Castle Residential (Glasgow)
Paisley, PA1
2.2/5, 34 reviews
28% recommended
50% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
48% lettings fee satisfaction
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“I used castle residential to let my property for 2 years ......”

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Feb 17,2016
Minithumbdown
By: 'Kmk'
Feb 17,2016
5 people found
this helpful
I used castle residential to let my property for 2 years and I had nothing but headaches. From the moment the tenants moved in I was getting call out fees for problems with the boiler ( the boiler was only 3 years old and I had or have never since had It break down on me )
When the tenant was due to vacate as i was moving back there was an endless nightmare of problems and the communications from castle was non existing.
1. The tenant failed to pay rent , castle was aware and failed to notify me or take any action against the tenant
2. The property was in an awful state which castle said was wear and tear ( burns and Un-removable stains to carpets in both rooms. Burns to kitchen worksurface and floor)
3. Property decorated without my consent ,
4. The tenant hadn't left the property until 3 days after he was supposed to. 5. He left furniture, clothes and a fridge full of rotten food for me to dispose off.
castle then used the tenants deposit to redecorate but it was to a very low standard ( when I went to visit the property it was a family , husband wife son, in doing the work and not professionals ) and I had to do it again my self
Comment on agent fees
Bad as they didn't do what they were getting paid for ie property checks and managing the tenant
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Latest Reviews

View all Reviews 34
12th Dec 2022
reviewed by 'Unhappy'
“I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform ......”
2nd Sep 2022
reviewed by 'MR M MCKENNA'
“Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very ......”
15th Aug 2022
reviewed by 'Darren'
“They are con artists of the best kind. They know how the system works and use it to con people ......”
6th Jan 2022
reviewed by 'Robert ormond'
“Avoid avoid avoidThey just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times ......”
27th Mar 2021
reviewed by 'Mark'
“Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway. ......”
25th Sep 2019
reviewed by 'mark'
“They really do not care. They will tell you absolutely anything so you get off the phone and they can ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 11:00 - 14:00
  • Sunday: Closed
Address

Castle Residential (Glasgow)
63 Causeyside Street
Paisley
Renfrewshire
PA1 1YT
0141 889 5464

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Lettings 80% 48% £295 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 7 8 14 0 0 0 0 0 3
Areas covered
  • PA1
  • G42
  • G1
  • G12
  • PA2
  • G43
  • G2
  • PA3
  • G3
  • PA4
  • G4
  • G41
  • G11
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Glasgow, G3
Paisley, PA1

“Avoid....”

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Dec 12,2022
Minithumbdown
By: 'Unhappy'
Dec 12,2022
2 people found
this helpful
I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform you when problems arise and in fact, lie to neighbouring owners that you are not interested in dealing with issues that affect them. I constantly ...
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“AVOID LIKE THE PRAGUE...”

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Sep 02,2022
Minithumbdown
By: 'MR M MCKENNA'
Sep 02,2022
1 people found
this helpful
Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very poor customer service. Will only do the bare minimum after a legal letter is put in. They took over a year to bodge repair the ...
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“They are con artists of the best kind....”

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Aug 15,2022
Minithumbdown
By: 'Darren'
Aug 15,2022
0 people found
this helpful
They are con artists of the best kind. They know how the system works and use it to con people out of their hard earned money. For the flat I rented, I never got a moving in inventory. I asked for it at least 4 times. ...
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“Avoid avoid avoidThey just ignore emails, re......”

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Jan 06,2022
Minithumbdown
By: 'Robert ormond'
Jan 06,2022
2 people found
this helpful
Avoid avoid avoid They just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times the normal costs u only know about it when ur rents paid short and ive been with them for 15yrs...
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By: PD
Jul 22, 2022
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I see the cowboys are still in business. These guys & girl lie for a living , not A rental agent. ...

“Avoid Castle Residential...”

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Mar 27,2021
Minithumbdown
By: 'Mark'
Mar 27,2021
0 people found
this helpful
Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway. Within 3 months of the tenancy, that tenant caused damage (that I paid for) and began late payments of rent. She caused considerable damage to my ...
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“They really do not care. They will tell you a......”

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Sep 25,2019
Minithumbdown
By: 'mark'
Sep 25,2019
8 people found
this helpful
They really do not care. They will tell you absolutely anything so you get off the phone and they can get back to reddit or whatever the hell it is they do all day. I can tell you what they aren't doing. Any work you're ...
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“Avoid at all costs whether you are a Landlord or a Tenant!...”

