100% lettings valuation accuracy
94% lettings fee satisfaction
This company is no longer in business.
Jul 21,2016
Jul 21,2016
5
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this helpful
this helpful
Right where to start!!
Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property the communication between temples and ourselves ceased to exist.
We weren't too concerned as we did not have any problems whilst we were in the property other than the boiler (the boiler issue was dealt with via the out of hours call line so temples actually didn't deal with this)
Unfortunately when we had to move out of the property 5 months prior to the contract ending due to personal issues this was when temples in Nantwich really showed how incapable their team were with dealing with the smallest of tasks.
I don't know which was worse, having a new person email us each and every time we got in touch, the lack of communication between every single member of staff at the branch or the sheer lack of urgency they displayed.
We remained in our contract and applied for an early release. The property was vacant for 5 months yet they happily took every penny from us, we are only in our early 20s so trying to support a new flat (30 miles away) plus the rent of a £600pcm house on a single wage was to say the least difficult let alone when they charged us for everything you could imagine;
reference fees (which took them literally 2 minutes to do but 2 weeks to return) re advertising fees (even though they did not advertise).
I personally went into the branch on multiple occasions to try and get things moving as I could not afford to carry on like that, the stress alone made me sick. They did not care, they carried on passing us off onto their colleagues.
Finally my Ex bumped into the MD one day and we thought this would really get things moving again but yet the problems still remained...
they left the property to stand for 5 months until they did their end of tenancy checks.... This is where it became a joke.....
"presence of cobwebs", "Dust on Skirting boards", "Dust in Cupboards", "Dust on light fittings", "Carpets required cleaning due to dust", "Garden Required tidying as overgrown (WE LEFT IN FEBRUARY IT IS NOW LATE JULY!!!)"
33 pages of pathetic photos of dust and leaves because they were not able to get their arses into gear, hey they were happy at the end of the day they were still getting their money so why should they?!?
Just Short of £500 they want from us for the pleasure of them running a duster around and only because they have the inability to actually do their jobs.
"The fact that we are independent â‚€‚“ not tied to a large franchise or an add-on to an estate agency â‚€‚“ means our service can be flexed to meet the individual needs of our customers, whatever their circumstances. All our people are empowered to make decisions on behalf of customers, so can provide timely responses in your best interests." (Temples Website, 2016)
This statement above is what they preach on their website... Everything we have experienced in the short 12 months with them completely contradicts their values. They really do not have the slightest intention of helping their tenants, they have no ability to work as a team even though they are situated in the same building, communication skills are awful and well their decision making ability is laughable.
I strongly recommend you completely avoid Temples in Nantwich, unfortunately It is too late for us and we will be dealing with their tardiness for the foreseeable.
Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property the communication between temples and ourselves ceased to exist.
We weren't too concerned as we did not have any problems whilst we were in the property other than the boiler (the boiler issue was dealt with via the out of hours call line so temples actually didn't deal with this)
Unfortunately when we had to move out of the property 5 months prior to the contract ending due to personal issues this was when temples in Nantwich really showed how incapable their team were with dealing with the smallest of tasks.
I don't know which was worse, having a new person email us each and every time we got in touch, the lack of communication between every single member of staff at the branch or the sheer lack of urgency they displayed.
We remained in our contract and applied for an early release. The property was vacant for 5 months yet they happily took every penny from us, we are only in our early 20s so trying to support a new flat (30 miles away) plus the rent of a £600pcm house on a single wage was to say the least difficult let alone when they charged us for everything you could imagine;
reference fees (which took them literally 2 minutes to do but 2 weeks to return) re advertising fees (even though they did not advertise).
I personally went into the branch on multiple occasions to try and get things moving as I could not afford to carry on like that, the stress alone made me sick. They did not care, they carried on passing us off onto their colleagues.
Finally my Ex bumped into the MD one day and we thought this would really get things moving again but yet the problems still remained...
they left the property to stand for 5 months until they did their end of tenancy checks.... This is where it became a joke.....
"presence of cobwebs", "Dust on Skirting boards", "Dust in Cupboards", "Dust on light fittings", "Carpets required cleaning due to dust", "Garden Required tidying as overgrown (WE LEFT IN FEBRUARY IT IS NOW LATE JULY!!!)"
33 pages of pathetic photos of dust and leaves because they were not able to get their arses into gear, hey they were happy at the end of the day they were still getting their money so why should they?!?
Just Short of £500 they want from us for the pleasure of them running a duster around and only because they have the inability to actually do their jobs.
