50% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
Sep 29,2016
Sep 29,2016
2
people found
this helpful
this helpful
From start to finish we had a poor service. Such a shame as the sales pitch at the beginning we were given was second to none! That is where it ended though. From no shows on viewings (with no explanation until chased) lights being left on and door unlocked when leaving a viewing, not being kept informed when they eventually sold our house, rude and unprofessional staff.
I even got told that our solicitor was giving us false hope for exchange that day and told that exchange would not happen as a CR1 form had not been signed...urm excuse me they are the legal people and know more than you!! It was all a load of rubbish and we exchanged that day and when questioned about the form the agents then blamed the other agents on the forwarding property for giving incorrect information!
Now I don't know but I am pretty sure they should get their facts correct before informing their own clients and causing stress that wasn't needed!
Have written a letter of complaint but surprise have had no reply! They obviously do not care about customer service once they have received the outrageous selling fee of £2160.00!!
Will not be using or recommending them ever.
I even got told that our solicitor was giving us false hope for exchange that day and told that exchange would not happen as a CR1 form had not been signed...urm excuse me they are the legal people and know more than you!! It was all a load of rubbish and we exchanged that day and when questioned about the form the agents then blamed the other agents on the forwarding property for giving incorrect information!
Now I don't know but I am pretty sure they should get their facts correct before informing their own clients and causing stress that wasn't needed!
Have written a letter of complaint but surprise have had no reply! They obviously do not care about customer service once they have received the outrageous selling fee of £2160.00!!
Will not be using or recommending them ever.
Comment on agent fees
Bad - the amount they charge for the service they provide - shocking!!
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Latest Reviews
1st Jul 2023
reviewed by 'Tyson'
18th Feb 2022
reviewed by 'Ashleigh Williams'
5th Jan 2022
reviewed by 'Stephanie'
24th Oct 2021
reviewed by 'Chantelle'
3rd Jul 2021
reviewed by 'João'
12th Apr 2021
reviewed by 'Linda'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £125,500 | £524,000 |
| Lettings | 0% | 67% | £1,100 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 0 | 2 | 0 | 1 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 01,2023
Jul 01,2023
3
people found
this helpful
this helpful
DO NOT USE FOR RENTING. Took over a month to return our security deposit after the end of tenancy - and only after numerous chasing emails from us.
We complained, but as they investigate complaints themselves, unsurprisingly they didn't find themselves at fault. Go figure....
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Feb 18,2022
Feb 18,2022
0
people found
this helpful
this helpful
Leon Gullis has been nothing less than PERFECT! not only is he friendly and approachable but he is efficient and professional. I've rented with fox and sons for seven years now and ever since he's joined all the issues I had with the property has ...
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Jan 05,2022
Jan 05,2022
0
people found
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this helpful
Rob was just amazing. He was so helpful and went well beyond for us. So informative and knowledgeable about the whole process. We really couldn’t have got through it with out him! Thank you so much Rob. We will definitely be using you again!!!!...
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Oct 24,2021
Oct 24,2021
0
people found
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Rob was amazing, very helpful made buying a house simple and made sure I got the best deal while giving me the best advice!...
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Jul 03,2021
Jul 03,2021
0
people found
this helpful
this helpful
Really bad experience!! Fox and Sons company has rented us a house with bugs inside the kitchen and bathroom, the outside garden is absolutely disgusting, abandoned rubbish bags, broken chairs, greens everywhere, dirty rubbbish containers, abandoned children toys at the entrance, the list goes on. ...
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Apr 12,2021
Apr 12,2021
1
people found
this helpful
this helpful
Great sales pitch but overall a most disappointing experience. There was little or no supervision, nor effort, by the agent to sell our property. Having spoken to our buyers it appears it was sold despite the lack of effort by Fox's. Under Covid rules we ...
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Nov 01,2018
Nov 01,2018
0
people found
this helpful
this helpful
Tom and the team at fox and sons Yeovil have been absolutely amazing. I can not fault the service I have received. They have been super speedy, efficient, have given me thorough and regular updates, found the perfect house for me within my budget almost ...
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Comment on agent fees
Completely fair in my opinion
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Sep 29,2016
Sep 29,2016
2
people found
this helpful
this helpful
From start to finish we had a poor service. Such a shame as the sales pitch at the beginning we were given was second to none! That is where it ended though. From no shows on viewings (with no explanation until chased) lights being left ...
read full review
read full review
Comment on agent fees
Bad - the amount they charge for the service they provide - shocking!!
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Yes
Sep 08,2016
Sep 08,2016
5
people found
this helpful
this helpful
*found us a lovely tenant. BUT the service behind the scenes is appalling. We had so many issues with Sequence' paperwork; Tenancy Agreements; Inventory (still not seen the final one after 6 weeks, neither has tenant); and we are still trying to sort out the problems ...
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Comment on agent fees
Fair...... if service was good...... which it wasn't.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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