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Canada Water, London SE16
4.2/5, 60 Reviews
82% Recommended
92% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
85% letting fee satisfaction
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"The hunt: From the very first ..."
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5 Star Review
Keith
Chris
By : 'Rob'
Services : Sales(As a Buyer)
Sold price : £600000
Would you recommend ? : Yes
Postcode : SE16
Dec 18, 2015
People found this helpful0
The hunt: From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As our search continued, we would hear from Keith from time to time, but at no stage was he ever pushy. Later in our search, we asked Keith to show us to a few more places and he naturally obliged. We were more sure of what we wanted now, and felt that Keith was really listening to us and also beginning to understand what would make us happy. We really appreciated that. He seemed to have our best interests at heart, which helped us relax a little and feel comfortable about really explaining the various features that would really make us happy. I have no doubt, that this helped him (and us) finally find the property we eventually purchased... because just as we were close to putting an offer in on a place that he'd shown us earlier, Keith called me up to say 'hold that thought' because he'd found a real gem, which would fit us perfectly. I arranged to meet him the following evening, before the property had been marketed (or even photos taken). I left feeling very excited about it, so my wife went back the next evening and we agreed it was perfect. Keith was clearly incredibly excited for us, as he also knew that it would be a great home for us and our 1 year old son. The process: The thing that stood out most during the buying process was Keith's willingness to assist us as first-time buyers and make sure we were not wasting money on things we didn't need to. I can honestly say that Keith went above and beyond to make sure we were comfortable. He kept us relaxed and I honestly trusted his opinion about things. He was also willing to iron out potential issues and make sure we had as smooth a buying experience as possible. Towards the final days of the purchase, Keith went on leave, but not first before making sure we were completely satisfied and making sure that he'd given us his colleague Chris Early's details. Chris then continued on in the same vane as Keith, in his absence... providing advice, looking for solutions and quickly resolving any complexities that emerged. The result: We love our home, and we know the vendors also felt well looked after, which is also important. Because our experience was so positive with Keith and Chris, we decided to buy them each a bottle of champagne as thanks.... which I think is a great testament to the level of service we received from them and a great validation of the very positive nature of this review. I'm sure it's not often that buyers feel that good about their experience that they want to thank the agents in a meaningful way.
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Malcolm Chumbley
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £410,000 | £830,000 |
| Lettings | 67% | 85% | £637 | £2,500 |
Address
Kinleigh Folkard & Hayward
Montreal House, Surrey Quays Road, London, Greater London
SE16 7AQ
020 3199 8016
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
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5 Star Review
Shadane
By : 'Jordanne'
Services : Sales( As a Buyer )
Sold price : £512500
Would you recommend ? : Yes
Postcode : SE8
Oct 3, 2024
People found this helpful0
Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in our lives and we cannot ... Read Full Review
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Jordanne said about Kinleigh Folkard & Hayward
Services : Sales( As a Buyer )Date: 3rd Oct 2024
Shadane was brilliant from start to finish and really helped us as first time buyers with our move. He was flexible with viewings and supportive throughout the entire process. His unwavering enthusiasm genuinely made such a difference during what was a very stressful time in our lives and we cannot thank him enough for all the work he has done!
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Thanks to all involved in our ...
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5 Star Review
Antony
By : 'Malcolm'
Services : Sales( As a Vendor )
Sold price : £830000
Would you recommend ? : Yes
Postcode : SE16
Oct 19, 2022
People found this helpful0
Thanks to all involved in our sale, including Anthony , Sammie and especially Mo. We got there in the end , so thanks for persevering in these difficult market conditions. Malcolm and Susan... Read Full Review
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Malcolm Chumbley said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 19th Oct 2022
Thanks to all involved in our sale, including Anthony , Sammie and especially Mo. We got there in the end , so thanks for persevering in these difficult market conditions. Malcolm and Susan C.
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Antony has been really ...
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5 Star Review
Antony
By : 'Trish'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Feb 11, 2022
People found this helpful0
Antony has been really helpful and proactive. As a first time tenant, he helped us navigate and look for properties with our constraints. He is very easy to talk to and is good with keeping us... Read Full Review
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Trish said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 11th Feb 2022
Antony has been really helpful and proactive. As a first time tenant, he helped us navigate and look for properties with our constraints. He is very easy to talk to and is good with keeping us informed.
