80% lettings valuation accuracy
87% lettings fee satisfaction
Apr 25,2016
Apr 25,2016
6
people found
this helpful
this helpful
Tenants Beware!!!
Well where to I begin! ... My partner and I saw a flat on the Kings Lettings website that was advertised as 'furnished'. As we were flexible to either a furnished or unfurnished property we decided to view. The agent that we met (15 minutes late no apologies), told us that the landlord had recently bought the property and that the furniture had be left by the previous owners. As we looked around, all the property was just what we were looking for, the 'furniture' consisted of: one broken bed frame (in a two bed property), a broken chest of drawers, a stained coffee table and 2 two seater sofa. Feeling that the term furnished was perhaps a little overzealous, we enquires whether the landlord would consider letting the property as unfurnished and removed the broken furniture. The agent called the regional manager to check this told us that she didn't see a problem. We were also advised that the landlord was putting down new laminated flooring. We this, we decided to put down the £250 standard holding deposit. The property was advertised as 'available now' and the agent said that the landlord would like to move as quickly as possible, asking us to move in on the 8th April 2016. We advertised that we would give our current landlord his 2 weeks notice and move in on the 11th April 2016.
After not hearing much for a few days, my partner called to enquire how the flooring was coming along and to check that the furniture was being removed. The regional manager who him spoke to was extremely defensive, telling him that the property was advertised as furnished and if we didn't want furniture, why did we view a furnished property. Needless to say, he came away from the conversation extremely upset.
I decided to send an email explaining that my partner had left the conversation feeling rather upset and felt she was being extremely defensive regarding the furniture (something she has previously said was not an issue). Her response was merely that she was not defensive and if my partner thought that, then that was his issue. Needless the say, this made me very angry indeed. I wrote a formal complaint letter about the service we'd received and asked that we dealt with someone else moving forward.
We signed the contract, played the initial monies (deposit/rent) and gave notice to our current landlord. However 6 days before we were due to move in, we received a telephone call explaining that the landlord was having trouble with the floors and therefore we couldn't move in until the beginning of May! I explained that we had always giving notice at our current property and were unable to stay longer (new tenant were moving in). I was told that, as the landlord had not signed his copy of the contract yet, it was unfortunate, but not there problem. I explained that we would therefore be homeless in 6 days and asked if there had anything else we could move into? They replied saying that it was not their problem and asked if we would still like to go ahead with the property at a later date. I'm sure you can imagine my response!
This letting agent should be avoided at all costs!! It provides the worst customer service I have ever experienced and they only seem interested in the landlords wishes and well being!
I cannot imagine what would have happened if we'd have had a young family too... Always judging by Kings Lettings responses... 'It wouldn't be their problem'!
Avoid!!
Well where to I begin! ... My partner and I saw a flat on the Kings Lettings website that was advertised as 'furnished'. As we were flexible to either a furnished or unfurnished property we decided to view. The agent that we met (15 minutes late no apologies), told us that the landlord had recently bought the property and that the furniture had be left by the previous owners. As we looked around, all the property was just what we were looking for, the 'furniture' consisted of: one broken bed frame (in a two bed property), a broken chest of drawers, a stained coffee table and 2 two seater sofa. Feeling that the term furnished was perhaps a little overzealous, we enquires whether the landlord would consider letting the property as unfurnished and removed the broken furniture. The agent called the regional manager to check this told us that she didn't see a problem. We were also advised that the landlord was putting down new laminated flooring. We this, we decided to put down the £250 standard holding deposit. The property was advertised as 'available now' and the agent said that the landlord would like to move as quickly as possible, asking us to move in on the 8th April 2016. We advertised that we would give our current landlord his 2 weeks notice and move in on the 11th April 2016.
After not hearing much for a few days, my partner called to enquire how the flooring was coming along and to check that the furniture was being removed. The regional manager who him spoke to was extremely defensive, telling him that the property was advertised as furnished and if we didn't want furniture, why did we view a furnished property. Needless to say, he came away from the conversation extremely upset.
I decided to send an email explaining that my partner had left the conversation feeling rather upset and felt she was being extremely defensive regarding the furniture (something she has previously said was not an issue). Her response was merely that she was not defensive and if my partner thought that, then that was his issue. Needless the say, this made me very angry indeed. I wrote a formal complaint letter about the service we'd received and asked that we dealt with someone else moving forward.
We signed the contract, played the initial monies (deposit/rent) and gave notice to our current landlord. However 6 days before we were due to move in, we received a telephone call explaining that the landlord was having trouble with the floors and therefore we couldn't move in until the beginning of May! I explained that we had always giving notice at our current property and were unable to stay longer (new tenant were moving in). I was told that, as the landlord had not signed his copy of the contract yet, it was unfortunate, but not there problem. I explained that we would therefore be homeless in 6 days and asked if there had anything else we could move into? They replied saying that it was not their problem and asked if we would still like to go ahead with the property at a later date. I'm sure you can imagine my response!
This letting agent should be avoided at all costs!! It provides the worst customer service I have ever experienced and they only seem interested in the landlords wishes and well being!
I cannot imagine what would have happened if we'd have had a young family too... Always judging by Kings Lettings responses... 'It wouldn't be their problem'!
Avoid!!
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Latest Reviews
22nd Jul 2022
reviewed by 'S Carter'
1st Jun 2021
reviewed by 'Aristos'
9th Dec 2020
reviewed by 'Miss'
Opening Hours
Address
Kings Lettings
1 Thames Avenue
Windsor
Berkshire
SL4 1QP
01753 859100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 87% | £595 | £1,175 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 2 | 5 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
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Jul 22,2022
Jul 22,2022
0
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I've been using King's for a number of years, they are always very friendly, helpful and well organised Aaliyah is very experienced which shines through with all interactions, she is very knowledgeable and ready to assist....
