Clapham, London, SW4
3/5, 29 reviews
55% recommended
83% lettings valuation accuracy
67% lettings fee satisfaction

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“I would not recommend Barnard Marcus to anybody, nor would ......”

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Jan 28,2016
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Aaliyah
By: 'Rental'
Jan 28,2016
3 people found
this helpful
I would not recommend Barnard Marcus to anybody, nor would I ever use them again. They were the letting agent on a property that we leased, and Aaliyah lied consistently throughout the process.

Throughout the viewing, we were told that we a garden we had access to was private to our flat, yet one week prior to moving in (and therefore with no other option than to accept) we were told this was not the case. We were told (and have confirmation in writing) of a number of other things, such as the landlord agreed to renovate the garden, that furniture in the property could be removed so that we could bring our own furniture, which turned out to be completely fabricated.

We are now in the process of moving out, and unfortunately have to allow BM to re-lease our flat. So far, they have rang me 6 times in 3 days with marketing calls trying to sell me broadband, even though each time I have told them I do not want marketing calls.

Incompetent company.
What agent could do to change your mind?
Average.
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Comment on agent fees
Average.
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Latest Reviews

View all Reviews 29
9th Aug 2022
reviewed by 'phil'
“1 star is too generous. Hard to know where to start so bad. Inadequate references - found a tenant that ended ......”
22nd Mar 2022
reviewed by 'E'
“Nida from lettings has been and continues to be managing our property just as its supposed to be done, management ......”
17th Sep 2021
reviewed by 'Tony M'
“They were efficient and responsive letting my flat - Tomasz was helpful arranging all the enabling work. I have used ......”
2nd Aug 2021
reviewed by 'francesca'
“AVOID if you can. Really bad service. They threatened me since the first day to leave the property on the ......”
11th Aug 2020
reviewed by 'Destenie'
“Terrible customer service, unprofessional branch manager Renelle Grant, I have been trying to liaise with Renelle Grant the actual branch ......”
26th Apr 2020
reviewed by 'Christophe'
“My experience with Barnard Marcus: AVOID. This company below any professional standards.It is because of this type of incompetence ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
85 Rectory Grove
Clapham,London
Greater London
SW4 0DR
02077 205932

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 83% 67% £710 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 2 8 7 2 1 0 1 0 2
Areas covered
  • SW4
  • SW8
  • SW9
  • SW2
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“1 star is too generous. Hard to know where to......”

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Aug 09,2022
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By: 'phil'
Aug 09,2022
0 people found
this helpful
1 star is too generous. Hard to know where to start so bad. Inadequate references - found a tenant that ended up requiring police involvement / denied me access to own property! / cost me thousands of pounds and time. Never use these cowboys. Pinnock particularly terrible....
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“Nida from lettings has been and continues to ......”

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Mar 22,2022
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Nida
By: 'E'
Mar 22,2022
0 people found
this helpful
Nida from lettings has been and continues to be managing our property just as its supposed to be done, management is what shes doing, I don t have to worry about anything to do with my property, she has it all in hand. Outstanding service ...
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“They were efficient and responsive letting my......”

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Sep 17,2021
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Tomasz
By: 'Tony M'
Sep 17,2021
0 people found
this helpful
They were efficient and responsive letting my flat - Tomasz was helpful arranging all the enabling work. I have used them twice, both good experiences...
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“AVOID if you can. Really bad service. They t......”

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Aug 02,2021
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By: 'francesca'
Aug 02,2021
1 people found
this helpful
AVOID if you can. Really bad service. They threatened me since the first day to leave the property on the market, despite my offer was accepted by the seller, if I did not chose their mortgage broker. My mortgage was ready the day after the ...
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“Terrible customer service, unprofessional bra......”

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Aug 11,2020
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Renelle
By: 'Destenie'
Aug 11,2020
1 people found
this helpful
Terrible customer service, unprofessional branch manager Renelle Grant, I have been trying to liaise with Renelle Grant the actual branch manager regarding a complaint of data protection breaches on her part, however she is always “unable” to get to the phone...
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“My experience with Barnard Marcus: AVOID...”

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Apr 26,2020
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By: 'Christophe'
Apr 26,2020
2 people found
this helpful
My experience with Barnard Marcus: AVOID. This company below any professional standards. It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus: - no agents during viewings or late, no contact ...
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By: C.Charon
Apr 27, 2020
View all comments (2)
Mr Kenny, i If only you took the time to check your information before making the above statements... - You would know I had an offer at the asking price! not above. - You would also know that it did not go 'very quickly' as the property has been on the market for 3 months before an offer. - No need to remind your insulting words suggesting I am a liar as it is 'impossible' I could do the viewings with no agent... I do confirm I did take all 23 viewers through my property and the vast majo ...

