100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Nov 25,2015
Nov 25,2015
24
people found
this helpful
this helpful
In the beginning it is fine, possibly because they want you to pay the complete fee for the duration up front.
The second they know that they need nothing from you, they become inaccessible.
What's worst is when you call, and the person who answers wants to transfer your call, they put you on hold anywhere from 1-8mins. Only for the receptionist/switchboard person, who has obviously been briefed on what to say, to come back on the phone and say they are busy and will call you back. They never do. ( Well they did once, and that was to arrange a viewing for another tenant.)
Also, it should be noted that ABC Estates has been known to take longer than the stated 2 weeks, to refund deposits made. Honestly it's either they really don't care, or need it to be in there for longer for whatever reason. I pick the former, as past residents (including myself), have witnessed delayed payments, anything from 1 week - well over a month
Petty Issues:
1.marketing a studio with a scanty wooden demarcation as a one bedroom garden flat, is easily misrepresentation.
2. Not fully doing inventory checks before moving in and after leaving the rented premises. Most times leaving it to the landlord to decide the tenants fate.
3. All in all I got the impression that ABC Estates does not look out for tenants, but themselves (which translates to better service for the higher paying landlords).
The second they know that they need nothing from you, they become inaccessible.
What's worst is when you call, and the person who answers wants to transfer your call, they put you on hold anywhere from 1-8mins. Only for the receptionist/switchboard person, who has obviously been briefed on what to say, to come back on the phone and say they are busy and will call you back. They never do. ( Well they did once, and that was to arrange a viewing for another tenant.)
Also, it should be noted that ABC Estates has been known to take longer than the stated 2 weeks, to refund deposits made. Honestly it's either they really don't care, or need it to be in there for longer for whatever reason. I pick the former, as past residents (including myself), have witnessed delayed payments, anything from 1 week - well over a month
Petty Issues:
1.marketing a studio with a scanty wooden demarcation as a one bedroom garden flat, is easily misrepresentation.
2. Not fully doing inventory checks before moving in and after leaving the rented premises. Most times leaving it to the landlord to decide the tenants fate.
3. All in all I got the impression that ABC Estates does not look out for tenants, but themselves (which translates to better service for the higher paying landlords).
Comment on agent fees
They have every right to set fees at the level they feel they are worth. Well I think so
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Latest Reviews
9th Oct 2024
reviewed by 'mrs Bennett'
26th May 2024
reviewed by 'Simon'
15th Apr 2023
reviewed by 'Landlord'
Opening Hours
Address
Aldermartin Baines & Cuthbert
51 Brent Street
Hendon,London
Greater London
NW4 2EA
020 8202 5004
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £78,000 | £810,000 |
| Lettings | 50% | 50% | £850 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 3 | 3 | 3 | 1 | 0 | 0 | 0 | 1 | 8 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 09,2024
Oct 09,2024
0
people found
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hannah is always reliable i have known and worked with her for over 12 years and i would recommend her and abc to anyone!...
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May 26,2024
May 26,2024
1
people found
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this helpful
ABC Real Estate are an absolute pleasure to work with. The level of service from both their Edgware and Hendon offices is totally professional and welcoming. I'm a 100% satisfied customer, and have no hesitation in recommending others to use them for buying/selling and/or ...
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Apr 15,2023
Apr 15,2023
4
people found
this helpful
this helpful
I made the mistake of using ABC Estates to rent out my flat, big mistake!
They were supposed to manage the flat, but didn't do anything unless pushed. Flat inspections were never carried out unless I sent them an email reminder and even when they ...
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Nov 09,2021
Nov 09,2021
4
people found
this helpful
this helpful
I would advise everyone to do their research before getting involved with this company. The director has recently been the subject of multiple court hearings/FTT cases for his fraudulent management. One of which failed to fulfil his duties as the tribunal would expect from ...
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Jun 26,2020
Jun 26,2020
0
people found
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this helpful
Excellent service. Professional team. Looked after my flat exceptionally well. I fully recommend ABC for both individual flat and for apartment block management....
