Epsom, KT17
4.2/5, 59 reviews
83% recommended
100% lettings valuation accuracy
92% lettings fee satisfaction

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“Review for Ellen Roberts:Ellen has been fantastic managing my ......”

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Sep 22,2016
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By: 'AM'
Sep 22,2016
3 people found
this helpful
Review for Ellen Roberts:

Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased to say that with Ellen's support I more than achieved this goal.

I look forward to working with her again, I hope Barnard Marcus/Sequence homes ensure she is retained and developed through the business
Comment on agent fees
competitive and negotiated
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Latest Reviews

View all Reviews 59
31st Mar 2023
reviewed by 'Jyothi'
“Highly professional and good attitude by Conna and Courtney from Epsom branch.Thank you both and recommending their service for ......”
23rd Jul 2022
reviewed by 'Lisa'
“If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the ......”
14th Apr 2021
reviewed by 'Ann'
“Having had our flat on the market for many months with another agent. We spoke to Tom within days we ......”
3rd Mar 2021
reviewed by 'Philippa'
“Tom from the Epsom branch was so helpful with buying our first home. Instantly felt at ease with him and ......”
14th Jan 2021
reviewed by 'George'
“Initially shown around by the team at Epsom branch. Conor who is now the manager was professional and helpful. He ......”
1st Feb 2020
reviewed by '[email protected]'
“Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
3 The Quadrant
Epsom
Surrey
KT17 4RH
01372 740 911

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 92% £950 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 7 3 16 2 15 1 5 3
Areas covered
  • KT17
  • KT18
  • KT19
  • KT20
  • KT21
  • KT22
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Highly professional and good attitude by Conn......”

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Mar 31,2023
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Conna
By: 'Jyothi'
Mar 31,2023
0 people found
this helpful
Highly professional and good attitude by Conna and Courtney from Epsom branch. Thank you both and recommending their service for others...
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“If we had to list our house again, we would s......”

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Jul 23,2022
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By: 'Lisa'
Jul 23,2022
3 people found
this helpful
If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far ...
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“Sale...”

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Apr 14,2021
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Tom
By: 'Ann'
Apr 14,2021
0 people found
this helpful
Having had our flat on the market for many months with another agent. We spoke to Tom within days we had an open day with six viewings. This resulted in an offer for full asking price. Brillant service from Tom and the team very impressed ...
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“Supportive, kind and amazingly helpful !...”

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Mar 03,2021
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Tom
By: 'Philippa'
Mar 03,2021
0 people found
this helpful
Tom from the Epsom branch was so helpful with buying our first home. Instantly felt at ease with him and gave us great confidence that we were making the right decision. He answered all our questions and pointed us in the direction of the lovely ...
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“Initially shown around by the team at Epsom b......”

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Jan 14,2021
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By: 'George'
Jan 14,2021
0 people found
this helpful
Initially shown around by the team at Epsom branch. Conor who is now the manager was professional and helpful. He got us into the place we wanted and relatively stress free process to start with. Sadly, for a short while the property was managed by ...
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“Excellent, highly professional service received...”

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Feb 01,2020
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Conna
By: '[email protected]'
Feb 01,2020
0 people found
this helpful
Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a serial renter given work and lifestyle choices, I’ve seen it all. This is the most thorough and professional service I’ve ever received as ...
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“Professional Letting Service...”

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Jan 23,2019
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Dean
By: 'TJ'
Jan 23,2019
0 people found
this helpful
I placed my property on for rent with Dean from Barnard Marcus Epsom Lettings ... I had an excellent service from Dean and he made the let easy he found me a good professional couple as requested Dean went out of his way to help with ...
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Comment on agent fees
GOOD
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“Tenant Find Service...”

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Sep 23,2018
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Dean
By: 'Mark'
Sep 23,2018
0 people found
this helpful
Thank you Maria for recommending Dean in your Lettings department. He found excellent tenants in a surprisingly quick time. Dean and the Epsom lettings department have been very pleasant and thoroughly professional, and would not hesitate in highly recommending their services, and using them again ...
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Comment on agent fees
Competitive
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“Efficient and friendly service...”

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Jun 27,2018
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Dean
By: 'Angela'
Jun 27,2018
0 people found
this helpful
Dean has managed our recent rental house and the whole process has been efficient and well managed In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and openly...
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Comment on agent fees
Fees were clear and acceptable
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“Successful Sale...”

