100% sales valuation accuracy
90% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 01,2012
Mar 01,2012
7
people found
this helpful
this helpful
I have a reasonable sized property portfolio and have used many different agents over the years to manage my properties. Robinson Jackson Lettings in Welling have provided the worst service I have received over the last 10 years. Every time I call the person I previously dealt with is busy so I have to explain everything time and time again. There's Julia, Ruby, Jane, Lorraine..........the list goes on. I have to make these continuous calls because they never see any maintenance issues through to the end. They make a phone call, put the file aside and forget about it. Something that can be resolved in 2 days takes them about 6 weeks. Their idea of management is the bare minimum. Telling me that they manage over 300 properties and are short staffed is really not my problem. I don't think collecting the rent and maybe 2 phone calls every 3 months is a lot to ask for over £90 a month. They refuse to forward post, deal with management companies, have keys cut, read meter readings etc etc. My tenant is not happy with the service he has received either. All I can conclude is that they manage so many properties because of their name. They work hard at selling the brand but its all rubbish. All they want is money. Good service is very low on their list of priorities and in an economic climate such as the current, this is almost sure to be their downfall. I definitely favour, small, independent agents that need the business so therefore do all they can to help. It's a more personal service and they earn their money. Maybe I'll try the Orpington branch next time!
What agent could do to change your mind?
Have specific people to deal with specific issues and see it through to the end. Try to actually earn their money.Attached Filesnbsp;
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Mar 16, 2012
Agreed!!! they are useless!!!!! we rent a property with them and they are just ridiculous!!!
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Latest Reviews
5th Jul 2021
reviewed by 'Richard'
1st Mar 2021
reviewed by 'Denise'
28th Oct 2020
reviewed by 'Rohan'
23rd Feb 2020
reviewed by 'Vanessa'
25th Jun 2019
reviewed by 'Kerinah'
7th Mar 2019
reviewed by 'Margaret'
Opening Hours
Address
Robinson Jackson Partnership
146 Welling High Street
Welling
Kent
DA16 1TJ
020 8303 5213
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £185,000 | £430,000 |
| Lettings | 100% | 99% | £1,150 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 0 | 0 | 7 | 1 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jul 05,2021
Jul 05,2021
0
people found
this helpful
this helpful
Awful experience, I rented a flat using Robinson and Jackson using their highest premium meaning they would sort all issues with the flat. They were friendly up until the point I signed the contract to use them, then they disappeared and were difficult to get ...
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Mar 01,2021
Mar 01,2021
0
people found
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A big Thank you to Tony & Scott at the Welling Branch for selling our property so quickly. Really friendly, helpful and professional service. Always able to help and answer questions throughout the whole process from selling to completion. Would definitely recommend their services to anyone ...
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Oct 28,2020
Oct 28,2020
12
people found
this helpful
this helpful
Absolute bell ends from the welling branch * couldn't manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the ...
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Feb 23,2020
Feb 23,2020
0
people found
this helpful
this helpful
What an excellent team!
Stuart, who has moved to another branch had the patience of a saint when we were desperately trying to get ready to rent on a very tight schedule.
We had numerous questions......about everything! We felt that he went out of ...
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Jun 25,2019
Jun 25,2019
0
people found
this helpful
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The Welling Lettings team is amazing and very friendly! I gave them
a call on a Friday afternoon, spoke to the lovely James who immediately made me feel confident and comfortable, had Wayne view and value my property the next day and had tenants found ...
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Mar 07,2019
Mar 07,2019
0
people found
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Morgan has been very professional and helpful with her communication. I would recommend Robinson Jackson as an agent best placed to provide property mgt services....
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Comment on agent fees
Fair market representation of fees
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May 28,2018
May 28,2018
0
people found
this helpful
this helpful
The service i received was excellent and I highly recommend Robinson Jackson Estate Agents in Welling. I was kept informed right throughout the whole process. I found the staff very helpful, courteous and very professional. I am very grateful....