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Awful Service from start to ...
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1 Star Review
Paige
Seamus
By : 'Dirk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
Oct 11, 2020
People found this helpful1
Awful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case. Not only are they impossible to reach and actively discourage contact, but they also aren't helpful when you do manage to talk to them.... Read Full Review
Comments (0)Awful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case.
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Dirk said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 11th Oct 2020
Awful service. Delinquent lazy joking staff who obviously don't care about anything but money and their commission. Absolutely avoid in every case.
Not only are they impossible to reach and actively discourage contact, but they also aren't helpful when you do manage to talk to them. The staff seem to know nothing and really do not care about their customers.
While setting up your contract and doing the initial paperwork they will act in an extremely unprofessional manner and will forget/lose important documents. In our experience this led to calls from them days before our move in date (and following all clears from themselves and the landlords) saying that they had forgotten important parts of the process and that the deal would fall through unless we could provide them with bank details (that had already been provided).
At the end of the tenancy they removed money from our deposit without a logical explanation and it took months of emailing to get a reply from them,, and they also would not agree to meet in person or talk things out over the phone.
They'll happily take your money in any way they can. Genuinely one of the worst experiences I've had with any company ever. DO NOT USE THIS COMPANY.
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Efficient viewing ...
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5 Star Review
By : 'WJ'
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SE16
Nov 15, 2018
People found this helpful0
Georgia was very efficient in finding out my needs as a potential buyer, noting down all the essentials that I wish to tick in my next home. I have been taken to view to three properties which meet my requirements the very next... Read Full Review
Comments on Agent Fees
No comment, as I am a potential buyer, which means I don't need to pay a penny to them.
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WJ said about Kinleigh Folkard & Hayward
Services : Letting( Admin )Date: 15th Nov 2018
Georgia was very efficient in finding out my needs as a potential buyer, noting down all the essentials that I wish to tick in my next home. I have been taken to view to three properties which meet my requirements the very next day.
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Great ...
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5 Star Review
Rebecca
By : 'Daiane'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SE16
Oct 8, 2018
People found this helpful0
we were taken care of by Rebecca Bridges she was very attentive and quick in solving our queries. Made all processes quickly and... Read Full Review
Comments on Agent Fees
Good
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Daiane e Marcelo said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 8th Oct 2018
we were taken care of by Rebecca Bridges she was very attentive and quick in solving our queries. Made all processes quickly and efficiently.
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Excellent ...
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5 Star Review
Seamus
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : SE16
May 14, 2018
People found this helpful0
Seamus has handled our letting requirements in this area for a few years. Well done to KFH for securing his services from a competitor. Seamus is always immaculate in his presentation and takes the time to understand the needs of his customer. He is thorough and meticulous in arranging viewings and ... Read Full Review
Comments (0)Seamus has handled our letting requirements in this area for a few years. Well done to KFH for securing his services from a competitor.
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David B said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 14th May 2018
Seamus has handled our letting requirements in this area for a few years. Well done to KFH for securing his services from a competitor.
Seamus is always immaculate in his presentation and takes the time to understand the needs of his customer. He is thorough and meticulous in arranging viewings and the associated documentation that follows. Top class all round.
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Very happy ...
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5 Star Review
Jackeline
By : 'Liliana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
May 9, 2018
People found this helpful0
Jackeline was very professional and helpful in finding a new house for us in Canada Water area. The entire process was quick and easy and we have already recommended her to our... Read Full Review
Comments on Agent Fees
Good.
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Liliana said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 9th May 2018
Jackeline was very professional and helpful in finding a new house for us in Canada Water area. The entire process was quick and easy and we have already recommended her to our friends.
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Fantastic Service from ...
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5 Star Review
Paige
By : 'Karen'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : SE16
Mar 19, 2018
People found this helpful0
I've been renting properties from KFH for work seasons for 5 years & usually deal with Sam, another agent at the firm. Sam was promoted & moved to another area office & passed all my details to Paige to take over. I must admit I was dreading losing Sam, however Paige has been... Read Full Review
Comments on Agent Fees
Realistic fees for the service provided
Comments (0)I've been renting properties from KFH for work seasons for 5 years & usually deal with Sam, another agent at the firm. Sam was promoted & moved to another area office & passed all my details to Paige to take over. I must admit I was dreading losing Sam, however Paige has been absolutely brilliant. I'm very demanding with lots of questions & like to deal with just one person to advise me etc. Paige has gone above & beyond to ensure all our needs are met & in assisting me & husband in every way. I'm very impresssed with her professionalism, dedication & for always getting back to me no matter what I contact her about & her patience (again I can be very demanding). Paige found us the perfect property & ensured the whole letting process was painless for us as tenants & the landlord.
