77% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction
Mar 16,2009
Mar 16,2009
1
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An agent from Frosts took us round a few properties; we liked one of them, so phoned back to put in an offer. The agent wasn't in, so we left a message 'that we'd like to put in an offer'. We weren't called back, so phoned again the following day. The same thing happened.
We took the hint: if they can't be bothered with basic customer service when you want to put in an offer, what chance that they will be reactive when you're a tenant and the boiler breaks down?
We took the hint: if they can't be bothered with basic customer service when you want to put in an offer, what chance that they will be reactive when you're a tenant and the boiler breaks down?
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Latest Reviews
8th Sep 2023
reviewed by 'Javier Perez'
11th Aug 2022
reviewed by 'Em'
10th Mar 2022
reviewed by 'NYB'
5th Mar 2020
reviewed by 'Andy'
13th Aug 2019
reviewed by 'Clodagh'
5th Aug 2019
reviewed by 'Rosanna'
Opening Hours
Address
Frost's Estate Agents
4 Chequer St
St Albans
Hertfordshire
AL1 3XZ
01727 861166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 77% | 100% | £160,000 | £725,000 |
| Lettings | 100% | 85% | £875 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 11 | 7 | 22 | 2 | 7 | 2 | 3 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 08,2023
Sep 08,2023
0
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I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional....
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Aug 11,2022
Aug 11,2022
1
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It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our deposit....
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Mar 10,2022
Mar 10,2022
2
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I have dealt with a few estate agents but these are the worst. The level of service they provide is horrific. Any requests or emails sent to them asking for help had to be followed up numerous times. We were left for weeks with no ...
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Mar 05,2020
Mar 05,2020
0
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Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year later through to earl this year we were dealing with the sale of the property.
After taking into account John's professional, helpful and personal approach ...
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Aug 13,2019
Aug 13,2019
0
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Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process.
We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has ...
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Aug 05,2019
Aug 05,2019
0
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Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor ...
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Apr 11,2019
Apr 11,2019
0
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John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to anyone....
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Comment on agent fees
Average/reasonable
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Jun 12,2018
Jun 12,2018
0
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Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted quickly....
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Jun 12,2018
Jun 12,2018
0
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Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly recommend....
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Comment on agent fees
Good
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Jun 08,2018
Jun 08,2018
0
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Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and informed....
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Comment on agent fees
Competitive, open to negotiation
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Jun 04,2018
Jun 04,2018
0
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Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !...
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Comment on agent fees
Fair
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Jun 02,2018
Jun 02,2018
0
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My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and painless....
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Comment on agent fees
Reasonable
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May 31,2018
May 31,2018
0
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Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly recommended...
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Comment on agent fees
Good
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May 23,2018
May 23,2018
0
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Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting ...
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Comment on agent fees
Good
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May 23,2018
May 23,2018
0
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Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much appreciated......
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Comment on agent fees
Very reasonable fees.
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May 21,2018
May 21,2018
0
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Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend....
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May 21,2018
May 21,2018
0
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Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process.
I would certainly recommend her to any friends/colleagues looking for a ...
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Comment on agent fees
Usual fees expected
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May 20,2018
May 20,2018
1
people found
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We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we ...
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Comment on agent fees
Good
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May 17,2018
May 17,2018
1
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Quick sale. Achieved best price. Kept the chain together and kept me informed. Empathetic.
About as painless as house moving can be....
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May 17,2018
May 17,2018
0
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Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend....
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May 17,2018
May 17,2018
0
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I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you Rose!...
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Comment on agent fees
Average
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May 16,2018
May 16,2018
2
people found
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this helpful
Thank you to Frosts for selling my property. They did a great job handling difficult situations and was very professional throughout. Ella, the sales progressor helped us so much on our onward purchase . Helping even more than the agent that I was buying through , who ...
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May 16,2018
May 16,2018
0
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Competent professional who went above and beyond to ensure a speedy turn around. Open & clear communication from outset. very pleased with service......
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Comment on agent fees
Good
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Dec 08,2017
Dec 08,2017
0
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A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, ...
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Comment on agent fees
Reasonable fees, as a lettings client - certainly much better than other lettings agents I've experienced.
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May 26,2017
May 26,2017
0
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Trudie really helped to get a difficult sale through on my property. She was patient and always offering to help.
I didn't get as much money as I would have liked but that is due to the market conditions....
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Comment on agent fees
I would rather pay the higher fee to Frosts (completed sale 1st time) than the lower fee to William H Brown (2 aborted sales)!
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Apr 27,2017
Apr 27,2017
0
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Fantastic service from Sarah Valentine at Frosts who dealt with my sale post offer being accepted. Sarah remained in contact with me every couple of days throughout the process, chased up vendors and solicitors where items were outstanding and in general went above and beyond ...
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Comment on agent fees
N/a
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Mar 23,2017
Mar 23,2017
0
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Frosts have provided me with a professional, personable and efficient service throughout my recent enquires. They have been an invaluable source of advice, as has their mortgage advisor; I am very grateful to them....
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Feb 20,2017
Feb 20,2017
0
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Frosts have done sterling job in portraying my property in a positive light following image n marketing damage by two other estate agents. They have done this by listening and acting upon feed back throughout the selling period. I have been treated magnificently through their ...
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Comment on agent fees
Ok as negotiated from offset
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Feb 08,2017
Feb 08,2017
0
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I dont often leave reviews but i decided to on this occasion. We completed on our puchase in December and Frosts were excellent throughout the whole process. I found the the two people i had most dealings with (Jake and Sarah) to be extremely professional ...
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Jan 30,2017
Jan 30,2017
0
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Many thanks to John O'Sullivan and the team at Frosts St Albans.
They provided a very professional service throughout the sale of my father's property. In addition they secured in excess of the asking price for the property. I would highly recommend John and Sarah....
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Comment on agent fees
Fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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