“Shout out to Ann-Marie Kirby. She's been an a......”

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Oct 30,2019
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Ann-Marie
By: 'Beatrice'
Oct 30,2019
0 people found
this helpful
Shout out to Ann-Marie Kirby. She's been an amazing property manager for the flat I was renting in Stockwell. She's really efficient, polite and always replied quickly to any questions I've had throughout the tenancy. Now fingers crossed for the return of the deposit, but ...
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“Horrible Agency!...”

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Jun 11,2018
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Dominic
By: 'Alias123'
Jun 11,2018
0 people found
this helpful
Rented my apartment a few months ago but the entire process was horrible. In the winter, the boiler broke down and didn't have heating for over 4 weeks nor hot water for 2 months. The Barnard Marcus Support Center forgot my requests and calls half of the ...
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“rent and deposit...”

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May 14,2018
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Dominic
By: 'valerio'
May 14,2018
1 people found
this helpful
Be awere from this company i have more then forthousenpound pending sine 3 month every time we have had a problem we have had to call numerous times to chase up the query, they are extremely unprofesssional every time i call them to speek regarding my ...
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Comment on agent fees
letteraly bad
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“Worst agent ever, never met anyone more unprofesssional then her. ......”

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Mar 01,2017
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Renelle
By: 'Renelle'
Mar 01,2017
6 people found
this helpful
Worst agent ever, never met anyone more unprofesssional then her. She usually starts ignoring you when she's wrong, than start yelling at you at you and she can even LITTERALLY slam the door on your face (fortunatelly I was quick enought to step back). Rude, ...
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Comment on agent fees
She would not deserve any fee for her not professional job
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By: stephen harvey
Dec 16, 2017
View all comments (1)
There is no need to say more. its all written in the comment above. 100% true and exactly on the spot. ...

“Renelle has been exceptional throughout the tenancy process. She was ......”

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Dec 15,2016
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Renelle
By: 'Omar'
Dec 15,2016
1 people found
this helpful
Renelle has been exceptional throughout the tenancy process. She was very patient and professional and went out of her way to help us find a place. I have been living in Clapham for more than 4 years and I can easily say she is one the ...
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Comment on agent fees
The inventory check in fees are higher compared to other agents I have worked with. Background checking fees are similar to others.
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“Renelle was extremely helpful with sorting out our rental property. ......”

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Nov 28,2016
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Renelle
By: 'Alex'
Nov 28,2016
0 people found
this helpful
Renelle was extremely helpful with sorting out our rental property. Always easy to get in touch with and highly efficient!...
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“jack provided good service and made the sale of my ......”

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Nov 22,2016
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By: 'Adrian'
Nov 22,2016
0 people found
this helpful
jack provided good service and made the sale of my flat a relatively easy affair. I would like to thank Jack for all his help...
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“This is the first time I have sold the property. ......”

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Oct 18,2016
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By: 'South'
Oct 18,2016
0 people found
this helpful
This is the first time I have sold the property. It was a buyers' market and I was very concerned about the sale. Jack kept me informed and kept the sale on track; making a very difficult time bearable. I'm very grateful to him....
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Comment on agent fees
Since rightmove changed the market I feel that estate agents add less value. This should be reflected in their fees.
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“I have recently sold my property through Barnard Marcus Clapham ......”

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Oct 06,2016
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By: 'Mr'
Oct 06,2016
0 people found
this helpful
I have recently sold my property through Barnard Marcus Clapham to my regret I didn't have Barnard Marcus out to value it at the start and I initially did instruct another agent. this other agent didn't perform at all and didn't manage to conduct any ...
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Comment on agent fees
Fees were competitive with other local agents.
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“Renelle was the first agent I have met who was ......”

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Sep 23,2016
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Renelle
By: 'Christos'
Sep 23,2016
0 people found
this helpful
Renelle was the first agent I have met who was really enthusiastic about the property. In addition, she never made any claims which were beyond realistic, and she had a really good knowledge of the property. She was willing to hear to our specific requirements ...
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“Really great service and very good communication throughout the whole ......”

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Sep 12,2016
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Renelle
By: 'Louise'
Sep 12,2016
0 people found
this helpful
Really great service and very good communication throughout the whole process. I found the company very professional to work with...
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“Renelle Grant and Yvette White were excellent. Professional and responsive! ......”

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Sep 08,2016
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Renelle
By: 'Jon'
Sep 08,2016
0 people found
this helpful
Renelle Grant and Yvette White were excellent. Professional and responsive! I did not achieve the rental I wanted but it was not through lack of trying on their part...
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“Once again, Barnard Marcus found new tenants for me, with ......”

