Michael Graham Estate Agents
Milton Keynes, MK16
3.1/5, 19 reviews
53% recommended
50% sales valuation accuracy
50% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction

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“had a bad experience with micheal graham was told incorrect ......”

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Feb 06,2016
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By: 'paul'
Feb 06,2016
9 people found
this helpful
had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice anyone selling check you are signing for aservice as well the ombudsman is awaste of time as it favours estate agents but dispite this we had a small award against micheal graham
What agent could do to change your mind?
bad you pay more because they believe they are the best
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Comment on agent fees
bad you pay more because they believe they are the best
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Latest Reviews

View all Reviews 19
8th Nov 2021
reviewed by 'Adam and Susie Payne'
“Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our ......”
4th Dec 2018
reviewed by 'The'
“This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something ......”
29th Dec 2017
reviewed by 'Mrs'
“I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to ......”
21st Dec 2017
reviewed by 'R1991'
“Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, ......”
23rd May 2017
reviewed by 'Vicky&Sean'
“From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for ......”
23rd May 2017
reviewed by 'James'
“Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 11:00 - 16:00
Address

Michael Graham Estate Agents
24 St John Street
Newport Pagnell,Milton Keynes
Buckinghamshire
MK16 8HJ
01908 218860

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £500,000 £690,000
Lettings 67% 75% £525 £1,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 8 5 1 1 0 1 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings
Rankings
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Latest Properties

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Aylesbury, HP20
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London, SW1Y
Milton Keynes, MK11
Milton Keynes, MK16
Milton Keynes, MK9

“Excellent service from start to finish from t......”

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Nov 08,2021
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Scott
By: 'Adam and Susie Payne'
Nov 08,2021
0 people found
this helpful
Excellent service from start to finish from the team at Michael Graham. We were lucky enough to have both our sale and our purchase handled by the Newport Pagnell (Sale) and Stony Stratford (purchase) branches. We felt we had real value for money, Gareth valued ...
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“Horrible to Tenants...”

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Dec 04,2018
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Angie
By: 'The'
Dec 04,2018
1 people found
this helpful
This firm is horrible to tenants and only have the Landlord's interests at heart. Their staff treated me like something they found on the end of a toilet brush. If you're a tenant avoid this firm at all costs....
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Comment on agent fees
Atrocious in all respects. Outright theft.
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“I cannot recommend Michael Graham, in particular Perdita Okutu enough. ......”

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Dec 29,2017
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Perdita
By: 'Mrs'
Dec 29,2017
0 people found
this helpful
I cannot recommend Michael Graham, in particular Perdita Okutu enough. We found ourselves in a situation where we had to rent a property and from day one Luke from the Aylesbury branch showing us round to us moving in was incredibly smooth and easy. Perdita ...
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Comment on agent fees
Good
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“Very poor service received, mainly from the 'Manager' Simon Gates. ......”

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Dec 21,2017
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Simon
By: 'R1991'
Dec 21,2017
7 people found
this helpful
Very poor service received, mainly from the 'Manager' Simon Gates. Team were only interested in getting their commission before Christmas, once this was over they couldn't care less. From having no idea how many keys should be handed over, accepting no responsibility for any problems ...
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Comment on agent fees
N/A
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By: R1991
Dec 22, 2017
View all comments (2)
Hello Simon, Thank you for your professional email on here, it's a shame that the emails you sent behind the scenes off the back of this review were incredibly rude and you labelled me a 'bully' as I didn't agree with your opinion. This really does reinforce why I wrote my comments above. ...

“From the first viewing of the property the communication was ......”

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May 23,2017
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Perdita
By: 'Vicky&Sean'
May 23,2017
0 people found
this helpful
From the first viewing of the property the communication was great. Perdita was great and shared in our enthusiasm for our new property. Once we moved in all queries were quicker answered and any problems with maintence swiftly sorted. Couldn't recommend the agents enough although ...
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“Michael Graham lettings are the worst company I have dealt ......”

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May 23,2017
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By: 'James'
May 23,2017
8 people found
this helpful
Michael Graham lettings are the worst company I have dealt with when trying to get your deposit returned. They inspected the property sending through an email detailing the most minute details such as baby oil left in a cupboard, they do their utmost to eradicate ...
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Comment on agent fees
The agents fees are the worst I have seen in over 15 years of renting properties. Enter into an agreement with them at your peril.
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By: Mr Man
Sep 20, 2017
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Completely agree, they take every last penny they can. Total rip-off! ...

“Rebecca and her team managed the property that we lived ......”

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May 08,2017
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Rebecca
By: 'Aprile'
May 08,2017
0 people found
this helpful
Rebecca and her team managed the property that we lived in for five years, during that time they were professional, polite and their customer service skills were outstanding. Always at the top of their game, any issues were dealt with in a timely manner and ...
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“My husband and I have been impressed by Michael Graham ......”

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Mar 27,2017
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Perdita
By: 'Louise'
Mar 27,2017
0 people found
this helpful
My husband and I have been impressed by Michael Graham Lettings. Everyone we dealt with were so friendly and helpful. The whole teams responsiveness and professionalism cannot be faulted. Perdita especially went above and beyond her duty to try to help us. In a very ...
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Comment on agent fees
We could find no fault with the Agents fees
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“Appalling levels of professionalism, poor information up front on the ......”

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Feb 23,2017
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By: 'frustrated'
Feb 23,2017
5 people found
this helpful
Appalling levels of professionalism, poor information up front on the property, photos years out of date, patronising approach and failure to respond to the most straightforward of matters...
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By: Michael Graham
Feb 23, 2017
View all comments (1)
Hello, We are sorry to hear that your experience with Michael Graham has not been satisfactory. It is our priority to make sure this matter is rectified asap. Please could you contact our head office on 01234 714314 and ask for the marketing department. Apologies we can't contact direct but this site gives limited information. Many thanks ...

“My partner and I rent through Michael Graham and have ......”

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Feb 23,2017
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Perdita
By: 'Lil_Smiler'
Feb 23,2017
0 people found
this helpful
My partner and I rent through Michael Graham and have been delighted with the experience. The initial enquiry on the property was responded to by Michael Graham staff going above and beyond to provide viewings around our limited availability. Since becoming tenants, the ongoing customer ...
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Comment on agent fees
The fees are at a very good keeping in mind the service that comes with this. No complaints here at all!
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“had a bad experience with micheal graham was told incorrect ......”

Share on :
Feb 06,2016
Minithumbdown
By: 'paul'
Feb 06,2016
9 people found
this helpful
had a bad experience with micheal graham was told incorrect information and when we conplained was told by simon hill that we signed asales contract not a service contract so no matter how bad the service we had to pay our 10000 pound fee would advice ...
read full review
What agent could do to change your mind?
bad you pay more because they believe they are the best
Attached Filesnbsp;
Comment on agent fees
bad you pay more because they believe they are the best
Feature review Comments (0) Report abuse Print review
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“Perdita was very professional hard working staff memberShe helped me ......”

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Jul 09,2015
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Perdita
By: 'Dr'
Jul 09,2015
0 people found
this helpful
Perdita was very professional hard working staff member She helped me with completing the documents step by step She was easily approachable and made herself available at all times....
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“We have been tenants of Michael Graham for the past 3 ......”

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May 20,2015
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Rebecca
By: 'Mrs'
May 20,2015
0 people found
this helpful
We have been tenants of Michael Graham for the past 3 years and have always found them to be polite and professional. They are very efficient in their dealings with you and always keep you informed of the progress of any issues you may have. All ...
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“They accepted my money, did the referencing and drew up ......”

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Mar 19,2015
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Rebecca
By: 'The'
Mar 19,2015
12 people found
this helpful
They accepted my money, did the referencing and drew up a tenancy agreement full of misspelled and illegal conditions. There was a clause where they requested that I agree for my personal information to be disclosed to ANY third party. These people are a bunch ...
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By: Properjob
Jun 02, 2017
View all comments (1)
Yep, so far all I've had is crap legal & contractual knowledge, crap interpersonal skills, no negotiation skills & a belief (not unique to MGL sadly) that they hold all the cards. They don't. Their organisation works for you. Remind them or any other lettings agent of this when they expect you to pay them £10-£20k a year ...

“I have been dealing with Michael Graham Lettings for the ......”

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Sep 30,2014
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Rebecca
By: 'Hontis'
Sep 30,2014
0 people found
this helpful
I have been dealing with Michael Graham Lettings for the last 4 years when I requested they take over the management of my property after my then current agent had gone into liquidation. They have always been courteous & helpful but in particular I must single out ...
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Comment on agent fees
The fees I believe were fair and no different from my previous letting agent.
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“Thank you Michael graham for your support, understanding and flexibility ......”

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Jun 17,2014
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By: 'Emily'
Jun 17,2014
0 people found
this helpful
Thank you Michael graham for your support, understanding and flexibility whilst we have been tenants in your property. You have made renting with 3 small children a positive experience for us and really helped us during a stressful move. You have always been easy to contact ...
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“The application form they make you fill in as a ......”

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Apr 11,2014
Minithumbdown
By: 'John'
Apr 11,2014
5 people found
this helpful
The application form they make you fill in as a tenant is incredibly intrusive (what on earth do they need my payroll number for). In addition they then try and con you into buy their accident insurance and their contents insurance. They finally inform you ...
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What agent could do to change your mind?
Stop trying to con customers trying to rent houses into buying insurance products they don't need and stick to being an estate agent.
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“Never be tempted to deal with them!!They say anything ......”

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Mar 21,2014
Minithumbdown
By: 'Andy'
Mar 21,2014
8 people found
this helpful
Never be tempted to deal with them!! They say anything prior to being contracted, then afterwards, you will never get hold of them, they charged £130 for three light bulbs to be replaced, £75 to remove some pea's from the freezer and the oven to be re ...
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“The worst letting agents I have ever dealt with - ......”

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Nov 13,2013
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Angie
By: 'F'
Nov 13,2013
5 people found
this helpful
The worst letting agents I have ever dealt with - I will never waste my time or effort with them again. They will not respond to emails unless they want something from you. They ripped me off in regards to my deposit. Before you're in ...
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What agent could do to change your mind?
Responded to my emails when I needed help, advice or simply to answer a question. Been polite and courteous instead of arrogant and rude. Repaid my deposit appropriately. Kept my forwarding details and at least informed me that they had mail for me. Or they could simply cease trading.........
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Michael Graham Estate Agents, Milton Keynes MK16 8HJ



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