Dear Alison
My entire team are somewhat shocked, disappointed and upset by your review. There has been a huge amount of passion and effort to sell and get your chain exchanged.
I feel on this occasion it is only fair to point out to the general public who read this review what has commenced since instruction. Our Assistant Manager Stacey Blacker attended the property and agreed a marketing strategy and open day was chosen and a date approximately 2 weeks later agreed. At the point of instruction you were handed to the sales team to commence the marketing strategy, the open day commenced on the agreed date resulting in in excess of 20 booked viewings and as a result of this an over asking price sale was achieved. At the point of agreeing the sale, you were then passed onto our dedicated Sales Progessor Kecia O'Shea. The current delay on the exchange is on your own onward chain and not the sale of your property which is only link of the chain we can fully control. We pride ourselves on the high level of contact with all parties in the chain, so that no one is left in dark wondering what is going on. Ultimately, I have to agree with you that yes, Kecia has been in daily contact with you and all parties in the chain, via the phone and email, however I applaud her as this is exactly what I as a Manager expect from a quality Sales Progressor and directly what our vendors have told us they want from their agents.
I am very sorry that you have found the above to be poor service, I do not agree and I'm sure many would read my response and fundamentally be over the moon that they had sold for over asking price and had, had the level of contact from an estate agent that you have.
I am more than happy to speak with you direct either in your home, in my office, via phone or email.