50% lettings valuation accuracy
45% lettings fee satisfaction
Jan 27,2016
Jan 27,2016
7
people found
this helpful
this helpful
Atrocious Service Level!!!
I recently terminated my tenancy agreement early with Finders Keepers due to a lack of maintenance on the property:
- Neither fridge/freezer or washing machine was working for more than a month,
- unable to use main bathroom for 6 week due to in-wall cistern leak flooding the bathroom floor
- Had to move out of the property for 2 weeks due to the black mold growth caused by the leak in the bathroom.
I was expected to pay full rent throughout this period, even when I had to move out the property. When I finally decided enough was enough I was charged £1080.00 as an early termination fee. I finally recovered £400.00 of this termination fee but only after I exhausted Finders Keepers complaints process and escalated the complaint to the Property Ombudsman.
The handover of the property took place early January 2016. The only issue that arose was a cherry aid stain the size of a .20 pence coin in my daughters room. The carpet was relatively new as the entire house was re carpeted after the above mentioned flooding and Finders Keepers insisted that the carpets in my daughters room will need to be replaced.
I agreed to pay apportioned contribution for the replacement of the carpet (Cost of replacement carpet / Carpet life expectancy x number of years remaining) but would require a receipt to prove that the work was completed.
Finders Keepers advised that they were not willing to provide a receipt as they are not intending on replacing the carpets, but that I will still need to pay in excess of £240.00.
Don't get me wrong, I'm willing to contribute to the diminution of the carpet but don't appreciate when a company tries to charge me extortionate prices for something that the are not even going to undertake, betterment...
Stay clear of Finders Keepers at all cost!!!!!
I recently terminated my tenancy agreement early with Finders Keepers due to a lack of maintenance on the property:
- Neither fridge/freezer or washing machine was working for more than a month,
- unable to use main bathroom for 6 week due to in-wall cistern leak flooding the bathroom floor
- Had to move out of the property for 2 weeks due to the black mold growth caused by the leak in the bathroom.
I was expected to pay full rent throughout this period, even when I had to move out the property. When I finally decided enough was enough I was charged £1080.00 as an early termination fee. I finally recovered £400.00 of this termination fee but only after I exhausted Finders Keepers complaints process and escalated the complaint to the Property Ombudsman.
The handover of the property took place early January 2016. The only issue that arose was a cherry aid stain the size of a .20 pence coin in my daughters room. The carpet was relatively new as the entire house was re carpeted after the above mentioned flooding and Finders Keepers insisted that the carpets in my daughters room will need to be replaced.
I agreed to pay apportioned contribution for the replacement of the carpet (Cost of replacement carpet / Carpet life expectancy x number of years remaining) but would require a receipt to prove that the work was completed.
Finders Keepers advised that they were not willing to provide a receipt as they are not intending on replacing the carpets, but that I will still need to pay in excess of £240.00.
Don't get me wrong, I'm willing to contribute to the diminution of the carpet but don't appreciate when a company tries to charge me extortionate prices for something that the are not even going to undertake, betterment...
Stay clear of Finders Keepers at all cost!!!!!
What agent could do to change your mind?
BAD!Attached Filesnbsp;
Comment on agent fees
BAD!
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9th Sep 2020
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17th Nov 2019
reviewed by 'Colin'
Opening Hours
Address
Finders Keepers
1 Vineyard Chambers
Abingdon
Oxfordshire
OX14 3PX
01235 535454
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 45% | £875 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 12 | 0 | 0 | 0 | 0 | 0 | 0 |
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Mar 15,2023
Mar 15,2023
0
people found
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Thank you Denise McGrath for your kindness & professional approach to your work.
I met Denise when I was relocating from London to Abingdon. She was very trustworthy and professional from the moment she showed me the property, throughout the whole process of signing the contract ...
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Jun 21,2022
Jun 21,2022
0
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Excellent service,all entire team always helpful for customers, very good customer care team.As a tenant I am very much satisfied their services...
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Feb 22,2021
Feb 22,2021
0
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I started renting a property through finders keepers mid pandemic and have been nothing but impressed with there assistance. Always helpful and friendly....
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Dec 11,2020
Dec 11,2020
0
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Thank you Denise McGrath for your friendly relaxed manner in which you dealt with our recent end of tenancy. Also Fiona and Kate for your support over the last 12 years. Best wishes for 2021....
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Sep 09,2020
Sep 09,2020
3
people found
this helpful
this helpful
STAY CLEAR FROM THE LETTINGS DEPARTMENT!! I have rented with a few agencies and by far this has been the worst. When we moved in the house wasn’t cleaned after the last tenant. They ended cleaning around the things we’d already moved in. ...
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Nov 17,2019
Nov 17,2019
0
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I have two properties with FK’s Abingdon office. I have always found their service to be first class and any problems that have arisen have been dealt with thoroughly and in a timely fashion...
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Jun 21,2019
Jun 21,2019
4
people found
this helpful
this helpful
Would strongly recommend avoiding FK for lettings. They are by far the most inconsiderate, un-caring, incompetent "professionals" I have ever had to deal with when letting a property. They have no regard for you as a tenant and seems are only interested in their own ...
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Feb 25,2019
Feb 25,2019
6
people found
this helpful
this helpful
Kept putting the rent up every year saying that it was in line with market conditions, when clearly it was not and over-priced. In surrendering the lease, I moved to a larger property for nearly £200 less per month. Only to find that I had to ...
