0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 17,2015
Nov 17,2015
3
people found
this helpful
this helpful
Erol Hussein was an absolute nightmare to deal with. I have never known one to be so unresponsive to emails or phone calls. It would take well over a few days for him to reply, sometimes even weeks. When we would call, his secretary would often say that he was unavailable and that he would call back. No return call was ever done. It seemed that only if we were to complain about him would he then reply to emails. Or if we would go around him, asking other more reliable employees like Kezia Faucher-Rand or Danny Tang.
From what I understand, Erol is over Contract Renewal. As this is a timely matter, his unresponsiveness was particularly frustrating and unprofessional. Additionally, we would also like to point out that he (or whoever is responsible for this matter) did not modify our tenancy agreement contract when we had a change in tenancy. Emails continued to be sent to previous tenants some 3-4 months after they had moved out and were not sent to the replacement tenants despite our paying the administration charge for the preparation and issue of a new tenancy agreement and deposit re-protection, this is charged at £225.00 plus VAT (£270.00)."
From what I understand, Erol is over Contract Renewal. As this is a timely matter, his unresponsiveness was particularly frustrating and unprofessional. Additionally, we would also like to point out that he (or whoever is responsible for this matter) did not modify our tenancy agreement contract when we had a change in tenancy. Emails continued to be sent to previous tenants some 3-4 months after they had moved out and were not sent to the replacement tenants despite our paying the administration charge for the preparation and issue of a new tenancy agreement and deposit re-protection, this is charged at £225.00 plus VAT (£270.00)."
What agent could do to change your mind?
I think one MAJOR thing Erol could have done to improve is be more available to his clients. I understand that it is possible he simply just has too much to do. If this is the case, hire another Contract Renewal Agent to help him out because this standard is unacceptable.Attached Filesnbsp;
Comment on agent fees
As mentioned above, we were charged for contract modification but the contract was never modified.
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Latest Reviews
17th Nov 2015
reviewed by 'Barney'
Opening Hours
Address
Chase Evans
5 Harbour Exchange, Harbour Exchange Square
London
Greater London
E14 9GE
020 7510 8430
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £460 | £460 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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Nov 17,2015
Nov 17,2015
3
people found
this helpful
this helpful
Erol Hussein was an absolute nightmare to deal with. I have never known one to be so unresponsive to emails or phone calls. It would take well over a few days for him to reply, sometimes even weeks. When we would call, his secretary would ...
read full review
read full review
What agent could do to change your mind?
I think one MAJOR thing Erol could have done to improve is be more available to his clients. I understand that it is possible he simply just has too much to do. If this is the case, hire another Contract Renewal Agent to help him out because this standard is unacceptable.Attached Filesnbsp;
Comment on agent fees
As mentioned above, we were charged for contract modification but the contract was never modified.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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