Portico
Islington, London, N1
3.8/5, 87 reviews
71% recommended
64% sales valuation accuracy
100% sales fee satisfaction

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“Josie has a very friendly manner is proactive and resolves ......”

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May 05,2016
Minithumbup
By: 'David'
May 05,2016
0 people found
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Josie has a very friendly manner is proactive and resolves issues quickly. She keeps you updates and has excellent communication.
Comment on agent fees
Good
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Latest Reviews

View all Reviews 87
12th Jul 2021
reviewed by 'Mark'
“In difficult times for London Landlords Portico at Islington really helped me. I have 25 years experience as a London Landlord ......”
1st Mar 2021
reviewed by 'Natalia'
“Chris from the Islington branch has been extremely helpful today and they offer a very high service. The team will ......”
10th Feb 2021
reviewed by 'Keely'
“Meera assisted with the purchase of my flat. Whenever there were any issues she was always happy to mediate between ......”
20th Aug 2020
reviewed by 'Emma'
“Terrible experience with the Islington branch. We stayed in a lovely apartment but it was so badly managed, we could ......”
29th Jul 2020
reviewed by 'Christine'
“Our daughter has just moved out of a flat managed by Portico (Islington branch). By far the worse experience of ......”
29th Jul 2020
reviewed by 'Sonia'
“If you have a full time job this agent isn’t for you. You need to constantly chase and chase. ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Portico
1 Theberton Street
Islington,London
Greater London
N1 0QY
020 7354 3283

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 64% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 35 24 0 0 1 0 6 1
Areas covered
  • N1
  • N4
  • N5
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Bad time to be a London Landlord but Portico helped me...”

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Jul 12,2021
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Chris
By: 'Mark'
Jul 12,2021
0 people found
this helpful
In difficult times for London Landlords Portico at Islington really helped me. I have 25 years experience as a London Landlord and it has never been as tough as this, Chris Rosser at Portico went the extra mile to sort me out and find 2 tenants with ...
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“Chris from the Islington branch has been extr......”

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Mar 01,2021
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Chris
By: 'Natalia'
Mar 01,2021
5 people found
this helpful
Chris from the Islington branch has been extremely helpful today and they offer a very high service. The team will not hesitate to help if you are ever in needs!...
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“Flat Purchase...”

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Feb 10,2021
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Meera
By: 'Keely'
Feb 10,2021
6 people found
this helpful
Meera assisted with the purchase of my flat. Whenever there were any issues she was always happy to mediate between myself and the buyer and help find a solution. Overall pleasant experience & am very happy in my new flat!...
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“Terrible experience with the Islington branc......”

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Aug 20,2020
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By: 'Emma'
Aug 20,2020
2 people found
this helpful
Terrible experience with the Islington branch. We stayed in a lovely apartment but it was so badly managed, we could not believe it. Multiple Issues with the maintenance team, lettings team and lettings management. Sent complaints before, during and after we moved out. Requested follow ...
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Comment on agent fees
As the service was so abysmal, any fee would be too high
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“Our daughter has just moved out of a flat man......”

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Jul 29,2020
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Molly
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Megan
By: 'Christine'
Jul 29,2020
4 people found
this helpful
Our daughter has just moved out of a flat managed by Portico (Islington branch). By far the worse experience of an agency, we have three children all been students and in various accommodations throughout the UK. Portico did not react promptly to issues, they were ...
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“Don’t do it...”

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Jul 29,2020
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By: 'Sonia'
Jul 29,2020
3 people found
this helpful
If you have a full time job this agent isn’t for you. You need to constantly chase and chase. My daughter moved out of a property managed by portico and from The day she moved in to the day we finally got our despoait ...
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“I would not recommend Portico under any circu......”

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Nov 25,2019
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By: 'N'
Nov 25,2019
3 people found
this helpful
I would not recommend Portico under any circumstances and share the same complaints as many of the people on here. While we were renting our flat, we had a lot of trouble reaching them whenever things needed fixing (oven, toilet, heating). Our property manager changed ...
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“I have had problems with Portico since moving......”

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Oct 08,2019
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By: 'Annamarie'
Oct 08,2019
3 people found
this helpful
I have had problems with Portico since moving in almost one year ago. They change staff on a weekly basis and no one is willing to offer a helping hand when it comes to reporting an issue. They also hire out some of the rudest, ...
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“We were a tenant at a property managed by Por......”