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Aug 20,2019
Minithumbdown
By: 'TJH'
Aug 20,2019
5 people found
this helpful
I am a Landlord with a few properties who were managed by Castle Residential (Paisley) as soon as they had the properties trouble began instantly, constant calling asking for documentation to be provided, I am 100% sure that repairs were falsified also, never a straight answer ...
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By: Dg
Jul 08, 2020
View all comments (3)
Hi, I am a tenant in of of the properties 'managed' by Castle. We've been notifying them with the same repair requests for almost a while year now with not much progress so can assure you they are not doing anything correctly. We have documentation all communication with them over the last year and are now seeking legal advice and looking to raise action through the first tier tribunal. If you would like to discuss this please feel free to email me at - [email protected] ...

“Bad Experience...”

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Nov 19,2018
Minithumbdown
By: 'LM'
Nov 19,2018
9 people found
this helpful
Incompetent and unhelpful. They have a very poor attitude when any issues are highlighted to them....
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“Money hungry con artists...”

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Oct 25,2018
Minithumbdown
By: 'Kingsintheircastle'
Oct 25,2018
6 people found
this helpful
Absolute disgusting way of treating tenants, never resolve reported problems including those that left a broken window shambly covered up on a ground floor flat. Take a extortionate amount of deposit for cleaning fee that isn't carried out....
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Comment on agent fees
Bad
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“8 weeks not called back or email reply once...”

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Sep 15,2018
Minithumbdown
By: 'Adrian'
Sep 15,2018
5 people found
this helpful
I rented out a property with castle and need details for council tax. I Have been in contact via phone for 8 weeks(Kirsten then Ross) constantly told they would return call. I have not once received a call return in that time. I was told ...
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Comment on agent fees
Bad(overpriced for poor service)
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“Well Done & Thank you...”

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Sep 05,2018
Minithumbup
By: 'New'
Sep 05,2018
1 people found
this helpful
I had to find a suitable place for my daughter who got a place at UWS and travelled over from Ireland with her for the weekend. We were amazed to get a super flat within 3 days :) We tried several other agents in Paisley but they ...
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Comment on agent fees
No Extra Fees Charged
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“No Thanks.....”

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Aug 21,2018
Minithumbdown
By: '-'
Aug 21,2018
6 people found
this helpful
Only negative experiences with Castle Residentials. The agent had never been to the property before and had the wrong keys. In the second viewing, the agent never arrived. For the third viewing the agent was noticeably late. After our poor experiences with Castle Residentials, we ...
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“Con artists and liars...”

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Jun 18,2018
Minithumbdown
By: 'Scicomten'
Jun 18,2018
8 people found
this helpful
I let a property for a year and a half, was made to pay crazy fees, they may have been illegal, double deposit. then they took £250 rather than £100 for dog deposit. Never logged dog deposit with safe-deposit Scotland so illegal and trying to con me ...
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Comment on agent fees
Fees are aweful, really high
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“New property...”

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Jun 17,2018
Minithumbup
By: 'Happy'
Jun 17,2018
0 people found
this helpful
I just wanted to leave a review to say thank you to the staff of Castle Residential who have made the move in process for my daughter into her first flat run smoothly. The team have been very efficient and were extremely polite and understanding ...
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“Absolute nightmare...”

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Jun 07,2018
Minithumbdown
By: 'KIAN'
Jun 07,2018
7 people found
this helpful
We live in one of their properties in Glasgow and the experience is been horrible and things started getting from bad to worse since we moved in. When we first moved in the house looked fine but then in less than a month the issues ...
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Comment on agent fees
Absolute bad they do nothing yet charge a fee to you.
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“Thankyou...”

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Apr 10,2018
Minithumbup
By: 'Angie'
Apr 10,2018
0 people found
this helpful
I have been with Castle residential for over 4 years and they have been brilliant throughout my tenancy, the only reason I am leaving is because I am moving to the other end of the country. I could not recommend them enough. I moved to Paisley ...
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“very helpful agency , really took time to help find me ......”

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Feb 05,2018
Minithumbup
By: 'darren'
Feb 05,2018
0 people found
this helpful
very helpful agency , really took time to help find me a home. would recommend to my friends about this agency...
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Comment on agent fees
very good and reasonable
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“I have been with the agency for 3 and half years ......”

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Nov 29,2017
Minithumbup
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Jacqueline
By: 'Kirsty'
Nov 29,2017
1 people found
this helpful
I have been with the agency for 3 and half years now, I have had no issues, I have met my landlord and the staff are always friendly and helpful. I would highly recommend this agency....
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“I have been living in a castle residential property for ......”

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Nov 21,2017
Minithumbup
By: 'grae'
Nov 21,2017
2 people found
this helpful
I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very lovely ...
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Comment on agent fees
not a problem at all
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“This is the worst agent I have ever rented through.... ......”

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Nov 01,2017
Minithumbdown
By: 'Bukola'
Nov 01,2017
6 people found
this helpful
This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply terrible...
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“fantastic agency cannot fault them. had a leak in my ......”

