for me to see that near enough every comment on here, other than one obviously fake comment which is telling you to ignore all the rubbish that you read here (come on, that's like listening to a lying child who hasn't leaned the art of subtlety yet), has had pretty much the same experience when dealing with them.
Chase Evans in a few words: Inept, unprofessional and dishonest
Don't use them, you will only lose money.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Nov 2024
reviewed by 'Yumna'
24th Oct 2024
reviewed by 'Jacinta K'
18th Oct 2024
reviewed by 'Angel Sun'
Opening Hours
Address
Chase Evans
Strata Tower, 10 and 12 Walworth Road
London
Greater London
SE1 6EE
020 3869 2191
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 87% | 90% | £285 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 6 | 175 | 24 | 0 | 0 | 0 | 0 | 57 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 27,2024
Nov 27,2024
0
people found
this helpful
this helpful
Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2024
Oct 24,2024
0
people found
this helpful
this helpful
Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both in terms of finding tenants and general management of the property. Recently, Chanelle Da-Silva has been assisting me with a few issues which have arisen ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 18,2024
Oct 18,2024
0
people found
this helpful
this helpful
Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her work. I do appreciated!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2024
Sep 17,2024
0
people found
this helpful
this helpful
Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance requests and was proactive in following up with the landlord and communicating this with us so we were aware of the status of these requests. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively with my tenant and property management company. Chase Evans is the one you can trust....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
Camille was knowledgeable and guided me every step of the way...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2024
Aug 21,2024
0
people found
this helpful
this helpful
They helped me find a wonderful place to move to and the process, when compared to my experience with other agencies, was smooth and pleasant. Documentations and guidelines were clear and trustworthy. The agent that manages our tenancy, Noel Ng, has always been responsive, resourceful ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2024
Jul 16,2024
0
people found
this helpful
this helpful
Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. Also, the check-out process is so easy and smooth. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2024
Jun 21,2024
0
people found
this helpful
this helpful
Very reliable and efficient Agent. Enjoyed the consistent high quality services....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2024
Jun 12,2024
0
people found
this helpful
this helpful
Had an electrical issue with my apartment and had issues reaching the local Canary Wharf branch but called the head off and reached Chanelle who was extremely helpful and got the issue sorted out very quickly for me...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2024
May 02,2024
0
people found
this helpful
this helpful
Thanks to our agent, Aurora Li of Chase Evans Property Management. She always provides professional services and responds rapidly every time we have any kind of questions and issues occurring in our flat. Definitely the best property manager we have ever met! Thanks for the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
Aurora has been super helpful managing the issues that I have raised for the apartment that I have rented. She handholds and follow up often to ensure that the issues are promptly address and closed. Thank you Aurora!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2024
Apr 23,2024
0
people found
this helpful
this helpful
I've been working with Chanelle Da-Silva from Chase Evans in the last few years. Her professionalism, attention to details and responsiveness are impressive. From tenant screening to timely maintenance, and ad hoc queries, she handles everything with efficiency and care. I highly recommend her services ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2024
Apr 18,2024
0
people found
this helpful
this helpful
Camille Lai is very patient, kind and professional in handling tenancy matters....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 07,2024
Mar 07,2024
1
people found
this helpful
this helpful
I had a very upsetting experience during check out whereby the agency repeatedly delayed responding and even ignored my chasers as they were not getting feedback from the landlord. They intentionally delayed sending me a check out report by several weeks (on the contrary, the ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2024
Feb 27,2024
0
people found
this helpful
this helpful
Chanelle Da-Silva is very proactive and efficient and we are very happy with her service...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2024
Feb 13,2024
0
people found
this helpful
this helpful
I was experiencing a hot water shortage in the apartment I rented, and after I contacted my flat manager, Adriana Chaba, she immediately contacted the apartment to confirm the problem, and an engineer to come to my flat to help resolve it. The issue was ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2024
Feb 13,2024
0
people found
this helpful
this helpful
It was a very nice experience working with Chanelle. She reponsed quick to every email I sent and was helping me as much as possible. She was very patient with all my questions regarding the property. Thank you Chanelle for all the work that you ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2024
Jan 25,2024
0
people found
this helpful
this helpful
Excellent support from Kimberly Fernades (East property management) for our Tenancy Referencing process. She was prompt and provided honest feedback which is really appreciated. She even called back to confirm that the feedback was completed at her end - great dedication to customer. Thanks a ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2023
Dec 11,2023
0
people found
this helpful
this helpful
I'd like to thank Camille Lai for helping us to review our apartment at Commodore House. We look forward to her help handling our renewal case in April 2024 again....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2023
Dec 01,2023
0
people found
this helpful
this helpful
Alan from Head Office has been helpful, friendly, and responsive to tenant's needs....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2023
Dec 01,2023
0
people found
this helpful
this helpful
Only thing I can say is WOW, WOW and WOW!!!!
Probably I've been so lucky because the contractor had a technician close by, but apparently everything is already solved. I've emailed you at 10.50, they got in touch at 11.20, and the guy has just left.
Thank ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2023
Dec 01,2023
0
people found
this helpful
this helpful
Just want to thank Kevin and Chris for helping me find a very suitable flat at Pan Peninsula, Domenica for granting me one extra of stay and Adriana Chaba from East Property Management for helping me throughout a small deposit dispute. Overall a very positive ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2023
Nov 28,2023
0
people found
this helpful
this helpful
Chanelle Da-Silva is the best! She takes immediate action to help me solve any issue in the flat and is quite responsive....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2023
Nov 06,2023
0
people found
this helpful
this helpful
Property Manager is a patient and responsible. She help and follow up the issue of my boiler....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2023
Nov 06,2023
0
people found
this helpful
this helpful
Could reply to email ASAP and will ask relevant people to help you...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2023
Oct 25,2023
0
people found
this helpful
this helpful
as i had some issues in my flat, Chanelle Da-Silva was very helpful and made sure my issue was being taken care of. Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2023
Oct 23,2023
0
people found
this helpful
this helpful
Kimberly was incredibly helpful when I encountered a clogging issue in my apartment. She acted promptly and efficiently, ensuring that a contractor was dispatched as soon as possible to address the problem. Her dedication to resolving the issue promptly and her commitment to excellent customer ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2023
Oct 20,2023
0
people found
this helpful
this helpful
Kimberly Fernandes went above and beyond to assist me with a query that was outside of her normal remit....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2023
Sep 14,2023
0
people found
this helpful
this helpful
Kimberly Fernandes Is very good person! I got very effective help....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in SE1 
Best Letting Agent in SE1 