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Karen said about Kinleigh Folkard & Hayward
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th Mar 2018
I've been renting properties from KFH for work seasons for 5 years & usually deal with Sam, another agent at the firm. Sam was promoted & moved to another area office & passed all my details to Paige to take over. I must admit I was dreading losing Sam, however Paige has been absolutely brilliant. I'm very demanding with lots of questions & like to deal with just one person to advise me etc. Paige has gone above & beyond to ensure all our needs are met & in assisting me & husband in every way. I'm very impresssed with her professionalism, dedication & for always getting back to me no matter what I contact her about & her patience (again I can be very demanding). Paige found us the perfect property & ensured the whole letting process was painless for us as tenants & the landlord.
Thank you Paige, you really are an asset to KFH & I look forward to dealing with you in the future. I'll be contacting you directly for next year's accommodation.
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Really poor communication, ...
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1 Star Review
By : 'Ricardo'
Services : Letting( As a Tenant )
Rent PCM : £1670
Would you recommend ? : No
Postcode : SE16
Feb 23, 2018
People found this helpful1
Really poor communication, lots of hidden fees on checking in and checking out. Didn't explain anything just emailed forms to sign without any explanation. If they didn't know something they wouldn't find out they would just say they (as an individual) don't deal with it (e.g. I ... Read Full Review
Comments on Agent Fees
Good on first view, but lots of hidden fees.
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Ricardo said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 23rd Feb 2018
Really poor communication, lots of hidden fees on checking in and checking out. Didn't explain anything just emailed forms to sign without any explanation. If they didn't know something they wouldn't find out they would just say they (as an individual) don't deal with it (e.g. I don't deal with the end of leases so don't know how much a check out fee is.) Very blunt and unfriendly on the phone. Not proactive at all, all the work has to come from you.
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We have been dealing with ...
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1 Star Review
Paige
By : 'Rotherhithe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
Jan 31, 2018
People found this helpful1
We have been dealing with Paige - KFH - Canada Water in the lettings department. Very poor service and lack of communication. Requested that the garage would be swept so that our removal team could put furniture etc in there straight away. When we arrived at the property this had not been done.... Read Full Review
Comments on Agent Fees
Terrible, highest price I have seen
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Rotherhithe said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 31st Jan 2018
We have been dealing with Paige - KFH - Canada Water in the lettings department. Very poor service and lack of communication. Requested that the garage would be swept so that our removal team could put furniture etc in there straight away. When we arrived at the property this had not been done. Also the oven still has white cleaning products in there and is still greasy and unable to use it. Rang Paige who informed me that the oven would not come clean because it is not new. I cannot believe this when we have had ovens cleaned over 10 years that come up perfect. Paige comes across as very immature and argumentative. I would highly recommend that if you can find a property with another agency at least you would not be disappointed.
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Jackeline Zabala Marla was ...
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5 Star Review
Jackeline
By : 'Mira'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE16
Oct 8, 2017
People found this helpful0
Jackeline Zabala Marla was professional and attentive agent from the beginning of our property for rent search till final step. She provided all the information and assistance in prompt and comprehensive manner. She was very polite and understanding... Read Full Review
Comments on Agent Fees
Fees are competitive and appropriate.
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Mira said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 8th Oct 2017
Jackeline Zabala Marla was professional and attentive agent from the beginning of our property for rent search till final step. She provided all the information and assistance in prompt and comprehensive manner. She was very polite and understanding too.
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Samantha was really helpful ...
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5 Star Review
samantha
By : 'Othman'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Aug 24, 2017
People found this helpful0
Samantha was really helpful during our search and throughout the tenancy. She was always responsive and provided good support for our demands in tight deadlines. The whole process went smoothly and peaceful. I would definitely recommend KFH and... Read Full Review
Comments (0)Samantha was really helpful during our search and throughout the tenancy. She was always responsive and provided good support for our demands in tight deadlines. The whole process went smoothly and peaceful.
