67% lettings valuation accuracy
50% lettings fee satisfaction
Oct 20,2016
Oct 20,2016
0
people found
this helpful
this helpful
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Apr 2022
reviewed by 'Senthil'
11th Nov 2021
reviewed by 'Ed'
23rd Oct 2021
reviewed by 'Helen'
8th Sep 2021
reviewed by 'woodland'
1st Dec 2020
reviewed by 'Jenny'
26th Feb 2020
reviewed by 'Peter'
Opening Hours
Address
Darlows
32 Victoria Street
Merthyr Tydfil
CF47 8BW
01685 723555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 50% | £600 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 4 | 3 | 0 | 6 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Apr 05,2022
Apr 05,2022
0
people found
this helpful
this helpful
They have been managing my property for close to a decade now. The service has akways been exceptional.
Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently!
5 stars without hesitation....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2021
Nov 11,2021
0
people found
this helpful
this helpful
I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2021
Oct 23,2021
1
people found
this helpful
this helpful
I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you .
She always gets things sorted for me .
I’m renting and my boiler packed in on Friday night .
I emailed Louise Saturday morning and with in 25 mins an engineer was ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2021
Sep 08,2021
0
people found
this helpful
this helpful
NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions.
I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2020
Feb 26,2020
0
people found
this helpful
this helpful
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2020
Jan 28,2020
0
people found
this helpful
this helpful
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2019
Aug 31,2019
0
people found
this helpful
this helpful
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2019
Aug 17,2019
0
people found
this helpful
this helpful
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2019
Jan 31,2019
0
people found
this helpful
this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2019
Jan 30,2019
0
people found
this helpful
this helpful
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!!
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2019
Jan 28,2019
0
people found
this helpful
this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
read full review
read full review
Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
Was this helpful?
Yes
Yes
Jun 06,2018
Jun 06,2018
1
people found
this helpful
this helpful
Came to Darlows as a landlord with a property to rent. Problems with property issues and lack of communication with Darlows, from the outset. They were paid to fully managed the property but did as little as they could, even refusing to serve written notice ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08, 2018
View all comments
(1)
I couldn't agree more. Darlows are totally inefficient. I have paid for a fully managed service also and the experience is dreadful. I wouldn't advise anyone to use them. Absolutely appalling communitarian and service ....get very little from their high fees. Don't touch them if you're a landlord. Left hand doesnt know what the right hand is doing and quite rude people. ...
Aug 06,2017
Aug 06,2017
2
people found
this helpful
this helpful
First of all, i have given Darlows one star as i cant give them zero.
I have had the misfortune of dealing with Darlows in respect of a property rental.
Initially they seemed ok....but since agreeing the let their service has been nothing short ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Aug 01,2017
Aug 01,2017
0
people found
this helpful
this helpful
Thank you to the Merthyr Tydfil Branch and to the Agent Sarah Elliot primarily dealing with the purchase of my bungalow
All the team were prompt with their assistance and dealt with the purchase in a very professional manner. Sarah kept me in the loop ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jun 02,2017
Jun 02,2017
0
people found
this helpful
this helpful
Sarah at Darlows Merthyr has been a great support from start to finish when purchasing my new property. Sarah kept me informed every step of the way and was happy to help me whenever i needed it. I cant thank her enough for everything as ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Oct 20,2016
Oct 20,2016
0
people found
this helpful
this helpful
Can't go wrong with Darlows. This company was so helpful and so quick at responding to my needs. I must say they made renting a house so easy for me and my family I would recommend them to anyone. Thank you so much Darlows 😊😊😊...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jan 28,2015
Jan 28,2015
1
people found
this helpful
this helpful
Awful company. Paid a fortune to rent a very expensive house from the merthyr branch with the understanding that all that needed to be done to move in, would be. I picked up the house keys, drove over and what a shock! I'm pregnant with ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2015
View all comments
(1)
Hi Yvette
I'm sorry to hear about this. Please could you email [email protected] so we can look into this for you and rectify the situation.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 30,2013
Sep 30,2013
2
people found
this helpful
this helpful
They promised me a subject to contract agreement then drafted a legally different contract thus breaching my trust and costing me thousands of pounds in rent. They ignored my complaints , would not answer my calls and then finally after nine months and after going to ...
read full review
read full review
What agent could do to change your mind?
They could have apologized early for their mistake and tried to secure my interest as well as the landlod's hence ensuring that neither party came to harmAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross