100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
69% lettings fee satisfaction
Feb 22,2016
Feb 22,2016
54
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The worst Agency I have ever dealt with - Dexters Richmond Branch.
We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an absolute nightmare dealing with both A*W* and C* M* of the Richmond branch (whoever would bother to respond on the day).
There is a serious lack of attention to detail and professionalism which has resulted in countless errors and a mountain of extra work for me. The entire process has been an up-hill battle.
Both A* and C* constantly respond with generic kindly worded emails to ensure they come across as professional in writing however they are anything but.
The level of laziness is astounding and the number of excuses I've been given even more so! They have obviously been trained in what to do to avoid being legally accountable as they are extremely hesitant to put anything in writing.
Unfortunately they most definitely lack any other form of training. They try to 'trick' you into things and are not at all honest or up front.
I was due a reimbursement of ‚£100.00 due to an error from C*M*. A*W* illegally informed me this had been completed on the 21/01. This did not happen.
I absolutely dread having to now rent through their property management team. We moved in and there are already countless issues; fridge is broken, bed is broken, other furniture is broken (even though were advised they would be repaired), the cleaning was not done properly etc.
I suggest you avoid this agency like the plague and if you do happen to deal with them, ensure you keep everything in writing and have a trustworthy legal team behind you ready to act.
We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an absolute nightmare dealing with both A*W* and C* M* of the Richmond branch (whoever would bother to respond on the day).
There is a serious lack of attention to detail and professionalism which has resulted in countless errors and a mountain of extra work for me. The entire process has been an up-hill battle.
Both A* and C* constantly respond with generic kindly worded emails to ensure they come across as professional in writing however they are anything but.
The level of laziness is astounding and the number of excuses I've been given even more so! They have obviously been trained in what to do to avoid being legally accountable as they are extremely hesitant to put anything in writing.
Unfortunately they most definitely lack any other form of training. They try to 'trick' you into things and are not at all honest or up front.
I was due a reimbursement of ‚£100.00 due to an error from C*M*. A*W* illegally informed me this had been completed on the 21/01. This did not happen.
I absolutely dread having to now rent through their property management team. We moved in and there are already countless issues; fridge is broken, bed is broken, other furniture is broken (even though were advised they would be repaired), the cleaning was not done properly etc.
I suggest you avoid this agency like the plague and if you do happen to deal with them, ensure you keep everything in writing and have a trustworthy legal team behind you ready to act.
Comment on agent fees
Terrible
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Feb 24, 2016
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn
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Latest Reviews
12th Aug 2022
reviewed by 'Akanu'
23rd Jun 2022
reviewed by 'Irina'
9th Feb 2022
reviewed by 'Ross Doneghan'
12th Nov 2020
reviewed by 'Susan'
Opening Hours
Address
Dexters
1 Sheen Road
Richmond,London
Greater London
TW9 1AD
020 8288 9988, 020 8288 0828
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 60% | 69% | £1,250 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 15 | 10 | 1 | 0 | 0 | 0 | 0 | 3 |
Areas covered
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- Block Management
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Sep 23,2023
Sep 23,2023
0
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Imagine renting a property with Dexters, completing all paperwork, satisfying all reference checks, satisfying all financial checks, giving them a 5 figure holding deposit, and completing a legally binding tenancy agreement. Only for Dexters to drop the ball, and allow the landlord to rent out your ...
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Nov 07, 2024
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Yes, I have also aggressively been threatened with genuine homelessness because of DEXTERS RICHMOND. No empathy, no humanity, no interest in anything other than kicking you out for their own commission. Absolutely disgusting. It's 2024, the Google reviews are clearly from paid commenters as I don't know anyone in the area with a good experience. ...
Aug 12,2022
Aug 12,2022
0
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Professional
Mia is Professional in her job.
Excellent customer service
Reliable, patient and trust worthy.
I give it up to her
Brilliant Dextaers' staff...
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Sep 05, 2022
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(1)
Dear Akanu, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team ...
Jun 23,2022
Jun 23,2022
0
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Very friendly and Prompt response to follow up the documents although we are still in Hong Kong. The process is running smoothly....
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Jun 29, 2022
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Dear Irina, Thank you for your review, and mentioning your experience. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Ria Burton, Customer Relations Team ...
Feb 09,2022
Feb 09,2022
0
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Mia at Richmond, Dexters, has gone above and beyond to help me find a property. She has shown real care and commitment to helping me and I'm very grateful to have her working my case....
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Feb 15, 2022
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(1)
Dear Ross, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Ria Burton, Customer Relations Team ...
Dec 11,2021
Dec 11,2021
1
people found
this helpful
this helpful
I AM LITERALLY HOMELESS.
Unprofessional and super-unreliable. All they care about is numbers and interest rates, no customer satisfaction all- they will literally leave you out in the street. Do you wish to become homeless ten days before Christmas??? Go to Dexter's at Richmond! I ...
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Mar 09, 2023
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Worst company ever - avoid at all cost!
We signed a contract for (!!specifically!!) unfurnitured apartment, but they are still unable to follow it (we still have furniture in the flat), despite the fact our tenancy started on the 1st March (10 days already) and because of it we are unable to use the whole bedroom. They only thing they are good at is promises. ...
Nov 12,2020
Nov 12,2020
0
people found
this helpful
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Had a great experience with the team in Richmond. Were so helpful and professional throughout all stages of my rental search. Special thanks to Alex Harper. 10/10 service!...
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Jan 28, 2021
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Dear Lewis, Customer feedback is really important to us so thank you for taking the time to leave us a five star review. Kind regards, Sarah Tranter ...
Nov 12,2020
Nov 12,2020
0
people found
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Moving with dexters Richmond has been a smooth and enjoyable experience. Jack and the team are super helpful and kind, always available to answer any questions I had. Highly recommend....
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Dec 01, 2020
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Dear Susan, Thank you for leaving our Richmond team a five star review and I will ensure that I pass your comments onto the office. Kind regards, Sarah Tranter ...
Nov 11,2020
Nov 11,2020
0
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Dexter's in Richmond is a first rate agency which is led by the impressive and professional Camilla Higgs - who runs a tight and efficient ship. As a landlord, I have appreciated the quick re-letting, smooth transition of tenants and proactive comms, as have all ...
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Jan 28, 2021
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Dear B, Thank you for your fantastic comments regarding Camila and the team and I will ensure that we bring your review to their attention. Kind regards, Sarah Tranter ...
Nov 06,2020
Nov 06,2020
3
people found
this helpful
this helpful
The most incompetent, rude and malicious people that I've ever encountered.
We had the misfortune of using Dexter's for a recent let. We made a number of requests (formally) as part of our offer which were agreed to but were never provided. Dexter's handled the ...
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Nov 10, 2020
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Dear Martyn, I am very concerned to read your review and understand that your initial complaint had been addressed by the Office at the time. With regard to your end of Tenancy, I have brought this to the attention of the office. Kind regards, Sarah ...
Sep 18,2020
Sep 18,2020
0
people found
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I wanted to share my experience with Dexters Richmond, especially their agent Chanel. So far everything has been pretty smooth, she has been extremely patient with me, answered all of my questions and helped me hopefully to find a great property . She is a great ...
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Jun 11,2020
Jun 11,2020
0
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In a word: Chanel
From my initial enquiry through to handing over the keys she made a fairly challenging process seamless.
I've been underwhelmed though by the maintenance aspects in taking care of snagging issues as Dexters also manage the property but credit again is ...
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Dec 17,2019
Dec 17,2019
1
people found
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I’m not usually one to write reviews, but due to Dexters appalling service I feel it worth sharing with potential new clients - both renters and landlords.
As a new mother, we were hoping Dexters would provide some flexibility in our contract renewal after 18 ...
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Nov 11,2019
Nov 11,2019
0
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Hi,
Just to share my first experience with dexters in Richmond.
I receved help from Beckie, a professional agent, who is trying to help me to find the right property, still I didn't, but I appreciated her efforts and patience to help me. Now I ...
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Nov 03,2019
Nov 03,2019
3
people found
this helpful
this helpful
There can be no worse agents that Dexters! Dexters was worse than unprofessional, they were dishonest and rude. We rented a house in Richmond, and it was trouble with them from the start: multiple calls to have simple things dealt with, nothing ever corrected on ...
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Jul 08,2019
Jul 08,2019
0
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We've been tenants in a property managed by Dexters for 2 years now and the management team, especially Charlotte, have always been very helpful and understanding.
They provide a great service, being attentive and efficient.
We'd certainly recommend them to a friend....
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Aug 12, 2019
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(1)
Dear Rebecca, Thank you for taking the time to write a review about the great service you received from our Richmond Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
Jul 08,2019
Jul 08,2019
0
people found
this helpful
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I have lived in a lot of rental flats - and Dexter's in Richmond is one of the better ones. They are prompt to reply to email and queries. Our home owner does all the repair work themselves which isnt the best, but I can ...
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Aug 12, 2019
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Dear Jennie, We are really pleased to read your positive review regarding the service from our Richmond Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...
Jun 27,2019
Jun 27,2019
0
people found
this helpful
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I have been a long time client and generally the team are responsive to my needs.
Charlotte is very approachable and helpful, understanding my needs and fairly balancing them with those of the tenants.
She managed a major refurbishment of the property, liaising with our ...
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Aug 12, 2019
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Dear David, Thank you for your review regarding your experience with our Richmond Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 14,2019
Jun 14,2019
0
people found
this helpful
this helpful
Charlotte has has been extremely helpful with any maintenance that has cropped up during all the time we've been renting this house.
She's been very easy to communicate with and super fast to respond to any of our queries, and to arrange for any maintenance ...
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Comment on agent fees
Fees are ok.
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May 05,2019
May 05,2019
0
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I found both Charlotte and Andrew extremely helpful.
Initially I dealt with Andrew who was very patient with me, I had many questions and needed time to think things over. He put my mind at ease and helped me make, what for me were difficult, ...
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Comment on agent fees
Good
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Aug 12, 2019
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Dear Steven, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team ...
Apr 14,2019
Apr 14,2019
1
people found
this helpful
this helpful
Service from Dexters has been fantastic, they were incredibly helpful with all the checks getting the tenancy sorted and as the managing agent for the property have continued to be extremely helpful with any maintenance that has cropped up. I would definitely use them again ...
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Jan 13,2019
Jan 13,2019
6
people found
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Tenant fees are too high. Was also told there was an assigned underground parking space and a spacious wardrobe yet none at all after moving in. Towards end of Dexters tenancy agent entered property twice with no appointment when no answer at the door. Walked ...
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Comment on agent fees
Too high and too much needed at the outset
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Sep 03,2018
Sep 03,2018
9
people found
this helpful
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- Sales - Ben was friendly, but the sales approach overall has a lot of room for improvement. Quite pushy, overvalued and poor at managing client expectations. We saw many properties through them but the experience came off poorly compared to more truly local/ family run ...
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Aug 14,2018
Aug 14,2018
9
people found
this helpful
this helpful
If you happen to call Dexters in Richmond, and are ushered into the arms of an agent called Noah, either ask for another agent or expect 0 customer service, or really any service at all. My experience of agents, which is Rich after several moves about ...
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Aug 06,2018
Aug 06,2018
8
people found
this helpful
this helpful
We were charged over £800 just to cancel our contract two months early without being told what this money was actually for. Then when we moved out, they took every opportunity to skim money from our deposit. First it was claiming items were missing, because later ...
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Comment on agent fees
Awful fees
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Aug 07, 2018
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Dear Sir/Madam,
Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Richmond office. As I am unable to find your details on our database from your review, if you could email me at [email protected], I would like to look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our attention.
Kind regards
Marilyn
Head of Customer Relations ...
May 23,2018
May 23,2018
12
people found
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You may notice that all the positive reviews for Dexters are from landlords, because they're the only ones getting a good deal. My partner and I rented an expensive two bed property in Richmond and were required to pay a £3000 deposit and around £500 in arbitrary ...
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Comment on agent fees
Bad
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May 23, 2018
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Dear Sir/Madam,
Thank you for your review, however I am very sorry to read that you have been unhappy regarding your experience with our Richmond office. As I am unable to find your details from your review, if you could please contact me at [email protected], I will look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our attention.
Yours Sincerely
Marilyn
Head of Customer Relations ...
Jan 26,2018
Jan 26,2018
0
people found
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this helpful
I would like to thank Charlotte Way who took over the property we've been renting last year. She is very friendly, fantastically quick and efficient! She is sorting issues without any delays. Thank to her we had a new oven just in time to cook ...
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Comment on agent fees
N/A
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Feb 12, 2018
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Dear Elena,
Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
Charlotte Way has recently taken over the management of the property that we rent and I was pleasantly surprised at her friendly attitude and professionalism, but most of all, in the manner that she went about getting things done. In the short time she has ...
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Dec 07, 2017
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Dear Nico,
I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 09,2017
Oct 09,2017
0
people found
this helpful
this helpful
Alex and Noah delivered a sound professional service, finding a new tenant within a very short timeframe. Just as it 'said on the tin'....
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Comment on agent fees
Fair
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Oct 17, 2017
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Dear Chris,
We are delighted to read that our Richmond Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 30,2017
Jun 30,2017
0
people found
this helpful
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It has been a very positive experience for us. Really lovely, friendly and knowledgeable staff who did try to balance a good tenancy deal for both parties, the landlord and us as tenants. Nice and easy process. Sophie Yeates was our first point of contact ...
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Jul 03, 2017
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Dear Elena & Rupert,
I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 08,2017
May 08,2017
0
people found
this helpful
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Mr. Andrew Healy was the Dexters agent responsible for renting our property in Richmond. I was delighted with the service received as he managed the process professionally, efficiently and effectively and his communication with me was exemplary. Nothing was too much trouble....
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Comment on agent fees
Although the fees are higher than my previous agent I believe I am getting a good service.
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May 19, 2017
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Dear Moyra, thank you for your review. Our aim is always to achieve five stars and it is great to Andrew has been rewarded for all his hard work. All the very best, kind regards, Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in TW9 
I asked to speak to the Director of the Richmond branch on several occasions during my terrible dealings with them and was not given details (only on the last day of my dealings with the brach were the Directors details provided).
It wasn't until I posted these reviews did anyone bother to contact me and all I heard were excuses. Dexters/Thamesview are absolutely, hands down, the worst agency I have ever dealt with.
AVOID!