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Comment on agent fees
Excellent service and very professional
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Apr 20,2018
Apr 20,2018
0
people found
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I was very happy with the service from Sue and Ben. The whole process had been very stressful for me as you were the second agent I used and it took over 18 months from point of sale to completion. only 6/7 months of that was with ...
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Comment on agent fees
we were happy with the fee
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Dec 07,2016
Dec 07,2016
1
people found
this helpful
this helpful
Having exchanged this morning, I can say I have had a very positive experience with the Welling branch of Robinson Jackson. From the outset they were very business-like, in that they were focussed completely in getting my house sold. I have had experiences in the ...
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Comment on agent fees
Reasonable
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Jul 04,2016
Jul 04,2016
8
people found
this helpful
this helpful
I sold with Robinson Jackson end of last year. It was the most stressful experience ever. The valuation and marketing was great but once the file went to their so called 'progression' unit it all went down hill. I was treated like I was a ...
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Sep 08,2015
Sep 08,2015
0
people found
this helpful
this helpful
The service I received 15 years ago when I sold my property via Robinson Bellegrove & Jackson was excellent, therefore, when I looked at purchasing another property in June this year I contacted them again. The customer care and service I received this time around was second ...
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Comment on agent fees
The fees for the purchase of my property were very reasonable and the service was excellent. The transaction overall was very smooth. Thank you, Carmel
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Aug 06,2015
Aug 06,2015
0
people found
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I have not hesitation in recommending Robinson Jackson. From start to finish throughout the sale of my property, I have received an excellent service and the team are very thorough. In particular, Ben and Sue worked hard to ensure the whole process was smooth and ...
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Jul 14,2015
Jul 14,2015
1
people found
this helpful
this helpful
My brother and I were very impressed by Ben & his team from start to finish. They were clear and concise, courteous and we knew we could trust them straight away. Throughout the transaction they kept us up to date with any developments and were always ...
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Nov 20,2014
Nov 20,2014
0
people found
this helpful
this helpful
Ben Harrington was very professional from the outset in arranging the initial valuation of our property to then marketing this and booking in a phenomenal number of appointments on our open day to ensure a quick sale for the best price.
Sue Cooper then really ...
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Jun 07,2014
Jun 07,2014
1
people found
this helpful
this helpful
Not having moved for 40 years I didn't know what to expect.
I am more than happy to endorse the Welling Team for the way they handled the sale of my house. They listened to my concerns and arranged 7 viewings and 2 offers within a week. They ...
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Nov 07,2012
Nov 07,2012
2
people found
this helpful
this helpful
I had someone from Robinsons come round a few weeks ago to carry out a rental valuation. I was very disappointed with the service on offer. Out of four agents I had round they delivered the poorest "pitch". The lady was in and out in ...
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Mar 01,2012
Mar 01,2012
7
people found
this helpful
this helpful
I have a reasonable sized property portfolio and have used many different agents over the years to manage my properties. Robinson Jackson Lettings in Welling have provided the worst service I have received over the last 10 years. Every time I call the person I previously ...
read full review
read full review
What agent could do to change your mind?
Have specific people to deal with specific issues and see it through to the end. Try to actually earn their money.Attached Filesnbsp;
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Apr 20, 2012
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(2)
I have given the managment of my properties to robinsons for the past several years. i have always found them to be helpful and supportive.
I have rented properties for many years with various companies and have found during that time that things are not always plain sailing regardless of who manages your properties. there are always things that are beoynd the control of the management however ....I do not recieve calls at midnight.....the company will always use registered contractors to ens ...
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Last updated at 11:59 AM 07/01/2020 by Amie Edwards
I have rented properties for many years with various companies and have found during that time that things are not always plain sailing regardless of who manages your properties. there are always things that are beoynd the control of the management however ....I do not recieve calls at midnight.....the company will always use registered contractors to ensure my tenants safety(which is my upmost importance) and they do their upmost to ensure that I am kept updated with any situations that arise.