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Jun 22,2020
Jun 22,2020
0
people found
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Excellent Speedy Service with the apartment rented within 3 days. Especially helpful during the time of Covid19 to be able to carry out everything almost over email....
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Jan 02,2020
Jan 02,2020
10
people found
this helpful
this helpful
Horrible people, do not use! I brought this company forward to the FTT to be appointed new building manager. Their tone changed immediately after the appointment. Decided to maximise on the 2 years contract they had and arranged for an unnecessary large refurbishment, increasing my service ...
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Jan 10, 2020
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(1)
Irene you applied to the FTT to appoint a Manager, complaining that the freeholder had not fulfilled the repairing and maintaining obligations, and that the property had fallen into disrepair.
The court appointed Richard as their Manager with a remit to carry out the repairs over a 2-year period.
We had an independent Chartered Building Surveyor inspect the property and draft the specification of works which was then costed through a comprehensive s20 Consultation process. We find it str ...
Aug 27,2018
Aug 27,2018
0
people found
this helpful
this helpful
I gave them keys to show tenant around turns out they lost the keys. Fees are very high compared to yopa or right move. I will move my lettings to another agent as abc cannot manage the simple things.
Hannah is very rude and arrogant ...
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Jun 20,2018
Jun 20,2018
2
people found
this helpful
this helpful
Richard at ABC Estates has been a very helpful and responsive agent for us. He always works hard to resolve any property issues we have - often working outside of office hours to get things done quickly....
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Apr 04,2018
Apr 04,2018
16
people found
this helpful
this helpful
I thought that I was the only person that had been robbed by these agents but it is clear that this what they do to everyone!
https://www.bristolpost.co.uk/news/bristol-news/kingswood-residents-take-abc-estates-1389409...
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Comment on agent fees
Expensive for no reasonAttachments
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Jul 16, 2018
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(4)
The developments owned by Floorweald Limited (aka Vladimir Bermant / Tony Fischer) and managed by ABC Estates have been found to routinely overcharge leaseholders and give them a poor service in the bargain. There has been a lot in the public domain about them recently. Do a google search for Floorweald Limited or ABC Estates and you will find it. Or you can cut and paste the links that I have provided here. The best thing to do is to take them to First Tier Tribunal. The First Tier Tribunal Jud ...
Nov 27,2017
Nov 27,2017
1
people found
this helpful
this helpful
I saw the company advert on Sky TV and called for a valuation. Superb service from all the team at ABC. I am "As Happy As Larry"!!!...
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Comment on agent fees
Great
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Nov 07,2017
Nov 07,2017
0
people found
this helpful
this helpful
I wish I could give '0' stars. Went to FTT, First Tier Tribunal due to unreasonable service charrges and demands. The court decided in favour of the leaseholders but the tribunal's decision does not appear to be being correctly adhered to and further problems ...
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Comment on agent fees
The fees continue to rise with a seeming decline in maintenance of the block. Since taking over the management of this block, the agent's fees have risen and continue to rise despite a tribunal deciding they were unreasonable.
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Aug 28,2017
Aug 28,2017
29
people found
this helpful
this helpful
These people have been block managing our building for 3 years. During that time, our service charges have risen from £3750 per year to £9400 per year (an increase of 151%).
We do not know what they are doing with our service charge money. They are leaving our building ...
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Comment on agent fees
Extortionate
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Nov 16, 2017
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(1)
Thank you for raising this issue and giving us the opportunity to respond. For the sake of good order I can confirm that the freeholder bought the property in auction in a run down state. We carried out a S20 Consultation and obtained quotes in the region of ‚£50,000. Sadly only 1 of the 5 lessees has paid their share of circa ‚£10,000 and the rest are with solicitors for debt recovery. When the remaining ‚£40,000 is paid the works will proceed. Clearly it would be wrong for us to instr ...
May 11,2017
May 11,2017
39
people found
this helpful
this helpful
These people have been block managing our building for 3 years. During that time, our service charges have risen from £3750 per year to £9400 per year (an increase of 151%). We do not know what they are doing with our service charge money. They are leaving our building ...
