80% sales valuation accuracy
89% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction
“Very efficient, good communication, clear, concise, was always available, assertive ......”
Mar 21,2016
Mar 21,2016
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Very efficient, good communication, clear, concise, was always available, assertive but not too pushy!
Very helpful and professional at all times.
Very helpful and professional at all times.
Comment on agent fees
Good
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Latest Reviews
28th May 2023
reviewed by 'Elena'
8th Dec 2022
reviewed by 'King Yan Sin'
5th Dec 2022
reviewed by 'Denny'
1st Dec 2022
reviewed by 'Hardeep'
1st Dec 2022
reviewed by 'C Hunter'
4th Oct 2022
reviewed by 'Neelotpaul Roy'
Opening Hours
Address
Atkinson McLeod
45 Westferry Road
Canary Wharf,London
Greater London
E14 8JH
020 7001 9680
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 89% | £305,000 | £425,000 |
| Lettings | 87% | 88% | £310 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 173 | 7 | 336 | 24 | 40 | 0 | 33 | 1 | 14 | 7 |
Areas covered
- E14
- Canary Wharf, Stratford
- SE16
- Limehouse, Rotherhithe
- E3
- Surrey Quays, Bow, Becton
- E16
- SE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 28,2023
May 28,2023
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Very Good Experience through the letting process. Jacob has been super nice and helpful during the whole process! Thank you!...
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Dec 08,2022
Dec 08,2022
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Francesco very helpful and response really fast.
Property Management team also help us a lot.
I will suggest my friend to contact Atkinson Mcleod for rental later....
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Dec 05,2022
Dec 05,2022
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Thanks Atkinson Mcleod for finding me the right property with an affordable rent.
I am very much satistfied with the house , every thing in brand new condition, totally outstanding.
Special mention to Franseco for the support provided to get everything done at the right time....
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Dec 01,2022
Dec 01,2022
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Arshia Support has been amazing. She is very professional and responsiveness. I’m
Not need to worry about any issues as she’s handheld everything through to completion. Arshia Is a great addition to the team....
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Dec 01,2022
Dec 01,2022
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Myself and my partner have recently become tenants a property listed by Atkinson McLeod. We have been supported throughout the process by letting agent, Francesco Allegri. Francesco has been great to work with throughout the process. Very friendly, professional nature. He has provided clarity, support ...
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Oct 04,2022
Oct 04,2022
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The process was smooth and quick. Francesco was always helping and reachable. We were able to finalize the place within 15 min of viewing. As we are new to the city Francesco was patient to solve our queries and make sure the transition date is as ...
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Sep 25,2022
Sep 25,2022
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Our experience with AM was really good. Our agent Francesco has been a great help. We are glad that he was our agent in the search for our apartment for the first time in London....
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Sep 23,2022
Sep 23,2022
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We received great support on an urgent issue. He could get our tenancy agreement fixed swiftly to avoir further challenges....
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Sep 23,2022
Sep 23,2022
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Francesco has been very helpful during the renting process. He was easy to approach and addressed my queries swiftly.it was a pleasant experience working with Francesco...
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Sep 05,2022
Sep 05,2022
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Francesco was a very friendly and responsive agent - delightful experience and would highly recommend him to other renters. Thanks so much Francesco for assisting our move!...
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Sep 05,2022
Sep 05,2022
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Francesco from Atkinson Mcleod was an amazing agent for us, great at communicating expectations and needs, as well as helping us with whatever we needed (quickly as well). Thanks Francesco, and whoever is looking for a flat should feel like they're in good hands if ...
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Mar 04,2022
Mar 04,2022
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Avoid, avoid, avoid! They were all nice and polite when it was us to pay them, then they disappeared! Worst letting agency experience I had! I had to raise a case with the Tenancy Deposit Scheme as it's a month and half that I left ...
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Feb 23,2021
Feb 23,2021
2
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Like most agencies, they have a very slick sales team that are very helpful. Big thanks to Poppy and Josh.
However, when things go wrong there property management department is simply incompetent. Simply arranging a time to fix something is completely beyond them.
I was ...
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Aug 12, 2021
I previously wrote a positive review but I take back everything that I said. Do not deal with Alexander Wasey. He has been misleading, is unprofessional and lacks in communication. Failed to highlight crucial information from the beginning and now we are faced with bills that he confirmed were included in the rent price and is trying to brush off responsibility. After countless emails over a period of months, I’m still waiting for a response on what is included and what isn’t, and I have lived in the property for more than 6 months. Property management who have also been involved in this ongoing issue have no idea what they are doing and can’t give a straight answer. HUGE DISAPPOINTMENT and not what you’d expect May 19,2020
May 19,2020
1
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They seem to have a very high staff turnover which is never a good sign. Agents leaving all the time and their property management is rude and incompetent. They schedule contractors to come round and they never show up. When they do show up, they ...
