91% sales valuation accuracy
77% sales fee satisfaction
Nov 03,2015
Nov 03,2015
8
people found
this helpful
this helpful
we put an offer in on a property, which was accepted and we went through the conveyancing process.
Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. They then told us we had 6 weeks to complete!! We had finished answering our buyers solicitors question which took 10 weeks we then had another 3 weeks before we exchanged and completed which was guided by our solicitors, and cromwells decided to convince our purchasers to relist the property as they deemed it going on to long, Apparently they could get them cash buyers which would go through quicker!!!! we subsequently lost our 2nd buyer because of this. The property still stands empty after 12 weeks and remains under offer with the new cash buyers. What a waste of everyones time. Would never use them again and not quite sure what they are trying to achieve unless they get money to keep listing property. The staff need to be retrained, completely unprofessional and dont seem to know much about mortgages and fees. STOP mucking around with peoples lives,
Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. They then told us we had 6 weeks to complete!! We had finished answering our buyers solicitors question which took 10 weeks we then had another 3 weeks before we exchanged and completed which was guided by our solicitors, and cromwells decided to convince our purchasers to relist the property as they deemed it going on to long, Apparently they could get them cash buyers which would go through quicker!!!! we subsequently lost our 2nd buyer because of this. The property still stands empty after 12 weeks and remains under offer with the new cash buyers. What a waste of everyones time. Would never use them again and not quite sure what they are trying to achieve unless they get money to keep listing property. The staff need to be retrained, completely unprofessional and dont seem to know much about mortgages and fees. STOP mucking around with peoples lives,
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Feb 2024
reviewed by 'Sid'
10th May 2020
reviewed by 'Sarah'
28th Mar 2018
reviewed by 'J&SD'
23rd Mar 2018
reviewed by 'Ian'
23rd Mar 2018
reviewed by 'A'
Opening Hours
Address
Cromwells Estate Agents
95 Banstead Road
Carshalton
Surrey
SM5 3NP
020 8642 5468
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 77% | £440,000 | £1,105,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 7 | 0 | 2 | 0 | 0 | 6 |
Areas covered
- SM1
- SM2
- SM5
- SM7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 10,2024
Feb 10,2024
0
people found
this helpful
this helpful
Suggest to stay well away from this agent, dealt with them for first time today to view a property today. I was promised a viewing confirmation from Ian Jordan on mail, when the email did not arrive and I chased their office as was travelling ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
May 10,2020
May 10,2020
0
people found
this helpful
this helpful
What can I say except amazing. I was hugely skeptical about the service I would receive after having bad experiences with agents in the past, however Cromwells have changed this. I cannot rate them highly enough, they are professional, genuine, honest and nothing is too ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28,2018
Mar 28,2018
0
people found
this helpful
this helpful
"Teresa at Cromwells did a fantastic job as our Agent, co-ordinating the recent sales and purchases of all 3 properties in the chain, She was highly professional and ultra-efficient throughout the conveyancing process, provided excellent customer service, and was friendly, helpful and positive at all times. ...
read full review
read full review
Comment on agent fees
Value for Money
Was this helpful?
Yes
Yes
Mar 23,2018
Mar 23,2018
1
people found
this helpful
this helpful
I was very impressed by Cromwells when they carried out a house valuation for me a couple of years ago, and they were therefore my first choice of estate agent when my mother went into a care home and it became necessary to sell her ...
read full review
read full review
Comment on agent fees
Fees were fine and the inclusive legal package was very helpfull
Was this helpful?
Yes
Yes
Mar 23,2018
Mar 23,2018
0
people found
this helpful
this helpful
We cannot praise Teresa and Ian highly enough for their hard work, kindness and dedication in what proved to be a protracted sale. They were so helpful throughout the sale and were only too happy to deal with any queries and problems as they arose. ...
read full review
read full review
Comment on agent fees
We consider the fees were appropriate bearing in mind this proved to be a protracted sale.
Was this helpful?
Yes
Yes
Feb 19,2018
Feb 19,2018
0
people found
this helpful
this helpful
Ian and Teresa handled all aspects of our sale and surpassed all our high expectations and delivered truly excellent service. They managed to secure a higher sales price than another agent had suggested for our house. They kept us informed every step of the way ...
read full review
read full review
Comment on agent fees
Very reasonable fees. They were well worth the money!
Was this helpful?
Yes
Yes
Nov 27,2015
Nov 27,2015
10
people found
this helpful
this helpful
What an awful and traumatic experience, it's been months and we are still recovering. They didn't like dealing with other estate agents, and they tried to skip and jump their way through the whole procedure. Our agents had told them that there is a protocol ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2015
Nov 14,2015
0
people found
this helpful
this helpful
I dealt mostly with Teresa and she was excellent very efficient, friendly and made the whole process simple and straightforward. Justin was also very helpful and constructive. Teresa organised an open day which got us a buyer. They handled all aspects of the sale and ...
read full review
read full review
Comment on agent fees
The price they achieved more than covered their fee. I spoke to a neighbour selling their property who were also using Cromwells and they gave excellent feedback too.
Was this helpful?
Yes
Yes
Nov 05,2015
Nov 05,2015
0
people found
this helpful
this helpful
I dealt with both and they were excellent. Gave me sound advise on valuation of our flat and advertised it promptly we sold our flat overnight. Justin went extra mile working out of ours to get this done. He was very professional, precise and very ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Nov 03,2015
Nov 03,2015
8
people found
this helpful
this helpful
we put an offer in on a property, which was accepted and we went through the conveyancing process.
Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2015
Jun 08,2015
0
people found
this helpful
this helpful
After a very long unpleasant property search, dealing with cromwellls was a pleasure. Teresa was always personable and reterned out calls, acting on any enquiries we had immediately ensuring prompt responses. She also dealt with a negotiating issue incredibly well - helping us to resolve ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 07,2015
Jun 07,2015
0
people found
this helpful
this helpful
We recently bought through Cromwells in Carshalton Beeches. The end to end service was truly excellent. We found ourselves in the middle of a long and messy chain. Teresa actively managed the chain in a very professional way. All calls were reurned very quickly and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27,2015
Apr 27,2015
7
people found
this helpful
this helpful
Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff.
As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the ...
read full review
read full review
What agent could do to change your mind?
this agent should first and foremost train their staff in customer service. They should confirm bookings, turn up to bookings and do their best to service the requests of their customers. Rudeness is unacceptable under any circumstances.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 26,2014
Nov 26,2014
9
people found
this helpful
this helpful
Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? ...
read full review
read full review
What agent could do to change your mind?
Be professional and stop messing potential customers around. Your acts should incur a fine at the very least.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 29,2011
Aug 29,2011
17
people found
this helpful
this helpful
We put an offer on a house via this agent. It was completely refused and the agent said owner strictly asks for the asking price. We thought it was too much for that particular property so we gave up on that. When we wanted to ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5:01 PM 05/11/2015 by Phil Lever
