100% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Nov 24,2015
Nov 24,2015
7
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One Word - Useless.
Issue One
We rented a property for a year. We extended it for a year. A week before the the first year ended we were told that the decision had been changed and we had 10 days to move out and find somewhere else to live. After a lot of hassle we managed to get a 2 month extension to allow us to find somewhere else to live.
Issue Two
During our whole time there, we had a lot of problems with the house as it was a bit old and decrepit (the rent was cheap due to this, and we were expecting the odd issue) however whenever we experienced any issue with the house - constant leaks, broken taps, electrical problems - it always took weeks of constant nagging to get anything sorted. If we went into the branch we were only told to send an e-mail. All e-mails we sent were ignored completely until we had sent about 5 emails to them and phoned to chase them up - I will reiterate that this was every time we had an issue, not just once or twice.
Issue Three
The biggest problem we had in the end was a mouse problem. Despite constant emails it was refused to be sorted out as the house had gone 'over budget' for the year (this is also the reason they decided to terminate our extension with a weeks notice) so in the last 3 months living in the property, it was infested with mice. It was obvious that this was a problem the previous year as there were poor attempts at covering up previous holes. There was an average of 2 mouse holes in almost every room, we had food that was being nibbled, and the carpets were completely chewed up in the corners of most rooms, yet we were still forced to live in these conditions, and received no compensation for it. Full rent was still charged. This was on top of many other issues (broken window, rats in the garage, broken tap) that were refused attention in this period.
The only progress we ever made was when I managed to get a manager on the phone, explained our situation, and they came round with a camera and viewed the state of the property. They were appreciative of our situation and saw the unacceptable standards that we were living in, despite being very clean tenants, however still, nothing was done about any of the problems before we moved out, and we were still charged full rent price despite living in horrific conditions.
Issue Four
I am still having problems with them today even after we moved out. I have been trying to get some information from them for over a week now and have still received no reply from them. After chasing again I finally get a very simple reply that could have been given when I originally asked.
In summary, they are an absolute chore to deal with and are completely useless when it comes to sorting any problems out, and have horrific communication skills.
I would imagine they they would be a fine estate agent to deal with if you never needed to contact them, but for us they were a nightmare and will never go through them again, and certainly wouldn't recommend them to anyone - at least not this branch.
Issue One
We rented a property for a year. We extended it for a year. A week before the the first year ended we were told that the decision had been changed and we had 10 days to move out and find somewhere else to live. After a lot of hassle we managed to get a 2 month extension to allow us to find somewhere else to live.
Issue Two
During our whole time there, we had a lot of problems with the house as it was a bit old and decrepit (the rent was cheap due to this, and we were expecting the odd issue) however whenever we experienced any issue with the house - constant leaks, broken taps, electrical problems - it always took weeks of constant nagging to get anything sorted. If we went into the branch we were only told to send an e-mail. All e-mails we sent were ignored completely until we had sent about 5 emails to them and phoned to chase them up - I will reiterate that this was every time we had an issue, not just once or twice.
Issue Three
The biggest problem we had in the end was a mouse problem. Despite constant emails it was refused to be sorted out as the house had gone 'over budget' for the year (this is also the reason they decided to terminate our extension with a weeks notice) so in the last 3 months living in the property, it was infested with mice. It was obvious that this was a problem the previous year as there were poor attempts at covering up previous holes. There was an average of 2 mouse holes in almost every room, we had food that was being nibbled, and the carpets were completely chewed up in the corners of most rooms, yet we were still forced to live in these conditions, and received no compensation for it. Full rent was still charged. This was on top of many other issues (broken window, rats in the garage, broken tap) that were refused attention in this period.
The only progress we ever made was when I managed to get a manager on the phone, explained our situation, and they came round with a camera and viewed the state of the property. They were appreciative of our situation and saw the unacceptable standards that we were living in, despite being very clean tenants, however still, nothing was done about any of the problems before we moved out, and we were still charged full rent price despite living in horrific conditions.
Issue Four
I am still having problems with them today even after we moved out. I have been trying to get some information from them for over a week now and have still received no reply from them. After chasing again I finally get a very simple reply that could have been given when I originally asked.
In summary, they are an absolute chore to deal with and are completely useless when it comes to sorting any problems out, and have horrific communication skills.
I would imagine they they would be a fine estate agent to deal with if you never needed to contact them, but for us they were a nightmare and will never go through them again, and certainly wouldn't recommend them to anyone - at least not this branch.
What agent could do to change your mind?
I think the property was fairly priced, as it was cheap rent due to the poor condition of the property, however, there were a few occasions where for weeks where we had leaks coming through the ceiling from the bath and toilet in multiple rooms, and obviously the last 3 months with the mouse infestation where full rent definitely should not have been paid due to the length it took to sort out the issue. A house with no mice or leaks is not worth the same as a house with mice and leaks.Attached Filesnbsp;
Comment on agent fees
I think the property was fairly priced, as it was cheap rent due to the poor condition of the property, however, there were a few occasions where for weeks where we had leaks coming through the ceiling from the bath and toilet in multiple rooms, and obviously the last 3 months with the mouse infestation where full rent definitely should not have been paid due to the length it took to sort out the issue. A house with no mice or leaks is not worth the same as a house with mice and leaks.
