100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jan 22,2016
Jan 22,2016
4
people found
this helpful
this helpful
Property links as a business comes across as poorly run and organised. The people are all very nice, polite and courteous however. Communication or lack of has been the biggest problem.
I've worked in customer facing jobs my whole life and know reliablwle communication can make or break a deal. Initially when I viewed the flat it was unoccupied and had had a water leak in the lounge bay window (Victorian property) which I was assured was fixed. I agreed to take the flat on the basis it was redecorated before I moved in. We arranged a date 6 weeks before I wanted to move in. The redecoration was not sorted and I was given no reason as to why. It took them a further 3 months to redecorate. Likewise, as someone else has said the property was filthy. The bathroom was grubby, the extractor hood and kitchen wall tiles sticky and skirting boards dusty. I reported it by phone after I had pucked my keys up and they asked me to send photos and assured me their hired cleaning team had been in to clean. I eventually phoned again at 5pm (having picked the keys up at 10am) to be told I could have a cleaning team come in the next day but I declined as I had one day to move in and boxes and furniture were everywhere. I highlighted it was too little too late.
The communication issue was apparent throughout, where I had problems with the same leak in the roof. The leak was not their fault I admit and they have no control over nature. But I never got through to anyone on their designated out of hours emergency number. Likewise I was never told when it was fixed, what caused it or if they would be arranging redecoration again. I learnt from the neighbour upstairs that pigeons had created a hole causing the leak which had been sorted.
Some important stuff like a faulty smoke detector system, was not sorted despite reporting it 3 times with no action. They did however give reasonable notice each time for an inspection of the flat which I was greatful for.
It all sounds trivial, but it is not a customers job to have to keep chasing their letting agency for repairs and answers. They now have lots more staff and communication from moving out was just as poor. I was emailed incorrect procedures and dates leaving me once again to contact them to confirm the plans. I heard nothing within 3 days of my final inspection so I had to ring again.
Some issues were sorted quickly, major ones such as the leak were not. If I hadn't have liked the flat so much I would have chosen someone else.
I've worked in customer facing jobs my whole life and know reliablwle communication can make or break a deal. Initially when I viewed the flat it was unoccupied and had had a water leak in the lounge bay window (Victorian property) which I was assured was fixed. I agreed to take the flat on the basis it was redecorated before I moved in. We arranged a date 6 weeks before I wanted to move in. The redecoration was not sorted and I was given no reason as to why. It took them a further 3 months to redecorate. Likewise, as someone else has said the property was filthy. The bathroom was grubby, the extractor hood and kitchen wall tiles sticky and skirting boards dusty. I reported it by phone after I had pucked my keys up and they asked me to send photos and assured me their hired cleaning team had been in to clean. I eventually phoned again at 5pm (having picked the keys up at 10am) to be told I could have a cleaning team come in the next day but I declined as I had one day to move in and boxes and furniture were everywhere. I highlighted it was too little too late.
The communication issue was apparent throughout, where I had problems with the same leak in the roof. The leak was not their fault I admit and they have no control over nature. But I never got through to anyone on their designated out of hours emergency number. Likewise I was never told when it was fixed, what caused it or if they would be arranging redecoration again. I learnt from the neighbour upstairs that pigeons had created a hole causing the leak which had been sorted.
Some important stuff like a faulty smoke detector system, was not sorted despite reporting it 3 times with no action. They did however give reasonable notice each time for an inspection of the flat which I was greatful for.
It all sounds trivial, but it is not a customers job to have to keep chasing their letting agency for repairs and answers. They now have lots more staff and communication from moving out was just as poor. I was emailed incorrect procedures and dates leaving me once again to contact them to confirm the plans. I heard nothing within 3 days of my final inspection so I had to ring again.
Some issues were sorted quickly, major ones such as the leak were not. If I hadn't have liked the flat so much I would have chosen someone else.
Comment on agent fees
Fairly expensive but they all appear to be.
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Latest Reviews
22nd Jan 2016
reviewed by 'DPK'
27th Mar 2014
reviewed by 'Jeremy'
10th Dec 2013
reviewed by 'John'
18th Nov 2013
reviewed by 'Rob'
30th May 2013
reviewed by 'tattersalls'
15th Mar 2013
reviewed by 'Jo'
Opening Hours
Address
Property Links (Plymouth)
106 North Hill
North Baddesley,Plymouth
Devon
PL4 8HW
01752 252502
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £124,000 | £124,000 |
| Lettings | 0% | 99% | £495 | £495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 22,2016
Jan 22,2016
4
people found
this helpful
this helpful
Property links as a business comes across as poorly run and organised. The people are all very nice, polite and courteous however. Communication or lack of has been the biggest problem.
I've worked in customer facing jobs my whole life and know reliablwle communication can ...
read full review
read full review
Comment on agent fees
Fairly expensive but they all appear to be.
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Mar 27,2014
Mar 27,2014
0
people found
this helpful
this helpful
For 6 years Matt Simpson from Property link has looked after my property in PL1 ,he first looked after it as my contact then moved to Maintenance and for the last year has been in the estate agents side .
Through out he has always been up ...
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Dec 10,2013
Dec 10,2013
3
people found
this helpful
this helpful
I have had several agents in Plymouth and Property Links have been way ahead of any one I have dealt with. I totally trust them as they have provided an excellent service and advice of all aspects of letting out my houses. They answer the ...
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Nov 18,2013
Nov 18,2013
3
people found
this helpful
this helpful
I am very pleased with the friendly and professional way Property Links have dealt with me. After moving into my flat there were some minor maintenance issues that were dealt with very swiftly.
Overall I am very happy with my experience and am happy to ...
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Jan 18, 2014
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(1)
Thank you Sir, for your comments. ...
May 30,2013
May 30,2013
1
people found
this helpful
this helpful
At first Property Links were more than helpful, however after paying the rent up front, i was more than disappointed from here on out. I moved into the property - it was FILTHY! Now, i am a student and have lived in some pretty bad ...
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Oct 23, 2013
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(3)
Dear Silly moo.
Thank you for your mail, we recal this issue, all we requested where standard details, name and address, telephone number, the reason, STAFF SAFETY. I think this says it all. ...
Mar 15,2013
Mar 15,2013
0
people found
this helpful
this helpful
Seemed all very nice at first, easy enough to arrange to rent the property. We were given no direct contact of the landlord and no emergency number for the agents. House was unclean when we moved in with a lot of issues and more arising ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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