60% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 26,2016
Sep 26,2016
3
people found
this helpful
this helpful
Absolutely appalled at the service I have just received at this branch. Booked an appointment time for an open house at a property. Got there 5 minutes early, waited with another family for half an hour only to be told they'd had enough viewings so the keys had been posted and the agent had left!! Apparently I was not on the system even though I'd had a telephone conversation with a woman about it. In which case she did not do her job properly either. I had to come from the other side of town and organise childcare. Needless to say I will be avoiding this agent where possible in the future. Only gave 1 star because I couldn't give 0
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Latest Reviews
22nd Sep 2018
reviewed by 'Danny2000'
5th Dec 2017
reviewed by 'Howard'
6th Sep 2017
reviewed by 'Nearly'
23rd Nov 2016
reviewed by 'Mrs'
10th Nov 2016
reviewed by 'Baz'
8th Nov 2016
reviewed by 'CSMASH'
Opening Hours
Address
Farrell Heyworth
14 Post Office Avenue
Birkdale,Southport
Merseyside
PR9 0US
01704 560006
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 22,2018
Sep 22,2018
0
people found
this helpful
this helpful
From the very first viewing when looking at the property , Russel was very polite and helpful with all questions , I was still waiting in my mortgage to go through, which was going to take some time. I first viewed property with ball and Percival. Who ...
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Comment on agent fees
Good
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Dec 05,2017
Dec 05,2017
10
people found
this helpful
this helpful
From the outset there was a deceitful undertone with this Estate Agent. Initially when Dewi Caughter drafted the contract he left in the the inital 16 week sale period. I was explicit in that no period would be needed as they were the second agent to ...
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Comment on agent fees
No they are expensive. £1534+vat
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Sep 06,2017
Sep 06,2017
3
people found
this helpful
this helpful
Today my wife and I had the misfortune to try and view a property advertised for sale in Southport by Farrell and Heyworth. we made a formal appointment, and even received a text message at 11.15am, confirming the date and time of the appointment at 11.30...
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Comment on agent fees
If this is normal practice, then whatever they charge it's too much.
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Sep 11, 2017
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(1)
Dear Sir,
We apologise that you have had a less than satisfactory service when attempting to view a property. Customer service is extremely important to us and we would be grateful if you could provide us with more information about this matter so that we can conduct a full investigation into what went wrong so we can ensure it cannot happen again. Please email [email protected] with your name and the address of the property you were hoping to view.
Kind regards,
Laura Gitti ...
Nov 23,2016
Nov 23,2016
2
people found
this helpful
this helpful
They advertise a branch in liverpool road birkdale which i spent half hour looking for only to find it does not exist. Lost my business. Con artists.
Also they dont have the 21 offices they advertise. Just put my house on the market with a better ...
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Comment on agent fees
Dont know
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Nov 23, 2016
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(1)
Dear Mrs Rimmer,
Thank you for taking the time to draw to our attention that some of our historic marketing material is still in circulation. We closed our Birkdale branch some years ago and operate in the area from our branch in Southport. You are also quite correct that we have 18 branches in our network rather than 21. We're sorry you have experienced any inconvenience.
We would recommend that anyone wishing to check the address or opening hours for one our branches goes to www.farrellhe ...
Nov 10,2016
Nov 10,2016
3
people found
this helpful
this helpful
Incompetent team.
Spoke to Chris regarding a viewing. I had earlier sent a request for a viewing and received a reply back saying they would speak to the vendor and get back to me. They didn't. Clearly didn't want my business. I had left it ...
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Nov 08,2016
Nov 08,2016
5
people found
this helpful
this helpful
called to book a viewing last week spoke to a woman who said she will attend the viewing. No one turned up????
Called again while at the property just called out??? Dont think this agent works after 1pm on a Saturday?
Poor young inexperienced staff. ...
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Comment on agent fees
not a good agent. Seems to be a Mickey mouse outfit AVOID
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Sep 26,2016
Sep 26,2016
3
people found
this helpful
this helpful
Absolutely appalled at the service I have just received at this branch. Booked an appointment time for an open house at a property. Got there 5 minutes early, waited with another family for half an hour only to be told they'd had enough viewings so the ...
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Sep 27, 2016
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(1)
Dear Mrs Henderson,
We are sorry if any inconvenience has been caused to your self due to your difficulties in attending our open house viewing.
As per our clients instructions we held an open house and asked all interested parties to contact the office prior to the viewing to register and book their time slot.
All pre-registrants were called that morning to confirm their viewing and time slot. 7 Viewings took place and were conducted by myself as branch manager.
I have been unab ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are sorry if any inconvenience has been caused to your self due to your difficulties in attending our open house viewing.
As per our clients instructions we held an open house and asked all interested parties to contact the office prior to the viewing to register and book their time slot.
All pre-registrants were called that morning to confirm their viewing and time slot. 7 Viewings took place and were conducted by myself as branch manager.
I have been unable to find any record on my system of a viewing booked in for yourself at 11.30am or at any other time. I left the house at 11.35am after the last viewing in our diary took place.
I am aware that you spoke to one of my colleagues in branch at 11.45am to say you had come for a viewing and that no-one was at the property. As my colleague explained we had no further bookings recorded on our system and we were not able to conduct any additional viewings at this point as per our clients instructions.
We can only conclude that the confusion has arisen due to a booking taken by an colleague which was not communicated to ourselves in branch. We apologise again for any inconvenience caused to yourself. We always endeavour to provide complete customer satisfaction in our booking system and will be investigating this matter further to ensure that no further errors occur.
We are currently marketing a number of similar properties in the Southport area and I would be delighted to assist you in your search for a suitable property.
Kind regards,
Helen Taylor - Branch Manager, Farrell Heyworth Southport