"The fact that we are independent â‚€‚“ not tied to a large franchise or an add-on to an estate agency â‚€‚“ means our service can be flexed to meet the individual needs of our customers, whatever their circumstances. All our people are empowered to make decisions on behalf of customers, so can provide timely responses in your best interests." (Temples Website, 2016)
This statement above is what they preach on their website... Everything we have experienced in the short 12 months with them completely contradicts their values. They really do not have the slightest intention of helping their tenants, they have no ability to work as a team even though they are situated in the same building, communication skills are awful and well their decision making ability is laughable.
I strongly recommend you completely avoid Temples in Nantwich, unfortunately It is too late for us and we will be dealing with their tardiness for the foreseeable.
Comment on agent fees
TERRIBLE
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Latest Reviews
8th Mar 2018
reviewed by 'Mrs'
22nd Feb 2018
reviewed by 'Colin'
25th Oct 2017
reviewed by 'Nantwich'
31st May 2017
reviewed by 'Kian'
31st Mar 2017
reviewed by 'Sammie'
Opening Hours
Address
Temples Lettings
4 High Street
Nantwich
Cheshire
CW5 5AR
01270 627272
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 94% | £495 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 0 | 22 | 2 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
- CW5
- CW3
- SY13
- TF9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 08,2018
Mar 08,2018
0
people found
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Sammii is lovely and has been really helpful and friendly. She's made the whole move easy for us and we as a family would definitley recommend Temples. Thank you....
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Comment on agent fees
Fees are a little steep but I suppose but inline with other agents.
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Feb 22,2018
Feb 22,2018
0
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Sammi was very professional, and helpful she went out of her way to accommodate my application as I was working in Europe at the time , the apartment was exactly what I wanted when I viewed it ,I would most certainly recommend her to others...
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Feb 19,2018
Feb 19,2018
0
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Cannot fault this letting agent one bit! Great communication, very quick at getting all documentation out and explain fees and the letting process very, very well.
Since moving into our property, the company have been excellent with repairs too, dealing with issues quickly and receiving ...
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Comment on agent fees
Very fair agency fees.
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Oct 25,2017
Oct 25,2017
0
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Have used Temples for a number of years. I have just changed Tenants and used Temples Lettings in Nantwich. They also manage the property on my behalf. The service is always friendly, helpful and professional. They have been able to achieve a higher rent and ...
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Comment on agent fees
Good. Using their 'PRIVILEGE' contract.
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May 31,2017
May 31,2017
1
people found
this helpful
this helpful
Sammii was excellent showing us round the properties we wanted to view. Didn't rush us round and let us take our time viewing them....
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Comment on agent fees
Good
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Mar 31,2017
Mar 31,2017
0
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Sammi has bin a massive help... really helpful and anserwed by tone of questions! Made me feel at ease about renting our home out. Thank you...
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Comment on agent fees
Good
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Mar 31,2017
Mar 31,2017
0
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Sammi and Liz were fantastic from the start in helping us to secure our lovely new home in such a fast paced market. Fast, efficient, friendly service, thank you!...
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Mar 08,2017
Mar 08,2017
0
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Due to unforeseen circumstances, my family and I had to leave our property st short notice. We had only moved in six months previously and to move again in such a short timescale was traumatic to say the least. Or should I say it should ...
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Comment on agent fees
Fees were average
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Mar 06,2017
Mar 06,2017
0
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Fantastic team, professional but personable, always willing to go the extra mile. Couldn't recommend Temples more for renting! Sammi was honest and down to earth, which made our decision much easier....
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Feb 24,2017
Feb 24,2017
0
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Excellent service from Steve and his team at Temples. This was our first buy to let property and from our very first meeting with Steve, we were really impressed with his advice and help. Steve knows his business inside out and we appreciated the fact ...
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Comment on agent fees
We are using the Temples Privilege service and find that the fees are reasonable.
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Feb 14,2017
Feb 14,2017
0
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Sammii and Liz were an absolute delight to deal with, very professional and made the whole process so easy for me. I would strongly recommend this agent due to the efficient service I was provided with. Thank you once again....
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Feb 13,2017
Feb 13,2017
0
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After a very disappointing start to our letting journey in Nantwich, verity saved the day and went the extra mile to help secure a flat for my daughter within the timescale that we required.
I would certainly recommend verity, she was polite, professional and caring, ...
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Feb 07,2017
Feb 07,2017
0
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Very helpful, throughout thank-you
Only criticism would be that we initially had to call a few times to check progress.
Once sorted the agency were very attentive and the new tenancy layout is very useful....