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Aug 14,2019
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By: 'Jasmine'
Aug 14,2019
1 people found
this helpful
We were a tenant at a property managed by Portico. We had no way of contacting our Landlord as their details were not provided in our tenancy agreement. We consistently told Portico about maintenance issues at our flat (as required by our tenancy agreement) and ...
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“Great Service and Support...”

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Apr 09,2019
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Molly
By: 'Marilena'
Apr 09,2019
0 people found
this helpful
Molly was incredibly helpful when I was looking for a flat whilst being out of the country. She arranged video viewings for me and expertly guided me through the whole process. Molly is competent, friendly and extremely responsive to emails....
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N/A
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“Excellent service...”

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Feb 05,2019
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Jodie
By: 'Simon'
Feb 05,2019
0 people found
this helpful
Jodie was responsive and courteous throughout our rental process and we would have no hesitation in recommending here to others....
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Comment on agent fees
Excellent
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“Claudiu was very professional, polite and helpful agent to deal with...”

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Nov 19,2018
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Claudiu
By: 'Dawid'
Nov 19,2018
0 people found
this helpful
I have been very pleased with Portico - kept me updated at each stage of my moving into my new place. Claudiu was very professional, polite and helpful agent to deal with - massive thank you for all your help, much appreciated. I am very ...
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“Worst client experience...”

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Oct 31,2018
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Adam
By: 'Edouard'
Oct 31,2018
3 people found
this helpful
We were so dissatisfied with Portico's service that both us (tenants) and our landlord decided to change to another agency ! And although we are still paying a fee for their services untill the end of our current agreement, they simply decided to stop replying to ...
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“AVOID...”

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Sep 29,2018
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By: 'Avoid'
Sep 29,2018
3 people found
this helpful
Avoid letting from Portico at all costs. We rented in the Highbury and Islington area and received what can only be described as shockingly awful customer service. Almost all our emails over the course of the year have been ignored from broken boilers to how ...
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“Incompetent...”

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Sep 04,2018
Minithumbdown
By: 'Anytka'
Sep 04,2018
3 people found
this helpful
They do not know how to read their own contract. I was charged for cleaning which I did. The report from the clerk showed that the flat was left professionally clean, I asked why they took money for cleaning? the reply was an outrageous lie: "...
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“Head office is the worst...”

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Jul 25,2018
Minithumbdown
By: 'JBlack'
Jul 25,2018
6 people found
this helpful
It's been a full month since our moving out date and no updates from Portico on our deposit. We have requested it for the 3rd time and still no communication from Portico. Portico also likes to take advantage of their clients. Despite clearly stating in ...
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Comment on agent fees
Extremely bad. Very high and no management of flats.
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“Review...”

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Jul 25,2018
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Molly
By: 'Matt'
Jul 25,2018
0 people found
this helpful
I was very impressed with Molly for a number of reasons. She was punctual for every visit and replied to any email or questions very quickly. She was also able to facilitate between ourselves as tenants and the landlord while providing advice which pretty quickly ...
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N/A
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“House renting made easy...”

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Apr 20,2018
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Molly
By: 'Lidija'
Apr 20,2018
0 people found
this helpful
I would highly recommend Molly and Portico agency to everybody. Molly was extremely helpful, she made the renting process very easy, answered all my questions on a timely basis (I just moved to UK and renting process in London was new for me). I saw ...
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“Myself and my brother were looking for a property to ......”

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Feb 20,2018
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Molly
By: 'Adam'
Feb 20,2018
0 people found
this helpful
Myself and my brother were looking for a property to rent in London. We saw 2 properties with Molly Derbyshire. We were impressed by the professional attitude and thoroughness, it is also very gratifying when you know there will be an almost instant response to any ...
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“Adam has shown an exceedingly high degree of dedication in ......”

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Feb 09,2018
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By: 'Juliet'
Feb 09,2018
1 people found
this helpful
Adam has shown an exceedingly high degree of dedication in helping us find new tenants for our flat in a lax period in the rental marker (January) and succeeded in finding appropriate tenants suited to us with a minimum voidperiod . I cannot recommend him highly ...
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Comment on agent fees
A little higher than average but I expect that as they offer higher than standard service (we have used them since 2011).
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“Molly was friendly, available at all times, diligent, looking at ......”

