Head Office, London, SE1
4.8/5, 301 reviews
89% recommended
87% lettings valuation accuracy
90% lettings fee satisfaction
Estate Agents London, Properties To Buy and Rent in London - Chase Evans

“It's our first time renting in London and unfortunately the ......”

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Oct 08,2016
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By: 'Frustrated'
Oct 08,2016
4 people found
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It's our first time renting in London and unfortunately the service of the management team has been nothing but poor. Initially we were so grateful for the service we had when obtaining the leasing agreement and moving in with such a fast turnaround. However, it's been downhill from there.

We have had multiple fire alarms go off with no response from the property manager. The property management business number advised they were unable to assist and to call the emergency lettings number, which we then phoned and they advised our property was not registered with their agency and they could not assist. We then phoned another number which was apparently for the property developer (as it was a new build, and one section was still currently being completed), no answer, this too was also a dead end.

As it was a new build, there were the obvious issues that needed to be rectified, this itself was a task to get a response. Almost 2 months on and our questions are still yet to be answered, and issues still yet to be resolved.

The hot water has stopped working multiple times (which in London is classified as an 'emergency' and you can contact the emergency line for), again the property isn't registered and the emergency line cannot help us. The agent doesn't respond to emails or phone calls, the property manager voicemail is full of messages and you cannot leave a message. You just have to sit and wait.

Unfortunately, it's not been a pleasant experience for us, and I would urge anyone looking to rent to proceed with caution and ensure you do your research on the company as opposed to rushing into a property you love the look of.
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Latest Reviews

View all Reviews 301
27th Nov 2024
reviewed by 'Yumna'
“Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that ......”
24th Oct 2024
reviewed by 'Jacinta K'
“Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both ......”
18th Oct 2024
reviewed by 'Angel Sun'
“Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her ......”
17th Sep 2024
reviewed by 'Kirsten'
“Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance ......”
30th Aug 2024
reviewed by 'sean'
“Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively ......”
29th Aug 2024
reviewed by 'K'
“Camille was knowledgeable and guided me every step of the way...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Chase Evans
Strata Tower, 10 and 12 Walworth Road
London
Greater London
SE1 6EE
020 3869 2191

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 90% £285 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 6 175 24 0 0 0 0 57 4
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Canary Wharf, E14
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Head Office, SE1
Pan Peninsula, E14

“Noel Ng has been responsive, empathetic and fair...”

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Nov 27,2024
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By: 'Yumna'
Nov 27,2024
0 people found
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Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best ...
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“Property Management...”

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Oct 24,2024
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Chanelle
By: 'Jacinta K'
Oct 24,2024
0 people found
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Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both in terms of finding tenants and general management of the property. Recently, Chanelle Da-Silva has been assisting me with a few issues which have arisen ...
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“Aurora Li from Chase Evans Property Manageme......”

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Oct 18,2024
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By: 'Angel Sun'
Oct 18,2024
0 people found
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Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her work. I do appreciated!...
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“Great experience with Chase Evans...”

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Sep 17,2024
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Chanelle
By: 'Kirsten'
Sep 17,2024
0 people found
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Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance requests and was proactive in following up with the landlord and communicating this with us so we were aware of the status of these requests. ...
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“Noel Ng's good service...”

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Aug 30,2024
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By: 'sean'
Aug 30,2024
0 people found
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Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively with my tenant and property management company. Chase Evans is the one you can trust....
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“Camille was knowledgeable and guided me every......”

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Aug 29,2024
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Camille
By: 'K'
Aug 29,2024
0 people found
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Camille was knowledgeable and guided me every step of the way...
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“Efficient and professional...”

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Aug 21,2024
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By: 'Hosum Cheung'
Aug 21,2024
0 people found
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They helped me find a wonderful place to move to and the process, when compared to my experience with other agencies, was smooth and pleasant. Documentations and guidelines were clear and trustworthy. The agent that manages our tenancy, Noel Ng, has always been responsive, resourceful ...
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“highly recommend Aurora and Chase Evans Property Management...”

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Jul 16,2024
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Aurora
By: 'Wenshan'
Jul 16,2024
0 people found
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Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. Also, the check-out process is so easy and smooth. ...
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“Very reliable and efficient Agent. Enjoyed th......”

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Jun 21,2024
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Aurora
By: 'Vivian'
Jun 21,2024
0 people found
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Very reliable and efficient Agent. Enjoyed the consistent high quality services....
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“Had an electrical issue with my apartment and......”

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Jun 12,2024
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Chanelle
By: 'Zohaib'
Jun 12,2024
0 people found
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Had an electrical issue with my apartment and had issues reaching the local Canary Wharf branch but called the head off and reached Chanelle who was extremely helpful and got the issue sorted out very quickly for me...
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“Thanks to our agent, Aurora Li of Chase Evans......”

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May 02,2024
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Aurora
By: 'Cherry Lee'
May 02,2024
0 people found
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Thanks to our agent, Aurora Li of Chase Evans Property Management. She always provides professional services and responds rapidly every time we have any kind of questions and issues occurring in our flat. Definitely the best property manager we have ever met! Thanks for the ...
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“Great Property Manager...”

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Apr 30,2024
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By: 'Elycia'
Apr 30,2024
0 people found
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Aurora has been super helpful managing the issues that I have raised for the apartment that I have rented. She handholds and follow up often to ensure that the issues are promptly address and closed. Thank you Aurora!...
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“Professional Property Management Servicves...”