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Feb 19,2020
Feb 19,2020
1
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Have used the services of Atkinson McLeod in Canary Wharf.
Very disappointed as recently they wanted to continue charging me letting commission on periodic tenancies.
When I said they had done nothing and I shouldn't be charged they threatened me with court. Beware!!!!...
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Jan 30,2020
Jan 30,2020
1
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A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. ...
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Nov 12,2019
Nov 12,2019
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The worst agent I ever used. Loan sharks and bullies. They have harassed us constantly and charged us hefty renewal fees with zero service provided and taken us to court. The term on the terms and conditions was an oversight. We have been using them ...
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“Landlords - beware. Terrible customer services, unethical practices and unfair contract terms...”
Jun 03,2019
Jun 03,2019
2
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Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract ...
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Comment on agent fees
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor /unethical business practices by this letting agent.
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Jul 26, 2019
Have also complained with TPO and ARLA. For landlords reading these reviews and that have been affected by the unethical and unprofessional behaviour of Atkinson McLeod, report it. Jul 26, 2019
I'm having a similar issue with them.Currently dealing with property ombudsman as their conduct disobeys the code of practice guidelines set out by the TPOS. The terms allow for endless charging or renewal/letting fees which should not be allowed (I believe the max they should be able to charge for is 2 terms), plus there is no clause in the terms to highlight how to terminate dealings with the company. I've been dealing with Philip from the Kennington office and his manner has been shocking (actually the whole Lettings experience has been amateur and sub-par). He takes weeks to respond and bangs the same message - as long as tenants are they, I pay. Their practice is very vague, ambiguous and unfair. If enough people take this to the ombudsman something will be done. May 25,2019
May 25,2019
1
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I had a terrible experience with a staff member* in the Canary Wharf office. She was so rude, hung up on the phone to us, shouted down the phone, told us to google things ourselves when we wanted to just swap a name on a ...
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Comment on agent fees
No issue with their fees
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Feb 21,2019
Feb 21,2019
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We were shown our property by Lisa - who was great. However all the things we noted we wanted fixing/removing were not taken into consideration.
Over our 18 month tenancy it took months to get responses on minor things. WE went weeks without our main ...
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Comment on agent fees
astronomically high
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Apr 25,2018
Apr 25,2018
3
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WOULDN'T GO NEAR THIS AGENCY WITH A BARGE POLE!!!
I went through the canary wharf office to purchase a property in E14 area last year.The agency dropped down on the price in rightmove and had an offer agreed with me and our solicitors were ...
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Feb 27,2018
Feb 27,2018
1
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This was my first time selling a property and Edward was fantastic from start to finish. A pleasure to deal with and kept me in the loop at all times, always available to discuss any concerns or questions. Cant reccomend strongly enough....
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Comment on agent fees
Average and worth it for super quick sale.
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Feb 21,2018
Feb 21,2018
2
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Avoid... I wanted to rent a room with my girlfriend, we passed referencing and when we were at the final stage (already paid for the admin fee and deposit) Peter, the agent told me that there was a communication issue between him and the landlord. ...
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Jan 26,2018
Jan 26,2018
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Sebastian has a very good customer service. His follow up was very good. He kept providing information of new properties coming out in the market through emails and by phone.
If we would need to find another flat in the future we would look for ...
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Dec 05,2017
Dec 05,2017
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Charlotte Brain, was exemptionally helpful during my search for a new apartment. She paid attention to my needs and great attention to details. Charlotte went above and beyond to ensure that the property had everything I was looking for my new home. I will definitely ...
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Comment on agent fees
Good
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Nov 26,2017
Nov 26,2017
9
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Please avoid. They have been managing my property for 3 years and they are incompetent and neglegant. All they are good at is taking money from you and delivering the worst possible service imaginable. Their staff turnover is ridiculous but wouldnt expect anyone decent to stay ...
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Nov 14,2017
Nov 14,2017
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Hi,
we were really pleased by the customer service of our agent Charlotte Brain. She was really helpful, patient and most of all, she really cared about our needs.
We now moved in, but we know that we can still count on her if needed!
...
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Nov 03,2017
Nov 03,2017
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I had great experience searching property with this agent. Especially Mark Johnson who looked after my enquiries is very helpful. I have business background so I would say he is a very good salesman. He has a mouth that won't quit but also is very ...
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Oct 11,2017
Oct 11,2017
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Sebastian was a good agent from the beginning. He was patient with our requests and responded always well and in a timely fashion to our contacts and questions. I was satisfied with the process, how the whole process was explained well from the beginning, and ...
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Comment on agent fees
The fees were reasonable.
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Aug 01,2017
Aug 01,2017
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I received great service by Ebru throughout my Tenancy she was a really reliable contact and showed real pride in her customer service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 5:11 PM 14/05/2015 by allAgents
