Thank you for your generic response with no reference whatsover to the issues raised. It is funny that you mention that you have not had opportunity to address the complaint - even though this original letter was posted to you? Please be assured that letter was in no way anonymous - nor were the various phone calls or emails I made expressing my concerns over the many other problems previously mentioned that I encountered while living at the property. It appears that until I publicised my issues you had never considered the matter important enough to warrant attention, and clearly STILL don't consider it important enough to warrant an apology of any kind.

Now that you do have opportunity though is there any response or apology for the lack of customer service/civility which you would like to make? I am MORE than happy to visit the Rugby lettings office if you would like to address the complaints raised?

Please do let me know, I await your response.

Thanks for the review. We actually take customer satisfaction quite seriously and, unlike most of our competitors in Rugby, we are voluntarily members of ARLA and the Property Ombudsman's Scheme. This means that if someone isn't happy with our performance, they can refer the matter to either body, who will investigate. We're duty bound to accept whatever decision they come to. Unfortunately, in this instance, we've not received a complaint and neither have ARLA or TPOS. We're always disappointed to receive anonymous negative feedback (which may or may not be genuine) on a third party website, when the complainant has not first given us the opportunity to look at the matter, or contacted one of the professional bodies mentioned.

At last a "real" review again instead of the fake ones we have been seeing since last October (until which time every review was just like this one).