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Apr 23,2024
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Chanelle
By: 'Victor'
Apr 23,2024
0 people found
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I've been working with Chanelle Da-Silva from Chase Evans in the last few years. Her professionalism, attention to details and responsiveness are impressive. From tenant screening to timely maintenance, and ad hoc queries, she handles everything with efficiency and care. I highly recommend her services ...
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“Camille Lai is very patient, kind and profess......”

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Apr 18,2024
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Camille
By: 'Ne Bee Leng'
Apr 18,2024
0 people found
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Camille Lai is very patient, kind and professional in handling tenancy matters....
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“I had a very upsetting experience during chec......”

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Mar 07,2024
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By: 'Maria Oproglidou'
Mar 07,2024
1 people found
this helpful
I had a very upsetting experience during check out whereby the agency repeatedly delayed responding and even ignored my chasers as they were not getting feedback from the landlord. They intentionally delayed sending me a check out report by several weeks (on the contrary, the ...
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“Chase Evans...”

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Feb 27,2024
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Chanelle
By: 'j wang'
Feb 27,2024
0 people found
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Chanelle Da-Silva is very proactive and efficient and we are very happy with her service...
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“Efficiently solving hot water shortage problems...”

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Feb 13,2024
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By: 'Wenqi Dan'
Feb 13,2024
0 people found
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I was experiencing a hot water shortage in the apartment I rented, and after I contacted my flat manager, Adriana Chaba, she immediately contacted the apartment to confirm the problem, and an engineer to come to my flat to help resolve it. The issue was ...
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“It was a very nice experience working with Ch......”

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Feb 13,2024
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Chanelle
By: 'Boya'
Feb 13,2024
0 people found
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It was a very nice experience working with Chanelle. She reponsed quick to every email I sent and was helping me as much as possible. She was very patient with all my questions regarding the property. Thank you Chanelle for all the work that you ...
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“Excellent support from Kimberly Fernades...”

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Jan 25,2024
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By: 'Partha Mitra'
Jan 25,2024
0 people found
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Excellent support from Kimberly Fernades (East property management) for our Tenancy Referencing process. She was prompt and provided honest feedback which is really appreciated. She even called back to confirm that the feedback was completed at her end - great dedication to customer. Thanks a ...
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“THANK YOU - Camille Lai...”

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Dec 11,2023
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Camille
By: 'Weizhong'
Dec 11,2023
0 people found
this helpful
I'd like to thank Camille Lai for helping us to review our apartment at Commodore House. We look forward to her help handling our renewal case in April 2024 again....
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“Alan from Head Office has been helpful, frien......”

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Dec 01,2023
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By: 'Ka Ki Ricky Cheung'
Dec 01,2023
0 people found
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Alan from Head Office has been helpful, friendly, and responsive to tenant's needs....
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“Massive leak solved...”

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Dec 01,2023
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By: 'Isidro'
Dec 01,2023
0 people found
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Only thing I can say is WOW, WOW and WOW!!!! Probably I've been so lucky because the contractor had a technician close by, but apparently everything is already solved. I've emailed you at 10.50, they got in touch at 11.20, and the guy has just left. Thank ...
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“Just want to thank Kevin and Chris for helpin......”

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Dec 01,2023
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By: 'Allen'
Dec 01,2023
0 people found
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Just want to thank Kevin and Chris for helping me find a very suitable flat at Pan Peninsula, Domenica for granting me one extra of stay and Adriana Chaba from East Property Management for helping me throughout a small deposit dispute. Overall a very positive ...
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“Chanelle Da-Silva is the best!...”

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Nov 28,2023
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Chanelle
By: 'Tala'
Nov 28,2023
0 people found
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Chanelle Da-Silva is the best! She takes immediate action to help me solve any issue in the flat and is quite responsive....
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“Property Manager is a patient and responsible......”

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Nov 06,2023
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By: 'Chuchu'
Nov 06,2023
0 people found
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Property Manager is a patient and responsible. She help and follow up the issue of my boiler....
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“Could reply to email ASAP and will ask releva......”

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Nov 06,2023
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Chanelle
By: 'Lisa'
Nov 06,2023
0 people found
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Could reply to email ASAP and will ask relevant people to help you...
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“Chanelle Da-Silva...”

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Oct 25,2023
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Chanelle
By: 'sara'
Oct 25,2023
0 people found
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as i had some issues in my flat, Chanelle Da-Silva was very helpful and made sure my issue was being taken care of. Thank you...
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“Kimberly was incredibly helpful when I encoun......”

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Oct 23,2023
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By: 'Girethar Shanmugam'
Oct 23,2023
0 people found
this helpful
Kimberly was incredibly helpful when I encountered a clogging issue in my apartment. She acted promptly and efficiently, ensuring that a contractor was dispatched as soon as possible to address the problem. Her dedication to resolving the issue promptly and her commitment to excellent customer ...
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“Kimberly Fernandes went above and beyond to a......”

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Oct 20,2023
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By: 'Suzanne'
Oct 20,2023
0 people found
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Kimberly Fernandes went above and beyond to assist me with a query that was outside of her normal remit....
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“Kimberly Fernandes Is very good person! I got......”

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Sep 14,2023
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By: '中国民间美食家'
Sep 14,2023
0 people found
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Kimberly Fernandes Is very good person! I got very effective help....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Branch - Head Office, London, SE1

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