100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 14,2015
Nov 14,2015
9
people found
this helpful
this helpful
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured.
After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate and get back to me.
Guess what - he put the 'problem' back with the offending office to progress and didn't have the decency or professionalism to update me regarding his action.
After a couple of days, problems with the Bjb office continued . . . so escalated yet again but this time to the Sales Director's boss - Nigel Dickin (Executvie Director = the man at the top in Bjb).
In fairness, he did reply to my email and called me as promised . . . He listened to the problems we experienced, was most empathetic promised a specific action he would undertake to be followed with a 'confirmation call-back'.
You've guessed it - NOT making customer call-backs is endemic within Bjb . . . from the Top downwards.
If asked would we recommend Bjb? - I won't forget to call you back with my answer - and it will always be an emphatic NO.
I was not at all surprised that according to this site, Bjb are rated as: This firm is ranked 12303 out of 14449 in the UK.
After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate and get back to me.
Guess what - he put the 'problem' back with the offending office to progress and didn't have the decency or professionalism to update me regarding his action.
After a couple of days, problems with the Bjb office continued . . . so escalated yet again but this time to the Sales Director's boss - Nigel Dickin (Executvie Director = the man at the top in Bjb).
In fairness, he did reply to my email and called me as promised . . . He listened to the problems we experienced, was most empathetic promised a specific action he would undertake to be followed with a 'confirmation call-back'.
You've guessed it - NOT making customer call-backs is endemic within Bjb . . . from the Top downwards.
If asked would we recommend Bjb? - I won't forget to call you back with my answer - and it will always be an emphatic NO.
I was not at all surprised that according to this site, Bjb are rated as: This firm is ranked 12303 out of 14449 in the UK.
What agent could do to change your mind?
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.Attached Filesnbsp;
Comment on agent fees
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
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Latest Reviews
14th Nov 2015
reviewed by 'What'
Opening Hours
Address
Butters John Bee
47 High Street
Stone
Staffordshire
ST15 8AD
01785 813400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £81,000 | £81,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 14,2015
Nov 14,2015
9
people found
this helpful
this helpful
We used Butters John Bee (Bjb) to sell a property but found we always had to contact them for updates etc. and any of their 'promised call-backs' very rarely matured.
After much complaining, I escalated to Steve Dourish (Sales Director) - who promised to investigate ...
read full review
read full review
What agent could do to change your mind?
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.Attached Filesnbsp;
Comment on agent fees
If I was a Manager in Bjb, I would be ashamed of charging my customer the full Agent's fee price for providing such a shoddy unprofessional service.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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