“Agency has a very poor communication system. Messages are not ......”
1 Star Review
Mar 10,2016
By:
'Unhappy'
Mar 10,2016
Branch: London, 31 Belgrave Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW1P
Branch: London, 31 Belgrave Road
Lettings (as a Tenant)
Postcode: SW1P
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Agency has a very poor communication system. Messages are not consistent. From the minute they secure my holding confirmation messages started being inconsistent. Information given about documents required for securing the rent and being able to moved it changed all the time, employees are not trained on current legislation on rent and right to rent and after saying "all is fine" request new documents.
Check out procedures conducted in an unprofessional way and try to make money off tenants by suggesting deductions from deposit from things such as a "new microwave" when the property in question didn't have a microwave in the first place.
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