25% lettings valuation accuracy
71% lettings fee satisfaction
Nov 20,2015
Nov 20,2015
6
people found
this helpful
this helpful
The lettings agent was all over me like a rash when I handed my £25k to them upfront for the rental of a property which to my horror ended up having a list of problems.
The property management company that is used should be closed down as they are less that useless and all they do is keep citing the fact that I signed a contract and am bound my my contractual obligations, however, that obligation does not go both ways.
I had a raft of problems;
Cesspit pump not working, not fixed, boiler not working during November, took 7 attempts before actually working, leaving me without heating and hot water for a week, doors not shutting properly because they are swollen, as a result of the cesspit not draining properly, the toilets would not flush and therefore overfill with water and subsequent waste. Health hazard.
Damp wood in the bathroom, giving off hazardous spores, health hazard.
Hob stopped working. Took theme 4 days to advise that a technician would be in touch. I had to get a lawyer involved (at my cost) before they would start doing anything and kept using the excuse that the landlord was not available as he was in Singapore. I had paid a great amount of money upfront, yet a minimal amount was spent on the house.
It made me so unhappy that I left the house 2 and a half months before my tenancy is due to end. I was there for 10 months.
I was also advised that as I lived on my own, (whilst I was waiting for the boiler to be fixed) that I was not a priority because I had no children and was living in the house on my own. Discrimination.
I had to constantly chase them for updates on anything that I had reported and never once was given an apology for the lack of communication from them.
I have asked for leeway of a week to hand my keys in early. Am getting the cleaners in this saturday to make sure all is good but with the high winds etc. dust blows into the house, but I am expected to make sure that this is not the case up until the 28th,.
I dare say that I will have huge problems getting my £3k deposit back.
I will never ever rent from this company again and I most certainly will not be purchasing any property through them either.
Their treatment of me has been disgusting with a really bad attitude. On the last phone call I lost my temper with them, which is not professional, however dealing with them makes me incredibly angry.
The property management company that is used should be closed down as they are less that useless and all they do is keep citing the fact that I signed a contract and am bound my my contractual obligations, however, that obligation does not go both ways.
I had a raft of problems;
Cesspit pump not working, not fixed, boiler not working during November, took 7 attempts before actually working, leaving me without heating and hot water for a week, doors not shutting properly because they are swollen, as a result of the cesspit not draining properly, the toilets would not flush and therefore overfill with water and subsequent waste. Health hazard.
Damp wood in the bathroom, giving off hazardous spores, health hazard.
Hob stopped working. Took theme 4 days to advise that a technician would be in touch. I had to get a lawyer involved (at my cost) before they would start doing anything and kept using the excuse that the landlord was not available as he was in Singapore. I had paid a great amount of money upfront, yet a minimal amount was spent on the house.
It made me so unhappy that I left the house 2 and a half months before my tenancy is due to end. I was there for 10 months.
I was also advised that as I lived on my own, (whilst I was waiting for the boiler to be fixed) that I was not a priority because I had no children and was living in the house on my own. Discrimination.
I had to constantly chase them for updates on anything that I had reported and never once was given an apology for the lack of communication from them.
I have asked for leeway of a week to hand my keys in early. Am getting the cleaners in this saturday to make sure all is good but with the high winds etc. dust blows into the house, but I am expected to make sure that this is not the case up until the 28th,.
I dare say that I will have huge problems getting my £3k deposit back.
I will never ever rent from this company again and I most certainly will not be purchasing any property through them either.
Their treatment of me has been disgusting with a really bad attitude. On the last phone call I lost my temper with them, which is not professional, however dealing with them makes me incredibly angry.
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14th May 2020
reviewed by 'Paul'
2nd Jul 2017
reviewed by 'Lesley'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 71% | £700 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
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Feb 14,2024
Feb 14,2024
0
people found
this helpful
this helpful
Misled by unprofessional staff who verbally offered a path that wasn't actually available and this cost me over £500. Email not replied to in 2 weeks. Complaints procedure is being pursued currently....
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Nov 02,2023
Nov 02,2023
0
people found
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Great experience from Ashton Burkinshaw.Super professional. Jason is the best...
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Mar 26,2023
Mar 26,2023
1
people found
this helpful
this helpful
Communication poor to start and shocking at the end, many emails and calls unanswered. Called for different phones to see if that made a difference, it didnt, and left messages that were never returned. Commitment to maintenance prior to moving in never completed. The timescales ...
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May 14,2020
May 14,2020
0
people found
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this helpful
Lost job due to covid 19. Made contact 2 months ago with near on 20 emails with not one single reply. Now I have been offered a new job thankfully and need to move urgently but again not one single person person will reply back to me with ...
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Jul 24,2017
Jul 24,2017
6
people found
this helpful
this helpful
Poor and dishonest service
Deep dissapointment with Ashton Burkenshaw. I have just let my house through them. I specified no pets. I was told that the tenants had rented off AB before and they had a good history. I now find a pet in the ...
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Comment on agent fees
Who cares about the fees if they are not open with you.
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Aug 13, 2018
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(1)
Being the ‘said' tenant above, I can assure you we approached AB regarding our very well behaved family cat, who spent most of his time outdoors, prior to accepting the tenancy. We were left hanging and could get no answers. Referencing took over a month, no idea why, we are excellent tenants and only chose to rent due to work commitments, locations, having been a landlord myself in the past am fully aware of all legislation and how to conduct myself, I treat any property as I would my own, wi ...
Jul 02,2017
Jul 02,2017
4
people found
this helpful
this helpful
I viewed a property and said I wanted to proceed with renting it, they sent the paperwork via email, I called after the weekend to discuss paying the deposit and they said that the property had been taken by someone else. They said they had ...
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Jul 01,2017
Jul 01,2017
4
people found
this helpful
this helpful
At first Ashton Burkinshaw was a good company to deal with. As new tenants they they were helpful and friendly and the team offered guidance. Fast forward a few years and the level of service has dropped - whether this is connected to Countrywide or ...
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Comment on agent fees
Poor value for money given the level of service
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Apr 09,2017
Apr 09,2017
7
people found
this helpful
this helpful
Oh dear oh dear! I did not read the reviews! I am in the mid of dealing with them until i read the reviews.To my suprised I found something not going very well bottom line not professional but I carry on due to so ...
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Comment on agent fees
When come to money they wanted it ASAP for their fee etc. Agent fees Oh yes BAD
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Nov 20,2015
Nov 20,2015
6
people found
this helpful
this helpful
The lettings agent was all over me like a rash when I handed my £25k to them upfront for the rental of a property which to my horror ended up having a list of problems.
The property management company that is used should be closed ...
read full review
read full review
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Feb 18,2014
Feb 18,2014
6
people found
this helpful
this helpful
Oh dear, this really is the worst agency I've ever used for renting properties out. There was no care, no help, no follow up and little knowledge of the process, especially for eviction of some terrible tenants (tenants that they had found for me!). It ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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