50% sales valuation accuracy
33% sales fee satisfaction
Aug 17,2016
Aug 17,2016
2
people found
this helpful
this helpful
Very poor.
My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the agent by telephone and couldn't get through. I then sent an email whilst standing at the front door.
I received no reply to my email on Monday so sent another in the evening stating my displeasure with the service.
I received a call from a lady called Kerry today who was apologetic albeit insincerely. At first, she questioned whether I was at the correct property I confirmed that I was. By the end of the conversation, I was essentially made out to be a liar. John was At the property until 16:30 as they always wait 15 minutes for a viewing. I sent my email whilst standing at the front door at exactly the time that John left. When I tried to explain this to Kerry it fell on deaf ears, I was given poor excuses and spoken over.
John is an elderly gentleman and wouldn't have been able to leave that quickly.
We always wait for 15 minutes after the appointment
The estate is a rabbit warren are you sure you were at the right property
I had viewings before you and they have provided feedback
None of the above confirm why I was left outside waiting.
I am extremely disappointed that the words that I said were not taken on board at all by Kerry.
I have stated that I do not wish the view the property now anyway. The pictures featured on their website and Rightmove are very misleading. The rooms are much smaller than they appear and the back garden is akin to a postage stamp. I am glad that I took the opportunity to view the property from the outside as it has ensured that I do not waste any more of my time with Boxall, Brown, and Jones.
In short a poor service, misleading photographs, rude and frankly incompetent.
My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the agent by telephone and couldn't get through. I then sent an email whilst standing at the front door.
I received no reply to my email on Monday so sent another in the evening stating my displeasure with the service.
I received a call from a lady called Kerry today who was apologetic albeit insincerely. At first, she questioned whether I was at the correct property I confirmed that I was. By the end of the conversation, I was essentially made out to be a liar. John was At the property until 16:30 as they always wait 15 minutes for a viewing. I sent my email whilst standing at the front door at exactly the time that John left. When I tried to explain this to Kerry it fell on deaf ears, I was given poor excuses and spoken over.
John is an elderly gentleman and wouldn't have been able to leave that quickly.
We always wait for 15 minutes after the appointment
The estate is a rabbit warren are you sure you were at the right property
I had viewings before you and they have provided feedback
None of the above confirm why I was left outside waiting.
I am extremely disappointed that the words that I said were not taken on board at all by Kerry.
I have stated that I do not wish the view the property now anyway. The pictures featured on their website and Rightmove are very misleading. The rooms are much smaller than they appear and the back garden is akin to a postage stamp. I am glad that I took the opportunity to view the property from the outside as it has ensured that I do not waste any more of my time with Boxall, Brown, and Jones.
In short a poor service, misleading photographs, rude and frankly incompetent.
What agent could do to change your mind?
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Opening Hours
Address
Boxall Brown & Jones
Joseph Wright House, 34 Iron Gate
Derby
Derbyshire
DE1 3GA
01332 553838
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 26,2024
Jan 26,2024
0
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if you’re looking for a professional and dynamic lettings team that will go the extra mile to find you the right tenants than look no further. With the best customer service out of all agents, the team at BBJ listened to what I needed ...
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Nov 18,2020
Nov 18,2020
0
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We cannot recommend Boxall Brown & Jones highly enough! From start to finish, initial enquiry to completion, the service was first class. In life, communication really is key, Boxall Brown & Jones kept us updated, well informed and reassured at every point of the process. The team ...
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Oct 22,2018
Oct 22,2018
1
people found
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this helpful
Don't take the risk of renting with Boxall Brown & Jones. During my 5 years of being a tenant, they have excelled at accepting my rent payments. However, once problems arose, they turned out to be inattentive and unresponsive, to the point of unprofessionalism.
In July (nearly 3 ...
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Aug 17,2016
Aug 17,2016
2
people found
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this helpful
Very poor.
My partner and I arrived early to view a property on Sunday only to be let down by nobody being there. I knocked on the front door, looked through the windows and waited for 40 minutes. After around 20 minutes I tried to contact the ...
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What agent could do to change your mind?
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May 30,2014
May 30,2014
5
people found
this helpful
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This agent were horrendous to deal with, they sold a property as a 4 bed without checking building regs in place , delayed and sent threatening letters throughout and then 3 weeks before scheduled completion they admitted building regs were not in place so had them done retrospectively ...
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Nov 29,2012
Nov 29,2012
0
people found
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I would highly recommend BBJ Lettings they took my property over from a local letting agent who had without success and with incompetence failed to secure a tenant. BBJ within 1 week of instructing them had secured three viewings which resulted in two applications for the ...
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May 12,2012
May 12,2012
2
people found
this helpful
this helpful
Shocking. Arranged to view a property at 1.30 pm but agent did not arrive. When questioned was told 1.00 pm was my appointment time. I asked why did you not call me? Agent answered that's not our policy!!
These guys are totally unprofessional in my experience....
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What agent could do to change your mind?
Communicate !!!!!Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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