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Feb 02,2017
Feb 02,2017
1
people found
this helpful
this helpful
I've just moved in today and Verity Beresford has been great help throughout the process. Verity did everything she could to fit my needs and helped me find what I was looking for with a wide variety of options. She answered every one of my ...
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Comment on agent fees
Good
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Jan 26,2017
Jan 26,2017
0
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Sammii was very helpful and patient, even going the extra mile to download a compass map on her phone so we could determine which direction the windows faced. Nothing was too much trouble for her, and she remained pleasant and courteous throughout displaying excellent people ...
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N/A
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Nov 23,2016
Nov 23,2016
0
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Very friendly and knowledgeable. Took me through the letting process making it very straightforward. A professional service and I can't recommend highly enough....
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Comment on agent fees
Competitive fees
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Oct 20,2016
Oct 20,2016
0
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From start to finish, Temples Nantwich have been a pleasure to deal with. Their communication has been perfect and they are a very friendly team. Sammii dealt with the viewing in a very professional way and was very knowledgable. Verity, Elizabeth and Mandy have all ...
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Comment on agent fees
Fair
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Aug 11,2016
Aug 11,2016
1
people found
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this helpful
Fantastic the most dedicated person of a well established company, she is so thorough..Jemma wanted to help me get my apartment ready for a new tenant.. And is helping me getting the property ready for a sale- I have never had so much customer ...
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Aug 05,2016
Aug 05,2016
0
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I find Temples Lettings very professional and hard working company.
The person who gave me the valuation of my property was very knowledgeable of the market and the potential of my property.
The person who looked after the all the viewings did this is a ...
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Comment on agent fees
Comparable with other companies
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Jul 21,2016
Jul 21,2016
5
people found
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Right where to start!!
Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property ...
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Comment on agent fees
TERRIBLE
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Jun 22,2016
Jun 22,2016
0
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Having had a bad experience a few years ago I was reluctant to become a Landlord again. However, I appointed Temples some 9 months ago on a full management basis and to date have been pleasantly surprised - the finding of the first tenant, the recent ...
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Comment on agent fees
The fees are fair
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Jun 07,2016
Jun 07,2016
0
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I have been very impressed by the excellent service I have received from Steve at the Nantwich office during the recent change of tenancy, with the considerable help of a Steve,work on the house has been carried out to a high standard with the ...
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Comment on agent fees
I think the fees are fair.
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Mar 31,2016
Mar 31,2016
0
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If it was possible to put minus stars I would! My boyfriend arranged two viewings with temples a couple of weekends back, although I am local he was travelling specifically for these viewings from the Midlands. We arrived at the first property and the person ...
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Mar 14,2016
Mar 14,2016
0
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The service I've received from Temples has been brilliant - prompt, personal and positive in all respects. As a first timer in the letting game I was worried about getting the right agent and a good tenant - Temples have come up trumps in both ...
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Comment on agent fees
Good compared to others considered
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Mar 14,2016
Mar 14,2016
0
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We are new landlords but feel that the staff at Temples have looked after us each step of the way. They have made themselves readily available if we need questions answered and nothing has been to much trouble for them. They have been both professional ...
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Comment on agent fees
There was room for negotiation and we feel that we are getting value for money.
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Mar 09,2016
Mar 09,2016
0
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I can't recommend Temples highly enough. I needed to find a furnished apartment to rent quickly and they were so helpful and supportive. I have mainly dealt with Steve who literally couldn't do enough to get me settled in and make sure everything was right ...
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Comment on agent fees
Fees are competitive
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Feb 24,2016
Feb 24,2016
0
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Temples Nantwich, in particular Steve, have been fantastic in all respects in helping my wife and I secure our new home. Open, honest, helpful, professional and upfront from start to finish - can't wait to get our keys now!!...
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Comment on agent fees
The fees are more than acceptable and very reflective of their services and the market
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Oct 17,2015
Oct 17,2015
0
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We are renting our first property and were very unsure of the whole process. Our first contact with the branch was a lady called Gemma who met us at the property. She was very helpful, had everything to hand and reassured us the whole way. ...
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Oct 15,2015
Oct 15,2015
0
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Steve and the whole Team at Temples have never let me down to find a tenant at a good price and within the timescale of the closing tenancy. A no brainer when it comes to renewing a tenancy for my property. Always quick to respond ...
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Oct 13,2015
Oct 13,2015
0
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I have been working with Steven and his team since July 2012. The ladies in the lettings office are always quick to respond and are pleasure to work with. Temples tenants vetting process is very thorough and I had so far no issues with the tenants ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:10 AM 25/07/2016 by Steve Kitchen
Best Letting Agent in CW5 