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Sep 07,2016
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Aaliyah
By: 'Anthony'
Sep 07,2016
0 people found
this helpful
Once again, Barnard Marcus found new tenants for me, with a minimum void period between tenants, at the asking price....
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Comment on agent fees
Market Rate
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“Not impressed with their service at all. Every time we ......”

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Jul 26,2016
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By: 'Wouldn't'
Jul 26,2016
2 people found
this helpful
Not impressed with their service at all. Every time we have had a problem we have had to call numerous times to chase up the query - they are extremely disorganised and take a long time to deal with even the simplest of requests. Also ...
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Comment on agent fees
Bad
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“I would not recommend Barnard Marcus to anybody, nor would ......”

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Jan 28,2016
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Aaliyah
By: 'Rental'
Jan 28,2016
3 people found
this helpful
I would not recommend Barnard Marcus to anybody, nor would I ever use them again. They were the letting agent on a property that we leased, and Aaliyah lied consistently throughout the process. Throughout the viewing, we were told that we a garden we had ...
read full review
What agent could do to change your mind?
Average.
Attached Filesnbsp;
Comment on agent fees
Average.
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“I hate this agency, they are friendly to your face ......”

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Oct 15,2015
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By: 'Darkfoot'
Oct 15,2015
2 people found
this helpful
I hate this agency, they are friendly to your face but they are not helpful what so ever. Firstly, like agencies, they charge doing absolutely nothing. I think i should've started a company like this, they show you the property and let you walk around ...
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What agent could do to change your mind?
We knocked them down in price because they didn't do anything
Attached Filesnbsp;
Comment on agent fees
We knocked them down in price because they didn't do anything
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“I arranged a viewing for 12:30 on the day before. I ......”

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Apr 23,2015
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By: 'Jeeta'
Apr 23,2015
4 people found
this helpful
I arranged a viewing for 12:30 on the day before. I showed up at the property at 12:30 only to receive a call AT 12:30 to say that they didn't have the key for the property (was with an electrician). They postponed the viewing to 15:30. I returned to ...
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What agent could do to change your mind?
Have the expected and appropriate level of organisation and punctuality. Currently far below an expected standard.
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“Gave a thorough viewing and contacted me to suggest the ......”

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Aug 26,2014
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By: 'bstanley'
Aug 26,2014
0 people found
this helpful
Gave a thorough viewing and contacted me to suggest the property so I was ahead of the competition. Prompt sending of the contract and a fast response to our questions regarding the contract. Follow up call after the exchange with the landlord to make sure ...
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Comment on agent fees
Compared with other agencies Benard Marcus charge almost double for referencing and drawing up contracts, this is very high considering the contract is a standard document in which the basic details are changed. There was some negotiation with price but I ended up settling for the asking price anyway.
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“Finally I obtained more or less what I searched for, ......”

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Aug 25,2014
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By: 'The'
Aug 25,2014
0 people found
this helpful
Finally I obtained more or less what I searched for, but too many communications and some problems in terms of tenants rights, such as: - double payment of the guarantor credit check since the first didn't meet the starting requisites for which I was not ...
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“Lilly and Bernard Marcus helped us to make our move ......”

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Aug 18,2014
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By: 'Ellie'
Aug 18,2014
1 people found
this helpful
Lilly and Bernard Marcus helped us to make our move a less stressful experience! They helped us to secure our perfect property and provided us with great advice through out the process . Really accommodating and always at the end of the phone - exactly what ...
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“Your overall service was good, however there was a few ......”

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Jun 24,2014
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Linda
By: 'gaiva'
Jun 24,2014
0 people found
this helpful
Your overall service was good, however there was a few implications in small details such as my correct name and the name of the property which slowed matters down. The service was very quick and effecient....
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“From move in to check out this estate agent has ......”

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May 24,2012
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Linda
By: 'Deepti'
May 24,2012
3 people found
this helpful
From move in to check out this estate agent has been a nightmare. Move in was delayed by 2 weeks because of inefficiencies, during my 3 years no repairs were done when required, and now on check out it has been 2 months since I moved out and ...
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“[[EDIT ORIGINAL START]]We've renamed Barnard Marcus as Ba**ard ......”

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Mar 21,2010
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By: 'rose'
Mar 21,2010
8 people found
this helpful
[[EDIT ORIGINAL START]] We've renamed Barnard Marcus as Ba**ard Marcus and wouldn't touch them with a bargepole ever again. About 18 months ago we viewed an empty large house for sale that needed modernisation close to Clapham Common. Our rep (sorry, Negotiator) was a shifty ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:05 AM 19/10/2016 by Jack Whiley

Awards won by Barnard Marcus, London SW4 0DR



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