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Othman said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 24th Aug 2017
Samantha was really helpful during our search and throughout the tenancy. She was always responsive and provided good support for our demands in tight deadlines. The whole process went smoothly and peaceful.
I would definitely recommend KFH and Samantha.
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Great job at finding my new ...
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5 Star Review
Seamus
By : 'Jan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE16
Aug 20, 2017
People found this helpful0
Great job at finding my new tenant! They were professional, quick and efficient. I can highly recommend to any... Read Full Review
Comments on Agent Fees
Alright
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Jan said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 20th Aug 2017
Great job at finding my new tenant! They were professional, quick and efficient. I can highly recommend to any landlord.
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As a landlord I'm very happy ...
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1 Star Review
By : 'Lawrence'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SS16
Feb 1, 2017
People found this helpful0
As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that should be dealt with by a competent... Read Full Review
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Lawrence Olivier said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 1st Feb 2017
As a landlord I'm very happy to assist my Tennant's to ensure they stay in a nice apartment. Eighteen months ago Due to work pressures I decided to let my apartment under full management. Big mistake!, this company emails you endlessly with inane requests that should be dealt with by a competent property manager. KFH EMPLOY INTELLIGENT PEOPLE! Shambles comes to mind! Don't do it landlords, they really are *! The Tennant's supplied by KFH destroyed my apartmentŸ˜Ÿ This company is uncaring and JUST PLAIN STUPID
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Being first time buyers we ...
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5 Star Review
Oliver
By : 'Dexter'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE16
Jan 27, 2016
People found this helpful0
Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do his best to inform us, sometimes even... Read Full Review
What agent could do to change your mind?
The fees were non-existent so really they couldn't be better given the quality of service.
Comments on Agent Fees
The fees were non-existent so really they couldn't be better given the quality of service.
Comments (0)Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do his best to inform us, sometimes even informing us about things we did not know we needed to know.
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Dexter said about Kinleigh Folkard & Hayward
Services : Sales( As a Buyer )Date: 27th Jan 2016
Being first time buyers we were very lacking in the knowledge needed to buy a house. From the first meeting we found Oliver very friendly and approachable, never pushy. Always willing to work around our schedule. If we did not understand something he would do his best to inform us, sometimes even informing us about things we did not know we needed to know.
He was also very supportive during the negotiation phase which most likely directly resulted in us getting a significantly better deal than we expected.
Perhaps most surprising was that all of this excellent service was free! We had assumed that when you aren't paying for the service it would be a minimal effort thing or that the agent would be firmly on the side of the seller but to the contrary we felt that we received excellent service all round and would happily recommend Oliver to anyone looking to buy.
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All in all, we are very happy ...
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4 Star Review
Giuseppe
Chris
By : 'Marc-Olivier'
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : SE16
Dec 22, 2015
People found this helpful0
All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property. Giuseppe guided us through the sale with a lot of patience, including facilitating the... Read Full Review
Comments (0)All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property.
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Marc-Olivier and Silja said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 22nd Dec 2015
All in all, we are very happy with the service KFH provided, especially with Giuseppe's assistance during the sale of our property and Chris' personal support and advice when we started marketing the property.
Giuseppe guided us through the sale with a lot of patience, including facilitating the communication between us and the overseas buyer and helping us to find a good and efficient lawyer. We were particularly pleased that Giuseppe arranged for our furniture to be removed and our mail to be forwarded. This clearly went beyond our expectations and made our lives a lot easier.
Chris was knowledgeable and accomodated our wishes to sell at a certain price even if this meant waiting a longer period of time to find a suitable buyer.
The only reason for removing a star in this review is that when we received the property market updates, we were asked several times to consider lowering the asking price, although we had clearly discussed with Chris that we did not want to do so at that point in time. When speaking to Chris again, we were reassured. This may just be due to a lack of internal communication on the matter. After all, we were happy not to have lowered the asking price for the property and to have found the right buyer with Giuseppe's assistance.
Despite this, our goal to sell before the end of the year was met, which leaves us very happy and grateful for the support. We would therefore recommend the KFH team for all Canada Water sales.