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Comment on agent fees
Extortionate
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Nov 13, 2017
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(2)
Thank you for raising this issue and giving us the opportunity to respond. For the sake of good order I can confirm that the freeholder bought the property in auction in a run down state. We carried out a S20 Consultation and obtained quotes in the region of £50,000. Sadly only 1 of the 5 lessees has paid their share of circa £10,000 and the rest are with solicitors for debt recovery. When the remaining £40,000 is paid the works will proceed. Clearly it would be wrong for us to instruct a bui ...
May 11,2017
May 11,2017
29
people found
this helpful
this helpful
These people have been block managing our building for 3 years - during which time our service charges have risen from £3750 per year to £9400 per year (an increase of 151%). We do not know what they are doing with our service charge money because they are leaving ...
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Comment on agent fees
Extortionate
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May 04,2017
May 04,2017
33
people found
this helpful
this helpful
Some of the most unprofessional people I've ever seen in my life. The agents take weeks to reply to emails, forget to mention fees, and lie all the time. I deeply regret signing a lease with them....
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Comment on agent fees
The fees are extremely unreasonable. Agents have no clue - they don't even follow their own guide.
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Sep 03, 2017
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(1)
I agree. I had a ghastly experience with ABC that went from over charges and incompetence to outright sleazy behaviour by the Agent we were dealing with. When I complained they threatened to sue me!! ...
Jan 06,2016
Jan 06,2016
32
people found
this helpful
this helpful
We were told that they had let our flat after the 1st viewing. The 'tenant' left a deposit with them. The references were not acceptable apparently and the let fell through. They asked us to take the flat off the market which we did loosing ...
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Comment on agent fees
n/a
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Nov 25,2015
Nov 25,2015
24
people found
this helpful
this helpful
In the beginning it is fine, possibly because they want you to pay the complete fee for the duration up front.
The second they know that they need nothing from you, they become inaccessible.
What's worst is when you call, and the person who answers ...
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read full review
Comment on agent fees
They have every right to set fees at the level they feel they are worth. Well I think so
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Yes
May 06,2015
May 06,2015
13
people found
this helpful
this helpful
Found the quite short on the phone, made an appointment to view a flat, waited 15minutes, no one showed up then called them and they said they had lost the keys.
Wasn't best pleased, however they did then show me a few more units which ...
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What agent could do to change your mind?
read tenants requirments before sending on viewings & make sure you have keys before booking me in too see a flatAttached Filesnbsp;
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May 06,2015
May 06,2015
0
people found
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was thinking of taking a property through aldermartin but fees and charges were not explained properly to me so i chose not to go through with the property...
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Jun 04,2014
Jun 04,2014
23
people found
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this helpful
Refused to refund our deposit money after admitting it was owed, the staff are very false and unhelpful, 9 months out of the contract and the courts are involved. Tenants, seek another estate agent I've never experienced anything like it....
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What agent could do to change your mind?
Applied an environment that is concerned with everyone involved in the contract. Speaking too previous tenants sounds like we weren't the first to be treated this way.Attached Filesnbsp;
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May 29,2014
May 29,2014
2
people found
this helpful
this helpful
Bradley made this such an easy and pleasant experience, as this is my first time renting. I would happily recommend agent to anyone...
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Apr 27,2018
Apr 27,2018
2
people found
this helpful
this helpful
Every agent at ABC Hendon has been professional, friendly and thoroughly impressive.
They consistently went above and beyond the call of duty to deliver an outstanding service.
From the moment they put our house on the market, they were able to generate huge amounts of ...
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Comment on agent fees
Good
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May 11, 2018
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(2)
Definitely not related! Never knew anyone involved with ABC until they came to value my house. Just had really great service from the whole team. ...
Oct 24,2011
Oct 24,2011
1
people found
this helpful
this helpful
Great service from lettings advisor, he was very helpful and understanding of our situation, very professional with a good office! Clean tidy and presentable staff. Other memebers of staff seemed helpful when the person we were dealing was not around.
Would recomemend to anyone with, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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