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Opening Hours
Address
Cameron Estate Agents
21-23 High Street
West Drayton
Middlesex
UB7 7QG
01895 444424
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £190,000 | £590,000 |
| Lettings | 91% | 95% | £600 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 202 | 3 | 239 | 14 | 25 | 0 | 30 | 1 | 21 | 1 |
Areas covered
- UB10
- UB8
- UB7
- UB3
- UB4
- WD3
- HP10
- UB5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 29,2024
Oct 29,2024
0
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Thanks Maya for helping out .. shifting to a new city wouldn’t have been easy without your assistance , from ease in viewing dates , to moving in negotiation , every bit helped .
Five star experience from Cameron estates ....
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Sep 23,2024
Sep 23,2024
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Courteous, Professional and Honest are just a few words that only begin to describe Mr Ketan.
We highly recommend anyone planning on dealing with Cameron to seek His assistance....
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Sep 11,2024
Sep 11,2024
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Cameron are a class apart ! Have used their letting services for over a decade now and their professionalism is beyond reproach. Efficient, diligent, dedicated and productive I would highly recommend their services to any prospective landlord. Thank you, Cameron🙏...
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Mar 05,2024
Mar 05,2024
0
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Hi, we movd in around October last year. We got Katan the advisor and seller. As a write review more than three times but suddenly I couldn’t find it.
Talking back to that day, Ketan was one of the best staff I couldn’t ...
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Oct 24,2023
Oct 24,2023
0
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Gabriela is brilliant! Courteous, efficient and willing at all times to answer questions and smooth out any problems. I can't thank her enough for her help!...
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Mar 27,2023
Mar 27,2023
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Nicola was helpful throughout the process, she understood what I needed and was professional about it with a kind approach. I will surely recommend her and the Cameron team....
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Mar 20,2023
Mar 20,2023
0
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Worst agency ever!! 4 months into the property they gave us notice to vacate the property becausr the landlord decided to sell the house.
I explained Ketan how difficult it was for me to find a pet friendly place and the first thing I asked at ...
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Mar 20, 2023
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(1)
Dear Eva,
Thank you for your review and I can fully understand your frustration and I am sympathetic towards the position this had put you in.
This situation was out of our control and it was not known at the time; the landlord had a change in circumstances and decided to sell the house after over 20 years under our management.
We gave you first opportunity to purchase when we were instructed by the client to try and help you.
I hope you have now settled into your new home, and I pe ...
Feb 19,2023
Feb 19,2023
0
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Good experience with Cameron.
Esmerelda Diergaardt helps to do property management and renew my contract too. She is always reachable and does things in the right way....
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Feb 15,2023
Feb 15,2023
0
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Our experience with Cameron has been wonderful. Especially with Adam, he helped us with everything. We have no words to thank everything he did for us to have a new home....
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Oct 04,2022
Oct 04,2022
0
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Cameron provided us the professional and excellent service.
Ketan in particular is really amazing who made our house hunting very easy. His responses were very prompt. Really happy with the new place. All the procedures are well documented and smooth. I will highlyrecommend Cameron for ...
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Oct 04,2022
Oct 04,2022
0
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Thank you for any help. West Drayton team hard working to make customers happy.
We are hope that's future help will be same.
Thanks...
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Sep 14,2022
Sep 14,2022
1
people found
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Would give 0 stars if I could. Dealt with *, she was very patronising and unreasonable. Also a very rude woman that didn't explain anything properly. Avoid her at all costs. * also tried to scam me out of a deposit she told me was 100% refundable, even though ...
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Dec 15, 2022
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(1)
Thank you for your review, although that’s not what happened, is it SJ?
The fact is that you applied to rent an apartment through this Agency but on the application chose to omit significant adverse financial credit history.
Your references were processed via Homelet, our third party service provider, and your application failed for this reason.
When advised of this by Nicola, you claimed that you ‘had forgotten’ to mention the above, which was surprising.
Despite the above, yo ...
Aug 09,2022
Aug 09,2022
0
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Adam and Ahmed helped me a lot from starting to completion of property purchase . I will recommend my family and friends for Cameron team service.
They are very helpful for all the aspect and give you right advice....
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Apr 26,2022
Apr 26,2022
0
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Best team Cameron Estate.
Ketan been soo helpful and kind with us ,thank you soo much for everything you have done,you deserve more than 5th stars, all the best to all team....
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Mar 05,2022
Mar 05,2022
0
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Our landlord decided to sale a flat which we currently renting so we choose local agents - Cameron to try and find new place. From first steps in we felt most welcomed. Ketan was managing our case - quick questionnaire to get to know our ...
