99% sales valuation accuracy
97% sales fee satisfaction
May 16,2016
May 16,2016
0
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Staff were courteous and polite at all times, they helped our buyer to get a mortgage when he ran into difficulty which could have caused the sale to fall through. They convinced us to conduct our own viewings & said that they'd only really look to do them themselves if the sellers were likely to hinder the sale. I think we could have put our foot down and insisted & I wished I had as it was a bit of a pain. There was an issue about half way through the sale process that caused a lot of tension between us and the buyer but unfortunately we could never prove whether it was the buyer or One stop who were the cause of it. I did send an email with my complaint on but after 3 weeks had no reply, however I received a text hours after placing this review online‚… If only they‚’d been so quick with responding to my email! Overall a good service, however I would make sure absolutely EVERYTHING is put in writing & if you want the estate agent to do your viewings be very insistent or go for someone local to your area.
Comment on agent fees
Compared to what we paid our solicitor I don't think they any where near earned their fee of 1.5%, but I guess that's probably the case with all estate agents. We did our own viewings which wasn't ideal. But as above, if we'd absolutely insisted I'm sure they would have done them.
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Latest Reviews
25th Nov 2023
reviewed by 'Clive Hampson'
2nd Aug 2022
reviewed by 'Patricia'
2nd Aug 2022
reviewed by 'Anthony'
24th Feb 2022
reviewed by 'Ian'
23rd Feb 2022
reviewed by 'Alisha'
16th Feb 2022
reviewed by 'Peter B'
Opening Hours
Address
Shrigley Rose & Co
4 Ravenoak Road,
Cheadle Hulme,Cheadle
Greater Manchester
SK8 7DL
0161 425 7878 \/ 017
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 97% | £36,500 | £39,300,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 143 | 3 | 54 | 0 | 2 | 1 |
Areas covered
- SK12
- SK8
- SK13
- SK3
- SK14
- SK4
- SK15
- SK5
- SK16
- SK6
- BB4
- SK7
- OL13
- SK8
- M20
- SK9
- All Surrounding Areas
- SK10
- SK11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Nov 25,2023
Nov 25,2023
1
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When Craig suggested marketing our home on Boxing Day, we were surprised to say the least, crazy idea, then when we thought about it we thought what a brilliant idea, everyone at home surfing the housing market, so we said go for it!
We had ...
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Aug 02,2022
Aug 02,2022
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I’m in my seventies so I’ve sold quite a few house’s over the years
I have never sold a house so quickly
Shrigley Rose where fantastic from start to finish
My point of contact John kept me informed all the way
Nothing ...
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Aug 02,2022
Aug 02,2022
1
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Craig and his team have been both professional and personable from the outset. Their approach has led to a quick sale to the right people at the right price. Thank you all for your hard work....
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Feb 24,2022
Feb 24,2022
1
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This agency was recommended to us by several people in our village, maybe slightly more expensive than some agents but, they worked tirelessly on our behalf providing friendly and professional service and advice. We will be happy to recommend them to others....
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Nov 29,2021
Nov 29,2021
0
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Excellent , knowlegable and experienced team from initial meeting with Craig , and sales support of John and Emily from start to finish, proactive, great service, always trys to accommodate, would definitely recommend one stop for property solutions....
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Oct 25,2021
Oct 25,2021
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I cannot fault one stop property shop. The team have been very pro active during the sale of our house....
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Oct 25,2021
Oct 25,2021
0
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One stop have certainly changed my opinion of estate agents because my previous experience of them was once you’d signed up for their services you never heard from them again except when their commission was due.
I have been amazed by the commitment and ...
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Sep 23,2021
Sep 23,2021
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We approached one stop after we had 2 viewings in 4 weeks with no offers on our house. We became aware of them after we visited a nearby property they were selling who had also approached them and sold quickly after having initially failed to sell under ...
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Jul 03,2021
Jul 03,2021
1
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As soon as Craig, the owner of One Stop Property Solutions, came to visit my house with a view to valuing, it was obvious he knew what he was talking about. He gave an honest appraisal and market valuation. After that process we were handed ...
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Jul 03, 2021
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Thank you so much for taking.the time to write this review.
You were an absolute gentleman throughout the entire process. Thanks John. ...
Jun 26,2021
Jun 26,2021
0
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High quality service throughout, including presentation of the property, photography, advice and good communication. Onestop provides a thoughtful, bespoke service and I thought they were excellent in understanding the customer's needs....
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Jun 03,2021
Jun 03,2021
1
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One Stop were very helpful and informative during our move and kept us in the loop. Very good and would highly recommend. We dealt with John who was very supportive throughout....
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Mar 06,2021
Mar 06,2021
0
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I decided to use One Stop Property, for the Sale of my property after dealing with them for the purchase of a property they were currently selling. Through both transactions the communications and professionalism with John and Emily was absolutely first class keeping myself fully ...
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Feb 19,2021
Feb 19,2021
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I have sold about 10 houses over the years and I have never come across an estate agency like One Stop Property Solutions (in a good way). The agency was recommended to me by my financial adviser who used to be an estate agent. So even ...
