33% lettings valuation accuracy
40% lettings fee satisfaction
Jun 06,2016
Jun 06,2016
4
people found
this helpful
this helpful
I can unfortunately only echo the repeatedly used adjective to describe them: dishonest. I had tenants, who were told that the landlord insisted on a rent increase, when in fact I was not even consulted about the rent review. As I was also in direct contact with the tenants, I confirmed to them that I would not increase the rent after 1 year, so they forwarded me the email sent by Hodders claiming the opposite :( I made a complaint at the time. When it came to finding new tenants, they were not my first choice, but eventually agreed that they could also market the property. They literally covered up the original agent's board with theirs and tried to persuade me to change my locks, as apparently they didn't work. As it turned out, the agent didn't know how a Yale lock worked (or they hoped that I didn't know?). When I found out about these, I immediately terminated my agreement with them.
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Latest Reviews
10th Sep 2018
reviewed by 'Heather'
13th Aug 2018
reviewed by 'kathyb'
11th Jan 2017
reviewed by 'STEER'
21st Sep 2016
reviewed by 'Alec'
Opening Hours
Address
Hodders
4 Brox Road
Chertsey,Ottershaw
Surrey
KT16 0HL
01932 874777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 40% | £1,150 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 10,2018
Sep 10,2018
4
people found
this helpful
this helpful
As a landlord, I have received an appalling service from this estate agent. I had a tenant who defaulted on his rent payments, and Hodders have used a deposit lodged with them for maintenance to collect their commission on that rent! The staff involve themselves ...
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Comment on agent fees
Average. But read the terms and conditions VERY carefully....
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Aug 13,2018
Aug 13,2018
6
people found
this helpful
this helpful
Complete nightmare with this agency from start to finish.
I am a landlord, they mismanaged my property so badly that they were eventually forced to refund me some of the management fees they had charged, and we have agreed to part company so I can ...
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Comment on agent fees
Fees were reasonable, shame they did nothing to earn them
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Jan 11,2017
Jan 11,2017
5
people found
this helpful
this helpful
ABYSMAL
Stay away if at all possible...
Communication shocking when any work needs to be done/things need to be fixed...
Having rented many properties in the past, I can say that I've never felt so betrayed by agents... Enough said......
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Jan 11, 2017
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(1)
Good Afternoon, I note that no name has been added and I would like to investigate this further, can you email me directly your issues so I can look into this for you? Chris Page (Director) ...
Sep 21,2016
Sep 21,2016
5
people found
this helpful
this helpful
Throughly disappointed in hodders. During my tenancy they we less than helpful when we had issues with the property it took them over 2 months to repair our hotels water and oven. I would not recommend hodders to anyone...
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Comment on agent fees
Bad not worather it at all
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Sep 21, 2016
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(1)
Hi Alec, you comments mention you had issues with your hotel but we do not look after any hotels maybe you have the wrong agent?. Please feel free to email me directly if this is not the case. Chris Page - Hodders Director ...
Jun 06,2016
Jun 06,2016
4
people found
this helpful
this helpful
I can unfortunately only echo the repeatedly used adjective to describe them: dishonest. I had tenants, who were told that the landlord insisted on a rent increase, when in fact I was not even consulted about the rent review. As I was also in direct ...
read full review
read full review
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Aug 15, 2016
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(1)
Dear Lidi, thank you for your comments. I apologise that you were unhappy with the service received; I was the member of staff who got locked into the property, and had to call my manager to come and rescue me. We have also spoken to our board firm about where they positioned our board, as this is obviously not good practice.
I'm sorry you feel this was about Hodders, and if there is anything we can do to change your mind about using us in the future, please do let us know. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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I'm sorry you feel this was about Hodders, and if there is anything we can do to change your mind about using us in the future, please do let us know.