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Sep 02,2021
Sep 02,2021
0
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Good service, Understand the tenants need, will recommend to office colleague and friends, Nicola, charley and Ketan helped me whenever i sifted to new house...
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Apr 19,2021
Apr 19,2021
0
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Aaliyah is very helpful, efficient and professional. She has always try to resolve my issues in a calm and efficient manner....
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Mar 15,2021
Mar 15,2021
0
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i have been in contact with Cameron Estate Agents as landlord for five years I am very happy with the service. I am normally in contact with gentleman Mr Ketan Tailor he knows his job and is very helpful...
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Mar 15,2021
Mar 15,2021
0
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Esmerelda helped me and my husband with our renewal of our contract at the property we are renting. She was really helpful and always there if I've got any question. It was a pleasure to work with her. Thank you...
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Mar 01,2021
Mar 01,2021
0
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Ketan Tailor who has been our letting agent for long time is extremely professional and very efficient. He is very helpful and goes extra mile....
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Mar 01,2021
Mar 01,2021
0
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Ketan and his team are a class act. Great service, highly professional and always willing to help. I have used Ketan and his team for the past 3 years and they have always been so helpful....
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Mar 01,2021
Mar 01,2021
0
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Cameron has taken good care of my property, especially during the recent changing of new tenants. They have impressed my with how detail they had checked my apartment against abuse of my apartment....
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Mar 01,2021
Mar 01,2021
0
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Very good smooth running business. Ketan is very professional and excellent at dealing with any questions we might have. Always been happy with the service...
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Feb 19,2021
Feb 19,2021
0
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This is a very good real estate agent. He has listened very carefully to every point of the tenant's opinions, every question can be answered, and the efficiency of work is very efficient, and he can quickly solve the problems encountered by the tenant...
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Feb 01,2021
Feb 01,2021
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I would like to thank Ketan for his amazing service and consistency. I've been extremely impressed with Ketan and his team ,would recommend you give they a go top company.
Perfect service. The agents was very professional and very easy to speak with....
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Jan 24,2021
Jan 24,2021
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Nice office. Had troubles with paying rent, so Ketan thought it would be a good idea to call my mother (who did not live at the property) who was suffering with breast cancer at the time and ask for payment. Class act....
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Feb 01, 2021
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Dear ‘Everetta Doe’
Thank you for your comments.
Cameron have no record of a tenant by your name. If you are or have been a tenant of Cameron, in order to assist in addressing your comments, please contact me directly advising your full name, address of the subject property and contact details
Ketan Tailor MARLA
Lettings Director
[email protected]
m 07748 100000 ...
Jan 14,2021
Jan 14,2021
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Efficient & Flexible service based on a great understanding of the local market. Good communication and electronic signing of contractual documents, streamline the process....
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Jan 11,2021
Jan 11,2021
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I am very impressed with Cameron Estate Agents with their service and transparency towards customer. Helpful in viewing the property and making process easier for completion....
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Dec 18,2020
Dec 18,2020
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I have just moved into my new home after being in my last one 37years. I chose Cameron Estate Agents purely because I was so impressed with Victoria, she looked after us from start to finish. Victoria was always there to help if we had ...
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Dec 16,2020
Dec 16,2020
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Simeon, made the sale happen. He was well dressed, polite and personable and had a good attitude. Most of all I enjoyed his jovial personality. Cameron showed me the house a couple of times after offer so that I could take measurements of the room ...
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Ketan Tailor MARLA
(377)
Nicola Tadman MARLA
(79)
Charley Murray
(10)
Karolina Legowska MARLA MNAEA
(8)
Esmerelda Diergaardt
(3)
Aaliyah
Ahmad Sakhi
Tenant Fees
Overall Fees
£50 (inc. VAT), On Completion• LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment
of Rent which remains outstanding for fourteen days or more.
Interest will be payable after fourteen days until the date on which
the Rent is actually paid.
• VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN
REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending
terms, re-protecting the security deposit (Subject to agreement)
• EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or
reasonable costs incurred by the letting agent due to an early
termination (surrender) of the tenant agreement at the tenant’s
request (Subject to agreement)
• COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.
• Payments in respect of utilities, communication services, TV li
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the Office Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:08 PM 20/04/2017 by allAgents
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the Office Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Best Letting Agent in West Drayton 
It is furthermore regrettable that you did not exhaust the remedies under Cameron's complaint procedure and appropriately address your concerns to the relevant individual within the Company. Should you have not felt that your matter was adequately remedied you have further recourse by way of a complaints procedure to the Property Ombudsman who will consider the correspondence sent and received between the parties and the steps taken by this Company in trying to remedy the issues which you have raised.
As a professional organisation we do not wish to enter a debate on public platforms such as this and strongly urge that if you are unsatisfied with any elements of the service that you have received thus far, to please follow the correct complaints procedures with our Company and the accredited trade bodies that we are members of.
Should you wish to discuss this matter further, please do not hesitate to contact us directly.
Thank you for your co-operation with this matter.