0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 04,2016
Sep 04,2016
9
people found
this helpful
this helpful
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let.
Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance.
The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them.
I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance.
The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them.
I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
Comment on agent fees
Average fees for the area. Could have managed the let myself with less work than they created at no cost ( I do have some property knowledge and contacts though so this may not be the case for everybody )
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Latest Reviews
6th Apr 2018
reviewed by 'Appalled'
4th Sep 2016
reviewed by 'Solihull'
Opening Hours
Address
John Shepherd Lettings
124 Station Road
Knowle,Solihull
West Midlands
B93 0EP
01564 771776
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,050 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 06,2018
Apr 06,2018
6
people found
this helpful
this helpful
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that ...
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Sep 04,2016
Sep 04,2016
9
people found
this helpful
this helpful
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let.
Having taken legal advice on their actions, I was advised that they had let ...
read full review
read full review
Comment on agent fees
Average fees for the area. Could have managed the let myself with less work than they created at no cost ( I do have some property knowledge and contacts though so this may not be the case for everybody )
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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