We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office.

Our landlord clients will inform us when they wish to serve notice on tenants; we marketed the property as a short-term let, and, as such, the landlord may require the property back at short notice. Owing to the length of the tenancy it was not classed as an assured shorthold tenancy and the deposit would not have had to have been protected, and the contract you signed confirms it is an agreement for a short term let. We agreed to register the deposit at your behest, but this is not a legal requirement for tenancies other than assured shorthold tenancies.

We will automatically serve notice on tenants towards the end of their tenancy in order to protect our clients' interests; if we did not do so, the possibility remains that a tenant could not confirm whether they wish to renew their tenancy and stay in the property past the agreed end date. By serving notice we ensure that the landlord is able to obtain possession of their property, even in the event we do not hear back from the tenant. I understand that, once your landlord had confirmed they were happy for you to remain in the property until the originally agreed end date, the notice was rescinded.

The landlord or vendor of a property will want to organise as many viewing appointments as possible, and we look to work with sitting tenants to ensure any visits are arranged at a time that suits their availability. We should always aim to provide tenants with appropriate notice of any viewings we intend to undertake, and I am sorry you feel this has not been the case on this occasion. We take such comments seriously, and I have spoken with the East Oxford office to impress upon them the importance of following the appropriate procedures when arranging such appointments.

Thank you for raising these issues with us.