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Oct 06,2017
Minithumbup
By: 'angie'
Oct 06,2017
2 people found
this helpful
fantastic agency cannot fault them. had a leak in my bathroom one night and had to phone the emergency number. the contractor came and sorted the issue on the same night. the staff in paisley are always available when i need them...
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Comment on agent fees
very good
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“I have rented with castle now for several years and ......”

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Oct 02,2017
Minithumbup
By: 'Stephen'
Oct 02,2017
3 people found
this helpful
I have rented with castle now for several years and have always received a remarkable service. The staff are very attentive and patient with any queries I've called about ... last week I called to extend my lease again for a further 12 months :)...
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Comment on agent fees
Very good and reasonable
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“A few issues when we rented through them. Firstly the ......”

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Sep 20,2017
Minithumbdown
By: 'Spectre'
Sep 20,2017
7 people found
this helpful
A few issues when we rented through them. Firstly the obvious illegal fees we had to pay up front despite them being illegal, not sure if Castle has learned this yet. Secondly upon leaving they wanted to keep more of our deposit than was fair, ...
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By: Jayne
Apr 13, 2018
View all comments (1)
Hi, I have put a note of interest in on a property with this company and no mention made of extra fees but the. They suddenly asked for £55 each for credit reference checks but I believe this is illegal? Is this the same thing you were asked to pay? Thanks ...

“Flat infested with bugs, on off leak for six months, ......”

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Aug 04,2017
Minithumbdown
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Matt
By: 'Vulpine'
Aug 04,2017
11 people found
this helpful
Flat infested with bugs, on off leak for six months, buzzer doesnt work, no service, everyone on holiday or in meeting, actively lie, £5,000 of damage, fix nothing but the cheepest tasks. Neighbours murdered someone, still live here. Pidegons in cupboards, claim landlord is penniless, when ...
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Comment on agent fees
Nonexistent, the landlord owns the property.
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By: Living Rent
Sep 11, 2017
View all comments (2)
Hi Vulpine, We are a tenants' union called Living Rent, currently supporting some of our members who have had similar experiences with Castle Residential, forced to live in unsafe conditions. We are organising a collective case against them at the moment. Get in touch with us at [email protected] to see if we can work together! Thanks Living Rent ...

“Viewed a property on the 15th of June 2017, placed an ......”

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Jul 07,2017
Minithumbdown
By: 'James'
Jul 07,2017
11 people found
this helpful
Viewed a property on the 15th of June 2017, placed an offer on the property via my lawyer as advised by the estate agent. 2 weeks had past without any word about my offer not even a call to decline or accept my offer. Every time my ...
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“I'm not one for bothering with reviews but I feel ......”

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Jul 07,2017
Minithumbdown
By: 'Holly'
Jul 07,2017
10 people found
this helpful
I'm not one for bothering with reviews but I feel people need to be warned to avoid using this company. The service we received with the move in to our flat was shockingly bad, not once did we receive an apology as the agents made ...
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“Rubbish. Wasted our time as we registered for a viewing. ......”

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Mar 03,2017
Minithumbdown
By: 'AngryTenant'
Mar 03,2017
6 people found
this helpful
Rubbish. Wasted our time as we registered for a viewing. My husband took unpaid leave from his work. The day we were supposed to be at the viewing we couldn't find the house so we called the agency. Yup, the viewing had been cancelled because ...
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“Absolutely appalling agents. I stayed in the property for close ......”

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Feb 28,2017
Minithumbdown
By: 'Charlotte'
Feb 28,2017
7 people found
this helpful
Absolutely appalling agents. I stayed in the property for close to a year (because it was cheap and close to university) and ended up with so many health problems because of it. The flat itself was in a great location, not much noise and a ...
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“Avoid these rogues at all costsI have had to go ......”

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Sep 27,2016
Minithumbdown
By: 'Student'
Sep 27,2016
6 people found
this helpful
Avoid these rogues at all costs I have had to go down the official complaints path to try and get money back for a lease they were unable to honour. They advertise properties not even available and take a deposit....
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By: Jacqueline McLelland
Sep 27, 2016
View all comments (1)
I am sorry that you have had this experience with our office. As you have not left a name I have no way of contacting you to discuss the issues and how we may move forward and get a resolution for you. Please call my office on 0141 889 5464 where I can look into this matter for you. ...

“I used castle residential to let my property for 2 years ......”

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Feb 17,2016
Minithumbdown
By: 'Kmk'
Feb 17,2016
5 people found
this helpful
I used castle residential to let my property for 2 years and I had nothing but headaches. From the moment the tenants moved in I was getting call out fees for problems with the boiler ( the boiler was only 3 years old and I had or have ...
read full review
Comment on agent fees
Bad as they didn't do what they were getting paid for ie property checks and managing the tenant
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:35 AM 22/01/2016 by Matt McCusker

Awards won by Castle Residential (Glasgow), Paisley PA1 1YT



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