50% lettings valuation accuracy
43% lettings fee satisfaction
Dec 02,2015
Dec 02,2015
3
people found
this helpful
this helpful
Rhiannon Walker - Alder King agent
Very sweet and convincing until I whipped my credit card out to pay £360 agency fee for a small studio flat. After that I was dropped like a ton of bricks, ignored and told she cannot do anything to help although once I picked the keys up she said: 'I'm here if you need anything, just give me a ring'. There was water damage on one of the walls from leak coming from the roof, she assured me it will be sorted before I move in. didn't happen.
Emma Vincent - she was the only decent and understanding agent, quite helpful. Odd how she disappeared very quickly. Probably because she wasn't a bully.
Overall company - terrible! They never answer the phone, rarely call back, they make you as tenant feel like a criminal, try to blame you for the things that break in the property. Also, have the nerve to try and charge £60 for a letter that you don't need, £125 for renewing the short hold tenancy agreement which they never utter or written a word before hand. Contractors are allowed access to the property without the tenant being informed 24 hours prior as stated in contract so your privacy is 0. I could go on with so many other problems!
They harass you over the phone for money you shouldn't pay. Customer service is atrocious, you feel intimidated and think twice before you pick up the phone to ask them anything.
They sold me a contract for a dump: mouldy walls, appliances broken, thermostat is just a feature on the wall, ventilator in bathroom faulty, broken window that they can't be bothered to fix (is November and I might as well sleep outside, same temperature in the flat).
Oh... and if you need to file a complaint... no one ever replies. Waste of time and money.
Word of advice, for both tenants and landlords: STAY AWAY FROM THEM!
Very sweet and convincing until I whipped my credit card out to pay £360 agency fee for a small studio flat. After that I was dropped like a ton of bricks, ignored and told she cannot do anything to help although once I picked the keys up she said: 'I'm here if you need anything, just give me a ring'. There was water damage on one of the walls from leak coming from the roof, she assured me it will be sorted before I move in. didn't happen.
Emma Vincent - she was the only decent and understanding agent, quite helpful. Odd how she disappeared very quickly. Probably because she wasn't a bully.
Overall company - terrible! They never answer the phone, rarely call back, they make you as tenant feel like a criminal, try to blame you for the things that break in the property. Also, have the nerve to try and charge £60 for a letter that you don't need, £125 for renewing the short hold tenancy agreement which they never utter or written a word before hand. Contractors are allowed access to the property without the tenant being informed 24 hours prior as stated in contract so your privacy is 0. I could go on with so many other problems!
They harass you over the phone for money you shouldn't pay. Customer service is atrocious, you feel intimidated and think twice before you pick up the phone to ask them anything.
They sold me a contract for a dump: mouldy walls, appliances broken, thermostat is just a feature on the wall, ventilator in bathroom faulty, broken window that they can't be bothered to fix (is November and I might as well sleep outside, same temperature in the flat).
Oh... and if you need to file a complaint... no one ever replies. Waste of time and money.
Word of advice, for both tenants and landlords: STAY AWAY FROM THEM!
Comment on agent fees
The ‚£360 fee for ONE person to rent a small damp studio flat in a building erected in 1929 is extortionate and cannot be justified whatsoever.Attachments
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Latest Reviews
14th Feb 2019
reviewed by 'James'
27th Oct 2016
reviewed by 'Alex'
17th Aug 2016
reviewed by 'Angryrenter'
1st Feb 2016
reviewed by 'Disappointed'
2nd Dec 2015
reviewed by 'Dana'
Opening Hours
Address
Alder King
108 Whiteladies Road
Bristol
Avon
BS8 2RP
0117 322 6020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 43% | £450 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 14,2019
Feb 14,2019
0
people found
this helpful
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Bartek and AK lettings have been great. I was in two minds whether to sell or re-let our flat, but decided - largely due to Bartek's proficient and helpful advise - to re let. The whole process was extremely friendly, quick and positive. Flat re-let ...
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Comment on agent fees
good
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Apr 13,2017
Apr 13,2017
2
people found
this helpful
this helpful
Awful. Reported leaking roof 12 months ago, still not fixed. Landlord now facing expensive repair costs, whilst Alder King continue to charge expensive fees. Poor poor poor customer relations. Communications only when chased, and often ignored. Also telling that the only positive reviews came from ghost ...
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Oct 27,2016
Oct 27,2016
2
people found
this helpful
this helpful
Super Friendly agency, Always a pleasure to be around. My Favourite in bristol AND they have beautiful properties to rent.
My agent Bartek is terrific, he always had suggestions to save me money when moving in, rather than have me pay more.
The Landord is ...
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Comment on agent fees
Very well priced. Agency fees are never going to be super cheap, so dont hang around for that. For what i paid (which is the normal charging fee if not significantly lower) i am totally happy. They always want to help and get things done on time.
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Aug 17,2016
Aug 17,2016
2
people found
this helpful
this helpful
Extremely disappointed with this agency when an offer was accepted on a rental property and agency fees paid (having had to work hard to get the property off the market and pay a higher rent than advertised) only to hear a few days later that ...
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What agent could do to change your mind?
Agency fees in excess of other agencies I encountered, despite similar rental prices.Attached Filesnbsp;
Comment on agent fees
Agency fees in excess of other agencies I encountered, despite similar rental prices.
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Feb 01,2016
Feb 01,2016
2
people found
this helpful
this helpful
After what promised to be a quick and easy let I encountered numerous problems.
The referencing company they use just simply doesn't work. You could fill out the form only to find that it won't submit and then after hunting down a phone number find ...
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What agent could do to change your mind?
reasonable, but in my opinion there is no need for them to charge what they do when they are useless.Attached Filesnbsp;
Comment on agent fees
reasonable, but in my opinion there is no need for them to charge what they do when they are useless.
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Dec 02,2015
Dec 02,2015
3
people found
this helpful
this helpful
Rhiannon Walker - Alder King agent
Very sweet and convincing until I whipped my credit card out to pay £360 agency fee for a small studio flat. After that I was dropped like a ton of bricks, ignored and told she cannot do anything to help ...
read full review
read full review
Comment on agent fees
The ‚£360 fee for ONE person to rent a small damp studio flat in a building erected in 1929 is extortionate and cannot be justified whatsoever.Attachments
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Oct 15,2014
Oct 15,2014
4
people found
this helpful
this helpful
Read my full review here: http://www.allagents.co.uk/review/111607/
In fact, just google 'Countrywide Lettings' to give yourself a real idea of what you're getting yourself into with Alder King. That's the name of the group they're part of....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