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Jun 27,2018
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By: 'Rod'
Jun 27,2018
1 people found
this helpful
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas ...
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Comment on agent fees
A bit higher than the other agent we tried but Barnard Marcus Epsom branch did get the sale so that means the fees were justified.
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“Thank you, Dean!...”

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Apr 24,2018
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By: 'Emma'
Apr 24,2018
0 people found
this helpful
Both my partner and I were ready to move out from our family homes and begin our lives living together, and Dean helped us every step of the way. As this was all very new to me, Dean was more than happy to take my 101 ...
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“Fantastic Service...”

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Apr 23,2018
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Dean
By: 'Julies1620'
Apr 23,2018
1 people found
this helpful
I really want to thank Dean for helping us to find our new home. After being let down and treated very badly by both Personal Agent and Cairds , we were feeling rather nervous about proceeding with another agency. We had nothing to worry about as ...
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Comment on agent fees
Very good compared to other agencies
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“Great Service...”

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Apr 14,2018
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Dean
By: 'Erika'
Apr 14,2018
0 people found
this helpful
We contacted Dean to assist in helping our daughter find an apartment. He was prompt in his response and had another alternative to show us, which was the perfect place. He has been available and helpful to us throughout this entire process. Highly recommend!!...
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“Although Kevin has not been at the branch very long ......”

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Oct 02,2017
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Kevin
By: 'Mrs'
Oct 02,2017
0 people found
this helpful
Although Kevin has not been at the branch very long he is completely on top of the game. He knows the town, the properties and most importantly the market. He managed to find a tenant for me incredibly quickly. In all honesty it wasn't a ...
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Comment on agent fees
I am a repeat user of Barnard Marcus , fees have remained constant.
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“We were very happy with the service we received from ......”

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May 23,2017
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Anujen
By: 'Langley'
May 23,2017
0 people found
this helpful
We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard ...
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Comment on agent fees
Good
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“The most inefficient and unhelpful customer service we ever experienced. ......”

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Apr 24,2017
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Glen
By: 'Mortgage'
Apr 24,2017
3 people found
this helpful
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted ...
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Comment on agent fees
Bad. Unacceptably high.
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“All the staff at Barnard Marcus Epsom are very friendly, ......”

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Mar 03,2017
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Anujen
By: 'LV'
Mar 03,2017
0 people found
this helpful
All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered ...
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“Excellent from start to finish!I found Annette positive, helpful, ......”

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Nov 18,2016
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Annette
By: 'Oonagh'
Nov 18,2016
0 people found
this helpful
Excellent from start to finish! I found Annette positive, helpful, available and pleasant to deal with. She was never pushy!...
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Comment on agent fees
NA
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“Glen was very thorough, diligent and proactive. He was very ......”

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Nov 08,2016
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Glen
By: 'AlexDun'
Nov 08,2016
0 people found
this helpful
Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help. T...
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Comment on agent fees
Fine.
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“Review for Ellen Roberts:Ellen has been fantastic managing my ......”

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Sep 22,2016
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By: 'AM'
Sep 22,2016
3 people found
this helpful
Review for Ellen Roberts: Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased ...
read full review
Comment on agent fees
competitive and negotiated
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“I was very pleased with the level of service from ......”

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Jul 22,2016
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Anujen
By: 'Alex'
Jul 22,2016
0 people found
this helpful
I was very pleased with the level of service from the individuals that worked on my sale. The staff were very diligent, pro-active and good communicators....
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Comment on agent fees
Not the cheapest, but still very competitive.
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“An impressive performance by the whole Epsom Barnard Marcus sales ......”

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Jul 05,2016
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Anujen
By: 'Bill'
Jul 05,2016
2 people found
this helpful
An impressive performance by the whole Epsom Barnard Marcus sales team from engagement to final sale and completion of my apartment. Effective communication, negotiating and sales monitoring throughout achieved the best results for both seller and buyer. Highly recommended....
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Comment on agent fees
Agent fees were good for the service provided.
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“I found Barnard Marcus very professional and efficient. Stacy advised ......”