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Apr 29,2018
Apr 29,2018
5
people found
this helpful
this helpful
Having been in the tenancy for a number of months, it's safe to say we want out asap. Our property manager is less than useful, as we have reported several issues which have been slow (if ever) to be acted upon. Our numbers are handed ...
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Comment on agent fees
Extortionate
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May 10, 2018
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(2)
Good afternoon,
It may come across to you as an innocent mistake, but having been in for a meeting regarding the contractor being handed keys and having the subject danced around by a man who didn't even introduce himself, we are looking in to legal action for a case of Breach of Contract.
Thanks
Jamie Horner ...
Sep 25,2017
Sep 25,2017
7
people found
this helpful
this helpful
As an indepenadent landlord I do not employ Finders Keepers. However I do have to deal with them because they are the agents for landlord of the flat above mine.
They have been no use whatsoever. Every year they have to be chased to maintain ...
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Sep 25, 2017
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Let me begin with a potted history.
Approximately fifteen years ago you became agent for the flat in question. All regular maintenance of the grounds ceased. The first time the fence was replaced there were no shrubs in that strip of ground! I know because I had no problems erecting the fence. It was replaced because the ivy and ground elder had broken through from your side and was growing into my greenhouse.
Look up when the complaint came in for 'the ivy in your garden is growing up my ...
Apr 12,2017
Apr 12,2017
10
people found
this helpful
this helpful
Ridiculous agency. These people will defenitely give you some unwanted charge on final check out. While check out, the property manager said, everything is fine, just 2 hours cleaning will do, and that will be £ 30, and we agreed that. BUT, they just cut £ 154 from our deposit ...
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Comment on agent fees
Very bad.
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Apr 20, 2017
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(1)
Hi there,
From your feedback I think I recognise that we have already spoken directly about your experience. I'm sorry to read that you felt your query is unresolved, but as I understood from your last email to me you did not want to talk any further about this.
Kind regards,
Victoria Lyall ...
Sep 14,2016
Sep 14,2016
3
people found
this helpful
this helpful
The worst estate agents I have been through! Inflexible terms after a year of renting and poor lettings management team! The lettings manager we were dealing with, has a poor attitude, rarely responded (no out of office either), rarely addressed any issues raised in emails, ...
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Comment on agent fees
Bad for the service
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Jan 27,2016
Jan 27,2016
7
people found
this helpful
this helpful
Atrocious Service Level!!!
I recently terminated my tenancy agreement early with Finders Keepers due to a lack of maintenance on the property:
- Neither fridge/freezer or washing machine was working for more than a month,
- unable to use main bathroom for 6 week due ...
read full review
read full review
What agent could do to change your mind?
BAD!Attached Filesnbsp;
Comment on agent fees
BAD!
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Feb 03, 2016
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(1)
Hi Michelle,
I'm sorry to read about your experience. I'm in contact with the Office Manager of the Abingdon office to try to get a little more detail about the situation.
Kind regards,
Victoria Lyall | Marketing Manager ...
Aug 20,2013
Aug 20,2013
4
people found
this helpful
this helpful
I would not recommend Finders Keepers to anyone.. From the start of the tenancy we have had issues with our names being mixed up and I also find the staff rude and uninterested
Our tenancy is up for renewal and I have contacted the branch ...
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What agent could do to change your mind?
The only reason we are going to renew our tenancy is due to the hassle of moving. I would not recommend Finders Keepers, their inability to perform basic admin tasks such as tenants names is disgraceful and they are clearly not interested in their tenants.Attached Filesnbsp;
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Aug 20,2013
Aug 20,2013
7
people found
this helpful
this helpful
We have recently moved out of a property rented by Finders Keepers (Abingdon) and have to say we completely agree with the comments made by Gail in the previous review. Again Finders Keepers are trying to make a series of unjustfied deductions from our deposit, ...
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Aug 20, 2013
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(1)
Hi there, I'm sorry to hear that you have had a bad experience. Gail did get in touch with me and we resolved the situation, although she didn't update her review on here. We do not charge tenants at every opportunity, so if you would like to email me with the details of your situation I can contact the relevant team members to discuss this. My email is [email protected]
Many thanks,
Victoria ...
Jul 26,2013
Jul 26,2013
4
people found
this helpful
this helpful
I would never rent from Finders Keepers again, and certainly will never recommend them to anyone. We have just finished our tenancy, and are currently trying to get our deposit back. We have had the flat professionally cleaned (including the carpets) and it is spotless, ...
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What agent could do to change your mind?
Stop putting barriers up to refund our deposit, and deal with us respectfully instead of talking down to us.Attached Filesnbsp;
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Jul 26, 2013
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(3)
Following my above comments, Finders Keepers have agreed in writing to refund our deposit in full. We are greatly relieved, and looking forward to receiving it and putting an end to this matter. We are feeling a little better about them now, despite the stress of the checkout! ...
Jan 25,2012
Jan 25,2012
5
people found
this helpful
this helpful
Shown round the property by an agent, any question was given the answer I wanted, only to find later that these were lies. For example, property advertised as 'all bills included'... however, even though each of 8 tenants has to pay £100 pcm EACH for bills, you ...
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What agent could do to change your mind?
made some mistakes that didn't just benefit themselves. Told the truth. Actually acted like reasonable human beings.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I'm sorry to read about your experience. I'm in contact with the Office Manager of the Abingdon office to try to get a little more detail about the situation.
Kind regards,
Victoria Lyall | Marketing Manager