“I sold my house through Prospect and bought a house ......”
4 Star Review
Dec 18,2015
By:
'XX'
Dec 18,2015
Branch: Sandhurst, 38 Yorktown Road
Services: Sales (as a Vendor)
Sold price: £345000
Would you recommend?: Yes
Postcode: GU47
Branch: Sandhurst, 38 Yorktown Road
Sales (as a Vendor)
Sold price: £345000
Postcode: GU47
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I sold my house through Prospect and bought a house also through Prospect.
Pre sale was good, Ross Hobbs visited me and explained very clearly the process, terms, costs etc. Really thorough and easy to deal with. A very good experience.
The sale itself was unbelievable, photos were taken on the Wednesday, I approved the details on the Thursday, house went on the website on the Friday, had several viewing on the Saturday morning and by 11:00am I had and offer for the full asking price. That really speaks for itself, it could not have been any easier.
Regarding the valuation, Ross made an estimate which was based on a very recent sale of the house next door. We agreed to push the price higher by an extra £10k so to get an offer for the asking price within 24 hour was incredible and a reflection on the excellent pre sales marketing the team did.
After the sale was agreed, then the whole purchase process was an absolute nightmare. This was mainly the result of my solicitors being very slow to respond to enquiries, difficult to get hold of and seemingly lacking oversight of the chain. Plus then some unexpected issues that came up at different point along the chain. Ruth Kirkland was coordinating the moves for Prospect and was faced with many challenges to resolve. I think Ruth may have had some negative feedback from my seller but I have to say that Ruth was a tremendous help for me to understand what I needed to do, advice and ideas on how to deal with my difficult solicitor and just kept me up to date with what was going on up and down the chain. Without her input I truly believe the chain would have collapsed, it came close a few times but I believe she managed to hold it together.
So in summary, terrific job by Ross and his team in terms of agreeing the sale and purchase of the new property. Then under, very difficult circumstances, Ruth held things together and dragged the chain through to exchange and I am very grateful for her patience, advice and professionalism throughout the whole process.
Comment on agent fees
The fees were much higher than other two local estate agents but I went on the Proposect reputation having had a bad/average experience with the other two in Sandhurst.
I challenged Ross to reduce the fees and he came back with an proposal to maintain the fee % if they sold the house for the full asking price which I had increased by ‚£10k on the valuation. If the house did not achieve asking price then the fees would be reduced. I liked that idea, a winner for me either way and gave me a real sense that Prospect were motivated to get the best price for my house,
Am I happy with the fees ? well I sold the house for ‚£10k more than I expected within 24 hours of being advertised so even though it seems a lot of money to pay the outcome was clearly worth the extra fees.
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