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Jun 27,2016
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Stacey
By: 'A'
Jun 27,2016
0 people found
this helpful
I found Barnard Marcus very professional and efficient. Stacy advised me on the listing price, and quickly arranged photos and advertising. She ensured that I was well informed about the process and costs. She arranged a viewing on the Saturday and had around 20 interested people ...
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Comment on agent fees
Very reasonable
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“If I could give no stars I would! At first ......”

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Mar 16,2016
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By: 'Kay'
Mar 16,2016
2 people found
this helpful
If I could give no stars I would! At first I was annoyed with how rude the staff were at the Epsom branch. That was sorted. I made a formal complaint 5 months ago to the lettings people in the head office. This has not been ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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By: Rebecca Rosindale
Mar 31, 2016
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Good Morning Kay. Thank you for taking the time to place your review on All Agents. As Branch Manager whilst am not responsible for the lettings team, your review affects the overall rating given to sales as well as lettings. As such, I would be keen to discuss your issues as they appear to be relating mainly to the property management team. Our Lettings team was been completely replace in November 2015 at branch level. As you may be aware Property Management is not dealt with in branch and actu ...

“I couldn't disagree with the last review more. I have ......”

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Feb 12,2016
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By: 'Ms'
Feb 12,2016
2 people found
this helpful
I couldn't disagree with the last review more. I have used other agents in Epsom and felt like just another number, Barnard Marcus have been transparent, honest and actually care abott my sale and purchase. The sales team are always happy, willing to help and ...
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“Awful service. Very misleading about what they would/wouldn't do ......”

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Feb 03,2016
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By: 'alison'
Feb 03,2016
2 people found
this helpful
Awful service. Very misleading about what they would/wouldn't do before I signed contract. Flat out lied to my face. Then I no longer delt with same person. Closing deal person hounded my solicitors everyday. Beyond a joke. Never again....
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What agent could do to change your mind?
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
Attached Filesnbsp;
Comment on agent fees
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
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By: Rebecca Rosindale - Branch Manager
Feb 11, 2016
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Dear Alison My entire team are somewhat shocked, disappointed and upset by your review. There has been a huge amount of passion and effort to sell and get your chain exchanged. I feel on this occasion it is only fair to point out to the general public who read this review what has commenced since instruction. Our Assistant Manager Stacey Blacker attended the property and agreed a marketing strategy and open day was chosen and a date approximately 2 weeks later agreed. At the point of instruc ...

“Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our ......”

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Nov 24,2015
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Stacey
By: 'Margaret'
Nov 24,2015
1 people found
this helpful
Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our first contact, she was very friendly and reassuring. Annette took over the actual purchase viewing & negotiation and she was fantastic - A very good sales woman! :-) . Glen sorted out our mortgage very quickly, thank ...
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“Dear Sir / Madame We would just like to say thank ......”

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Aug 20,2015
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Stacey
By: 'Mr'
Aug 20,2015
2 people found
this helpful
Dear Sir / Madame We would just like to say thank you to Stacey for being so professional and out shinning so many other Sales Estate Agents , We have come across these past few moths. My husband and I are registered with 21 Estate Agents and have ...
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“I must say I totally disagree with the previous very ......”

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Jul 16,2015
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Stacey
By: 'Nico'
Jul 16,2015
0 people found
this helpful
I must say I totally disagree with the previous very negative review by Annette Dimichele. My experience so far was only positive. Stacey Baker in particular has come across as extremely helpful. She has answered all my queries very promptly and always tried her very ...
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“Purchased a flat with this branch this year and the ......”

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Jul 14,2015
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Annette
By: 'Epsom'
Jul 14,2015
2 people found
this helpful
Purchased a flat with this branch this year and the quality of service was pretty poor. The agent knew very little about the property, understandable if this was a brand new listing, but it had been on the market for some time. Very reluctant to ...
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By: Rebecca Rosindale
Aug 20, 2015
View all comments (1)
Good Afternoon Many thanks for your review. At Barnard Marcus Epsom myself and my team are always keen to take feedback whether positive or negative. I am sorry on this occasion you feel that the service provided by my team fell short of your expectations. We continually strive to improve the service provided and would like the opportunity to discuss the specific issues that you encountered. Please do get in contact with me on the office number or feel free to email the branch and I will ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 14/11/2016 by Sophie Connolly

Awards won by Barnard Marcus, Epsom KT17 4RH



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