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Jun 01,2021
Jun 01,2021
0
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Agnieszka is very attentive and responsive when it came to any query or questions I had in relation to the property I am renting. Her professional approach is refreshing and a testament to her hard work...
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Feb 09,2021
Feb 09,2021
0
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Agnieszka Musialik Lettings Negotiator was very professional and helpful in my recent house move, which progressed very quickly and is highly recommended....
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Dec 09,2020
Dec 09,2020
1
people found
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this helpful
Kasia is the rudest human I have ever met. She refuses to respond to emails asking for help and needs to be fired. Worse experience ever and cant wait to leave the property....
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Nov 13,2020
Nov 13,2020
2
people found
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this helpful
I am extremely disappointed in Kings Lettings finding the most untrustworthy tenant.
Before Covid started the tenant was not paying rent on time. Then during Covid he used that as an excuse to not pay rent.
Now he has let Kings know that he is ...
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Oct 01,2019
Oct 01,2019
0
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Excellent service, Allyiah and Kasia both very helpful and understanding, I will recommend Kings letting agent to my friends and colleagues...
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Apr 11,2018
Apr 11,2018
0
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The letting agent Kasia was ever so helpful and patient in helping me find my new home in Windsor to accomodate me with my move to the area with work! If you are wanting to move to the Windosr area I would more than reccomend ...
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Jan 30,2018
Jan 30,2018
0
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Very good agency.Nice service always helpful. Ladies are very polite help us sorted out everything with flat.Quick service. High recommended....
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Jan 16,2018
Jan 16,2018
1
people found
this helpful
this helpful
The property was listed at the incorrect price, so when we went to sign we were told it would actually be £100 more per month. No small amount!! They were not overly apologetic about this. I understand errors can be made, but this was now over ...
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Comment on agent fees
A lot for the service given.
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Jan 22, 2018
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(3)
Dear Jessica,
Thank you for taking the time to respond to us. We respect your desire to remain anonymous, however we must insist that your belief that you may be ‘discriminated' against, is not only contrary to our values as a firm, it is also entirely unfounded/unjustified.
As we have previously stated, we take feedback (positive or otherwise), very seriously. By remaining anonymous you will not be affording Kings the opportunity to resolve your (as yet unknown) complaint. Should you hav ...
Mar 29,2017
Mar 29,2017
1
people found
this helpful
this helpful
Kings is a fantastic lettings company to use. The service is great, friendly and helpful staff. Aliyah who is the Branch Manager is a superb person to deal with. Very precise on information and very quick in letting out properties.
Will definitely continue to use ...
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Apr 25,2016
Apr 25,2016
6
people found
this helpful
this helpful
Tenants Beware!!!
Well where to I begin! ... My partner and I saw a flat on the Kings Lettings website that was advertised as 'furnished'. As we were flexible to either a furnished or unfurnished property we decided to view. The agent that we met (15 minutes ...
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Jul 10,2015
Jul 10,2015
0
people found
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Great service when compared with other local agents. Good communication to keep me informed of the proceedings. Fast and efficient for letting my property out. Highly recommend this agents for further dealings in this area...
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Sep 30,2014
Sep 30,2014
0
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This property has been let through King's for the best part of 25 years since I acquired it. Through ups and downs in the state of the Development they have been a tower of strength. Offering advice and following up many things that require a trip ...
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Comment on agent fees
Fair and clear. They give a discount if you have more than two Properties under their Management.
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Jul 08,2014
Jul 08,2014
0
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My property has been fully managed by Kings for about 15 years. In that time I have found all of the Kings staff including Rae and Jackie to be highly efficient and professional. Communication is excellent and the staff are very polite and knowledgeable. The office ...
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Jun 09,2014
Jun 09,2014
0
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I am a first time buyer and was therefore completely new to the buy to let world. The agents could not have been more helpful. The whole office is always welcoming and has a friendly atmosphere, and since I live nearby it was often easier ...
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Jun 09,2014
Jun 09,2014
0
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I have used Kings for ten years and find the staff helpful, have minimal vacant periods and accurate accounting and statements. They are knowledgeable about the lettings market and the local area and work with me on maintenance issues....
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May 26,2014
May 26,2014
0
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Kings have been our agent ever since we started letting properties 12 years ago. As we increased our property portfolio, we always asked Kings to handle it and we have never been disappointed. They fully manage all our properties very competently.
They always try to minimise ...
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Aug 12,2013
Aug 12,2013
2
people found
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Absolutely shocking experience with them showed me a flat which was ok on the viewing and dangerous and hazardous on moving in. Never use this agency they are terrible and I have made the worst decision of my life by moving into this property...
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What agent could do to change your mind?
Never again and warn those thinking of it not too!Attached Filesnbsp;
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Oct 16, 2013
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Kings have been specialist residential letting agents for over 50 years. We pride ourselves on both our professionalism and customer service but inevitably there will be a person from time to time who's perception of events is coloured by the stress of moving and incidental events.
Perhaps 'patelo' would be kind enough to identify him or herself to us in order that we can address any problems they have experienced. Mrs K Astley Hobbs Area Manager ...
Feb 27,2010
Feb 27,2010
2
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Kings are lettings specialists and have been letting my properties for over twenty years. I have always been very happy with their professionalism, the calibre of tenants they have provided and their excellent service. Highly recommended agent. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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