“AVOID AT ALL COSTS! If you want a lettings agency ......”
1 Star Review
Jul 25,2016
By:
'AJR'
Jul 25,2016
Branch: Loughborough, 100 Ashby Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE11
Branch: Loughborough, 100 Ashby Road
Lettings (as a Tenant)
Postcode: LE11
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AVOID AT ALL COSTS!
If you want a lettings agency which is unorganised, avoids communication, demands last minute surprise documentation, lies to its customers (in writing), breaches it's own tenancy contract and BREAKS THE LAW, then AJR / The Student Lettings Company is the way to go. I've received better customer service from companies that were bankrupt!
Below is a summary of my terrible experience with them:
Slow to draw up the tenancy agreement even after being chased up.
Refused handover of keys ON THE MOVING DAY unless additional surprise paperwork was signed.
Staff seem to always be on annual leave when contacted by phone or email.
They requested property viewings with only 2 hours notice for us, the tenants.
When cancelling our tenancy contract renewal, we were told in writing the property would be on the market the next day. 5 weeks later, the property still wasn't on the market, with lies and claims of ignorance from the same agent.
Breach of contract by not registering our deposits with DPS.
Breach of The Housing Act 2004 by handing over deposits to the landlord without consent from the tenants.
Consistent absence of care and professional conduct.
I would rather have kidney stones than deal with AJR / The Student Lettings Company again. It would be less painful.
On the plus side, their office has free sweets.
What agent could do to change your mind?
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
Attached Filesnbsp;
Comment on agent fees
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
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