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The hunt: From the very first ...
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5 Star Review
Keith
Chris
By : 'Rob'
Services : Sales( As a Buyer )
Sold price : £600000
Would you recommend ? : Yes
Postcode : SE16
Dec 18, 2015
People found this helpful0
The hunt: From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As... Read Full Review
Comments (0)The hunt:
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Rob said about Kinleigh Folkard & Hayward
Services : Sales( As a Buyer )Date: 18th Dec 2015
The hunt:
From the very first time we met Keith, we were relieved to find a straight-talking, low pressure and easy going agent. He took us to see three properties on the first day - none of which were to our liking. We almost felt guilty for wasting Keith's time because he was just that nice. As our search continued, we would hear from Keith from time to time, but at no stage was he ever pushy. Later in our search, we asked Keith to show us to a few more places and he naturally obliged. We were more sure of what we wanted now, and felt that Keith was really listening to us and also beginning to understand what would make us happy. We really appreciated that. He seemed to have our best interests at heart, which helped us relax a little and feel comfortable about really explaining the various features that would really make us happy. I have no doubt, that this helped him (and us) finally find the property we eventually purchased... because just as we were close to putting an offer in on a place that he'd shown us earlier, Keith called me up to say 'hold that thought' because he'd found a real gem, which would fit us perfectly. I arranged to meet him the following evening, before the property had been marketed (or even photos taken). I left feeling very excited about it, so my wife went back the next evening and we agreed it was perfect. Keith was clearly incredibly excited for us, as he also knew that it would be a great home for us and our 1 year old son.
The process:
The thing that stood out most during the buying process was Keith's willingness to assist us as first-time buyers and make sure we were not wasting money on things we didn't need to. I can honestly say that Keith went above and beyond to make sure we were comfortable. He kept us relaxed and I honestly trusted his opinion about things. He was also willing to iron out potential issues and make sure we had as smooth a buying experience as possible. Towards the final days of the purchase, Keith went on leave, but not first before making sure we were completely satisfied and making sure that he'd given us his colleague Chris Early's details. Chris then continued on in the same vane as Keith, in his absence... providing advice, looking for solutions and quickly resolving any complexities that emerged.
The result:
We love our home, and we know the vendors also felt well looked after, which is also important. Because our experience was so positive with Keith and Chris, we decided to buy them each a bottle of champagne as thanks.... which I think is a great testament to the level of service we received from them and a great validation of the very positive nature of this review. I'm sure it's not often that buyers feel that good about their experience that they want to thank the agents in a meaningful way.
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KFH represented our seller ...
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5 Star Review
Nigel
By : 'JSouth'
Services : Sales( As a Buyer )
Sold price : £530000
Would you recommend ? : Yes
Postcode : SE16
Dec 17, 2015
People found this helpful0
KFH represented our seller and we would thoroughly recommend them. Nigel, who we dealt with, was excellent. More than any other estate agent at any other firm we interacted with he understood very quickly what kind of property we were looking for and only suggested/showed us options that matched... Read Full Review
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JSouth said about Kinleigh Folkard & Hayward
Services : Sales( As a Buyer )Date: 17th Dec 2015
KFH represented our seller and we would thoroughly recommend them. Nigel, who we dealt with, was excellent. More than any other estate agent at any other firm we interacted with he understood very quickly what kind of property we were looking for and only suggested/showed us options that matched our preferences. He also worked hard to progress things once the sale was agreed, going the extra mile to make things happen efficiently. One particular intervention was outstanding: right before we were due to exchange there was a potential problem that looked like it could derail the process. Nigel single handedly negotiated a resolution between 3 parts of a chain, while our own estate agent did very little. This really made him (and by extension KFH) stand out as offering exemplary service.
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Quick and accurate valuation, ...
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5 Star Review
Keith
Giuseppe
By : 'Olga'
Services : Sales( As a Vendor )
Sold price : £750000
Would you recommend ? : Yes
Postcode : SE!6
Dec 14, 2015
People found this helpful0
Quick and accurate valuation, comparing other similar properties in the area. Professional, good negotiators, and kept us informed at every step of the... Read Full Review
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Olga said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 14th Dec 2015
Quick and accurate valuation, comparing other similar properties in the area. Professional, good negotiators, and kept us informed at every step of the way.
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