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Feb 05,2021
Feb 05,2021
0
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What a team! One Stop are professional, friendly, caring and genuinley have your best interests at heart. We couldnt have asked for a better team to help us sell our house. Craig offered advice prior to us putti ng the house on the market and ...
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Dec 14,2020
Dec 14,2020
0
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Great service and would not hesitate in recommending them if you are looking for a 5* Agent to market your property. The staff are all very knowledgeable and keen to get you a sale....
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Dec 14,2020
Dec 14,2020
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Just bought a property for sale with One Stop. Really helpful throughout. Kept in touch regularly and followed up any issues promptly. Would recommend....
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Dec 07,2020
Dec 07,2020
0
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Emily from One Stop Property Solutions has been a great support to us during our house purchase. She provides high levels of customer service including quick replies to emails and continuous pushing through all steps of the chain.
Emily has great knowledge of the whole ...
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Nov 25,2020
Nov 25,2020
1
people found
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Very smooth process from the beginning, regular updates and communication from everyone. Great marketing of my house, to maximise potential buyers, an offer made and accepted after the first viewing day. Highly Recommend....
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Oct 23,2020
Oct 23,2020
0
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One Stop Property were quick to repsond to any queries and very professional. All in all a great property industry to use if buying or selling a house....
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Oct 06,2020
Oct 06,2020
0
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I received amazing support from both Emily and John from the viewing all the way through to exchange and completion. They were proactive and kept in touch with me being available to speak to via phone or email. As a First time buyer I really ...
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Oct 02,2020
Oct 02,2020
0
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Odd time to try to sell a house. Started as COVID started, my tenants were then told they couldn’t move, which delayed things further. Great advice on how to prepare a house, offers to supply decorators, then a one day viewing with 7 appointments one ...
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Aug 24,2020
Aug 24,2020
0
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We received a friendly and professional approach with excellent advice from the beginning of marketing our property to the sale and also the purchase of our new home....
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Aug 24,2020
Aug 24,2020
0
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Fantastic agent, we struggled to sell a property for over 3 months with another agent, these guys sold the property in the first week of it being back on the market.
Fantastic!...
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Aug 22,2020
Aug 22,2020
1
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Easy to deal with and very helpful throughout the lockdown period and afterwards. We got our asking price so we were more than happy....
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Aug 21,2020
Aug 21,2020
0
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Excellent from start to finish ... from sieving and vetting clients to view... block viewings ... to selling a house in 2 weeks... offering px...not your typical estate agents using pyscology and placing furnitire in brochures to show how it would look...
Communication second to none... always ...
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Aug 03,2020
Aug 03,2020
0
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The team provided an approachable and friendly (whilst professional) service throughout and ensured a quick sale of my property with an excellent property guide and professional photo’s. Would have no hesitation in recommending to others....
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Jul 28,2020
Jul 28,2020
0
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John and the team at One Stop Property have been extremely helpful and efficient, replying to queries promptly, advising us and keeping us informed. Nothing is too much trouble. Buying and selling houses is stressful but they have made our journey so much easier I ...
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Jul 28,2020
Jul 28,2020
0
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Excellent service. Kept me up to date with weekly phone calls from the day they took on the sale. These where the 3rd agents we had in 2 years and we had more viewings in the first month than all the other agents in 2 years. They ...
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Jul 23,2020
Jul 23,2020
0
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I can’t recommend this company highly enough. Craig, John and Emily have been a god send through the difficult process of selling two properties and buying another at the same time!
They always reply to your calls, emails and texts. The best thing about ...
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Feb 29,2020
Feb 29,2020
0
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What a breath of fresh air One Stop Property Solutions are!
From our first contact with Craig at One Stop, we knew we were in very capable hands. Everything was completed and our sale set up and launched on to sites very quickly and smoothly, ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
Shrigley Rose & Co prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Residential Estate Agency - Making a complaint
Information for Customers
Shrigley Rose & Co. is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three – Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Customer Relations
Shrigley Rose & Co.
4 Ravenoak Road
Cheadle Hulme
Cheadle
SK8 7DL
Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Last updated at 11:31 AM 02/02/2022 by
Shrigley Rose & Co prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Residential Estate Agency - Making a complaint
Information for Customers
Shrigley Rose & Co. is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three – Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Customer Relations
Shrigley Rose & Co.
4 Ravenoak Road
Cheadle Hulme
Cheadle
SK8 7DL
Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Best Estate Agent in SK8 
I'm very sorry to hear you feel this way, we pride ourselves upon a high level of service which you touched upon in your email.
As clarified with you at the time by our sales progression team member the white goods were at no point ever discussed with your buyer because we didn't know in-house what you were doing with those items in the first instance.
The company policy has always been and always will be that any negotiation in relation to white goods will be handled by the solicitors otherwise it will always lead to ambiguity..
Your comments are welcome and I would like to take this opportunity to resolve this as soon as possible. I have sent you an email to arrange a convenient date and time to resolve this with you.
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