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Feb 07,2018
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Molly
By: 'AVG'
Feb 07,2018
1 people found
this helpful
Molly was friendly, available at all times, diligent, looking at all details and delivered us with a good customer service...
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“Had the occasion to ask for a remplacement annual statement ......”

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Jan 22,2018
Minithumbup
By: 'Gary'
Jan 22,2018
0 people found
this helpful
Had the occasion to ask for a remplacement annual statement of account for tax purposes, and the item was sent by return to me and my accountant. An excellent, expeditious and courteous service....
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“Molly was polite, helpful and punctual when we arranged to ......”

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Jan 18,2018
Minithumbup
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By: 'Ruth'
Jan 18,2018
1 people found
this helpful
Molly was polite, helpful and punctual when we arranged to visit the property. When she was unable to answer a question, she was very quick to find an answer and let us know. We were very satisfied with the service....
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“Molly handled our letting very professionally and was quick and ......”

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Jan 18,2018
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Molly
By: 'Daniel'
Jan 18,2018
0 people found
this helpful
Molly handled our letting very professionally and was quick and responsive at every stage of the process. We will definitely be referring Portico to friends and family....
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Comment on agent fees
Good
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By: SARADAPRASAD
Jul 10, 2019
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Molly handled our letting very professionally and was quick and responsive. She is very friendly . She was good asset for Portico Excellent Job! ...

“Responsive and helpful until payment received and contracts signed, then ......”

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Oct 27,2017
Minithumbdown
By: 'Angry'
Oct 27,2017
4 people found
this helpful
Responsive and helpful until payment received and contracts signed, then silence. Numerous issues in my property, endless emails sent and voicemails left to no response....
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“An awfully poor agency that does not bother about you ......”

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Oct 10,2017
Minithumbdown
By: 'Portico'
Oct 10,2017
2 people found
this helpful
An awfully poor agency that does not bother about you once they've collected the initial payments. We moved into a flat that was not professionally cleaned and some areas were left terribly unhygienic (food still in the microwave for example). When we told our property ...
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“Chose the flat after seeing central heating radiators in all ......”

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Sep 20,2017
Minithumbdown
By: 'M.O.'
Sep 20,2017
7 people found
this helpful
Chose the flat after seeing central heating radiators in all rooms. Turns out the agent omitted to mention that the central heating wasn't working. Despite admitting that this was their fault, they have refused to rectify. On top of this the man in charge does ...
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“Really bad experience. Property manager was extremely rude and declined ......”

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Sep 19,2017
Minithumbdown
By: 'Sanna'
Sep 19,2017
4 people found
this helpful
Really bad experience. Property manager was extremely rude and declined to answer any questions asked, communication was poor ad the flat was left in a horrendous condition by the previous tenants....
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By: Kunal Khemlani
Oct 10, 2017
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The handyman was arranged 4 days after we notified portico first of all. Also, Portico did not inform us that the handyman was going to enter our flat without us being there and we had to find out ourselves on the day when we called in. We did not appreciate the handyman entering our flat without our consent. ...

“*Good until they receive any money.Rebecca showed us round ......”

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Sep 10,2017
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Adam
By: 'Mark'
Sep 10,2017
4 people found
this helpful
* Good until they receive any money. Rebecca showed us round the flat and was very friendly and helpful. We were then handed to Claudiu who accepted our holding deposit without problem. The process of reference collection was slow and required us emailing to chase what ...
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Comment on agent fees
It is well known that the fees are expensive for this letting agents and you would expect the service to reflect this - it does not.
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By: James
Oct 24, 2018
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This is pretty much EXACTLY what we experienced. I would NOT recommend using them. ...

“Rebekah was extremely helpful and responsive to all of our ......”

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Aug 08,2017
Minithumbup
By: 'Elizabeth'
Aug 08,2017
0 people found
this helpful
Rebekah was extremely helpful and responsive to all of our questions. She was also very efficient and thorough in facilitating all of the stages in the renting of our new flat. We are very grateful for her assistance and would definitely recommend her service (and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:06 AM 30/10/2017 by allAgents

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